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Moving reviews in Olathe

  • F
    Kingdom Movers
    This is the worst moving experience I've ever encountered. And I've had my wedding flowers crushed. To begin with, the owner asked that we pay him in cash because his business account was overdrawn. Suspect, but okay. We'll help you out. When the day of the move arrives on Friday, March 15th, they were an hour and a half late. I had to call the owner a half hour in to their scheduled arrival time to find out where they were. He said he had personnel issues the night before and hopefully they would be along soon. As they packed the truck, the movers managed to break off the base of one of our nice TVs. As they were loading our 3 TVs, they were pushing and shoving them in. We could hear the squeak of plastic-on-plastic and then the base tore off. They said they could screw it back on by driving bolts through the back of the broken base. Thank you, no. Then, as they were loading our hutch which is a family heirloom, they wanted to place a gliding chair on top with no blankets or anything between. I had to finally tell them to stop and add some blankets. Had I not, they would have left those two pieces to bounce together during transport. Of our two movers, Nathaniel was great. He was upbeat, moving quickly, great customer service game. The other mover was slow, grumpy and overall had a poor disposition. At one point, the second mover decided he would setup our washer without telling us. I don't mind that level of service, but when we walked by, we think he thought we were Nathaniel because he said aloud "I'm over all this s***." That's incredibly out of line and in bad taste. Then, when we tried to use our washer, we discovered it was hooked up incorrectly and our floor was met with a flood of water. The dryer was left for us to hook-up. The movers were also unable to move everything we had. There wasn't much: we didn't even have a LR set or dining room table because we sold them. It was a 3 bed, 2 bath house. This would leave everything down to poor packing. They didn't offer to return to the first house to get the remaining furniture, so we had to get our own U-Haul the next day, costing us an extra $100 to get the remaining furniture. Once the move was completed, we attempted to contact the owner to discuss the damaged TV. No answer. Even though he gave us two numbers to get ahold of him that day, neither us, nor his employees could contact him. We opted to pay everything but $70 pending a callback from him so we could discuss damages. After we attempted to contact him multiple times on Friday, March 15th after the job was completed, we called again on March 16th at 11:25am which was not answered. This is, clearly, within the 24-hour period required on the contract since the job wasn't completed until after 4pm on the 15th. We were not able to make contact with the owner until March 20th at 3:10pm--5 days after the move took place. Once we made contact, he advised that he happened to be on his Honeymoon during that week. Okay, I get that. But communicate to your customers that you will be getting married and then on your Honeymoon, therefore will be radio silent. It's odd that the owner gave us numbers to reach him and then failed to answer them when used. While on the phone, I told him that we discovered that nearly every piece of furniture that wasn't in a box had some sort of damage on it: scrapes, scratches, gouges, and the like. I also reported the customer service issues we had. He requested photos be sent to him and then he would consult a repair professional to discuss repair costs and apologized for our experience and that he would get back to us quickly. We sent the photos within a couple of days on March 25th. I had to text him myself on April 3rd asking if he received them. He stated he did receive them, but the photos look like previous damage. He mentioned he spoke to his two movers and they stated that we "exaggerated" our experience. He states the damages could be repaired with the amount we didn't pay in full ($70). We responded saying that we wanted him to honor his contract agreement that they will pay for damages incurred during the move, but he states he wasn't informed of them within the 24-hour period. While we initially only recognized the TV damage moments after the move was completed, it is unrealistic to expect us to note any and all other damages to communicate to the owner and/or his movers before they left our residence. However, we did note it later that evening and the following day. This is what we attempted to discuss with him within that 24-hour period, yet we were unable to make contact. We are not prone to claiming false damages. There was obviously prior damage on a wooden desk that we even joked about with Nathaniel. At no point have we claimed that damage or tried to scam the owner or his company over it or any other damages. It clearly states in our contract with the company that they "agree to repair, replace, or compensate the customer to their satisfaction if we damage any items." At the bottom of this same contract, it says that they will honor those damages if discovered within the 24-hour period, which we clearly did discover within the appropriate time frame. It is not appropriate to fault the customer for being unable to make contact with the owner simply because he didn't answer his phone. Looking at the damage photos, it is obvious that the damage is new: there's still splintering present on many of the damage spots and the wood coloring appears as freshly exposed wood. This is not typical appearance of old damage. We're only asking that the company honor their agreement and fulfill the terms of the contract by resolving the damage the company caused. This is not an out-of-line request.
