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Auction reviews in Mission

  • F
    We were impressed by our first contact with Busy Beever's team, Steve and Shelia, identified as a Project Manager and a Manager. They spent hours going over many of our items, piece by piece. After leaving, they promptly e-mailed us Page One of a proposal, with terms clearly spelled out.
    The owner, Stephanie Cobb, called us Sunday evening to tell us that the proposal was finished, but they had lost it in their e-mail and had to redo it from from scratch. 
    Monday morning Steve left a voice message to apologize again for the delay, and to tell us they were getting ready to send it.
    Then things went south.
    My wife returned his call to tell him we definitely wanted them to handle sale of our furniture, antique toys, books, and postcards. On hearing this, Steve morphed into someone significantly less pleasant than he'd been. He began berating her for not recognizing all the time and money they'd spent on this, and told her his boss would be furious if they didn't get it all, and that "she (Ms. Cobb) would have my head on a platter." 
    She repeated what we wanted them to handle. At 11 AM we received their proposal by e-mail. It was boilerplate, with no reference to anything specific in what we offered for sale. 
    My wife had gotten off the phone shaken. That afternoon, she was still so upset over Steve's attempt to pressure her that we discussed the matter further and decided to send Ms. Cobb a letter, to her attention, to let her know we were going elsewhere.
    That wasn't possible. Busy Beever has no mailing address on their website, on their Facebook page, or on the advertising postcard Shelia left with us (we did find it later, on the proposal).
    So I emailed the Ms. Cobb about her employee's conduct, referring to it as "offputting," and told her we'd move on. 
    Her response was astonishing. 
    Verbatim: "we spent 12 straight hours working on numbers and possible advertisements as well as lost sleep doing a proposal." Interesting. She told us on Sunday the proposal had been finished by eight PM, thus could have taken no longer than four hours, max. If they lost it and had to redo it, that's regrettable, but hardly our problem.
    Moreover, the proposal we received was, again, boilerplate, the information about their procedure from their website.
    And since Steve and Shelia only saw about 20-25% of the total we had for sale,  I'm not sure what "numbers and possible advertisements" they were working on so diligently in the, at most, four hours they spent on this.
    Further: "I don't believe in any way that he was off putting and know that we did every thing we could to appease you and you wife and was professional in doing so." Steve and Shelia worked diligently for several hours at our home, and Shelia was quiet and polite.
    Steve, however, wasn't professional enough to have a business card; for that matter, Stephanie doesn't choose to have his name posted anywhere on her website, Facebook page, or the advertising postcard Shelia left with us. Moreover, his conduct became so offensive that, had we decided to proceed with Busy Beever (I remind you, they gave every evidence of being hard-working and diligent), we would have insisted that Ms. Cobb keep him away from us entirely.
    Finally, as a professinal, Steve forgot one thing. And I believe this is the real source of Ms. Cobb's anger. 
    None of the supposed "12 straight hours working on numbers etc." was done with a contract in hand; they chose to proceed on spec. That's doubly significant, because we find the following phrase at the end of Busy Beever's standard contract (again, verbatim):
    "Seller agrees that if the contract is breached that they will pay Busy Beever LLC the sum of $3000.00 for liquidated damages, actual damages being difficult to ascertain, pay attorney's fees. Breach is to be defined as but not limited to : cancellation of sale (followed by several other causes of action)"
    Ah. Steve didn't get a contract signed.
    Busy Beever apparently works well for many, when things go well. We feel fortunate, before signing a contract, to see how they respond when crossed: they go full honey badger.
    Footnote: Ms. Cobb's responses to my e-mails were angry, only marginally legible, and based entirely what her employee told her. Frankly, I've never seen anything like them in over fifty years of being out in the world and dealing with businesspeople. I'm actively interested in seeing if and in what manner she replies to this.
    - Ed M.
  • A
    I have known the Stricker family since 1975 and have had profitable experiences both selling and buying from their Auction business. As an Antique dealer I have purchased many items for my business so when we were faced with disposing of outdated stock from my son's business it was natural to select Ron Stricker to dispose of our products at a good price. Ron's father, Jerry is a member of the Auctioneer's Hall of Fame and is known for his honesty and personal integrity and Ron takes after his Dad. A wonderful American Family!
    - Glenn H.
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Auction Services in Mission

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