    - Megan M.
  • F
    PakPros
    Furniture was damaged and there was no padding and no packing (furniture was piled on top of each other). When the truck door was opened, furniture and refrigerator fell to the ground. Rude owner who yelled at me and drove away with the truck only half emptied. He then called me for money before he would bring the furniture back. Having moved multiple times, this was by far the worst experience I have ever had. There are witnesses who saw and heard the movers lack of professionalism.
    - Dr. Julie C.
  • A
    N L Wilson Moving & Transfer
    I've used many different moving companies over the years, and N.L. Wilson was the best experience I've ever had... they did an amazing job for us this week! We moved to new construction and I've never seen a company take so many precautions to protect floors, walls, etc.! They were on time, worked quickly, and most importantly, took care of our things. Jenna at the office was awesome to work with, helpful, responsive, and so nice! The guys that moved us were exactly the same way too. I will be recommending them to anyone that needs their services, plus they are locally owned and that makes the choice even that much easier!
    - Elizabeth F.
  • B
    N L Wilson Moving & Transfer
    It went ok. I've used them twice before and had excellent service. However, this time it was a different crew. They were professional and easy to work with, They protected the floor and wrapped the furniture well, but didn't protect the door frames as the previous crew had done until they had already run into them. At that time I asked them to protect the door frames and they did with no further mishaps.
    - Linda L.
  • A
    Rent A Vet Movers
    There was an issue where we were unable to get into the storage so the gentlemen had to stay over night. I was happy to put them up in a hotel and provide per diem for the day. These men were caring and professional at all times..This move had the potential to become very stressful and out of control, but they never once showed any signs of being distressed. I cannot sing their praises enough. I would definitely hire this company again. Ask for these three by name. Faakir, Jaylon and Howard, I cant thank you guys enough!
    - Carmen W.
  • F
    A & J Relocation Services
    A&J Relocation Services schedule to move me and my family in the morning 1 week prior to the move. The day of the move I have the uhaul at my house and start loading by myself while my wife watched the kids. After 15min past the scheduled time for movers to arrive I call movers since no word from them and they text me back saying they will arrive soon. After an hour they claim they will arrive 1 hr later and mean while my wife and I have been moving our household into the uhaul since we didn't have it all day. After a couple hours late I cancelled the mover via text since they wouldn't pick up the phone. The owner won't return payment but he keeps saying he will. He claims he can't get money out of bank since he lost his bank card and he told me he could meet in person and I told him I would gladly meet him for my refund for the services they didn't provide. They failed to communicate with me and never fulfilled their end of the agreement and my family was late taking the uhaul back as a result of their negligence and unprofessionalism. It is unfortunate that people/companies like this take advantage of other hard working families.
    - Will V.
  • A
    Moving Pros
    The guys were great! They did whatever we asked them to do. Didn't break or scratch anything or ding any walls. They rearranged furniture for us. And they were super nice! I'd hire them again in a heartbeat. The price was reasonable!
    - Shirley M.
  • D
    Nl Wilson Moving And Storage
    The initial call was fine but on appointment day I took off work to meet them at the house. After waiting 45 minutes I called because Matt was a no show and hadn't called and we had a showing on our home happening shortly at this point. They said they were sure he would call or reschedule. I told them my husband could stay at the house the rest of the afternoon so he could come any time. Never called. Never showed up. Almost two weeks later - still nothing. I guess they don't want our business.
    - Carrie O.
  • A
    Allstar Moving
    It went well. The crew was punctual and worked efficiently. Two guys moved the items and the third packed and drove the truck. They were careful with my items and mindful of not damaging any living spaces. They were able to handle items of varying weights and bulk with ease. I am very happy with All Star Moving and recommend them to anyone who wants to hire a good, honest moving company at an affordable price.
    - Steve F.
  • A
    Moving Proz LLC
    We bought a VERY tall wall mirror for our living room with vaulted ceilings. It weighed about 150 pounds and is about 10' tall, 6' wide and needed to be hung about 15' from the floor. After trying to do it myself (which you can imagine didn't go well) my wife and I called to see if they could come put it up for us. We had company coming in town in a couple days and my wife really wanted to up before they came. Moving Proz was able to accommodate our short window and got it done quickly and easily. They were also very courteous and would recommend.
    - Daniel B.
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Moving Companies in Olathe

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  • 1981

    8115 NE 103rd St
    Kansas City, Missouri