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Vcr Repair reviews in Manhattan

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  • My tv is still not repaired, so this in an incomplete review. I am writing, however, about horrid customer service. I dropped my tv off the be repaired over 3 weeks ago. I have never once received a phone call about why it has taken so long. I have called 3 times now. The first time I called, I was told the TV was next in line to be serviced. No problem, sounded like the TV was going to be serviced soon. Wrong. Second time I called, a week later, I was told the service tech was out sick, but that when he returned the TV would be looked at and taken care of right away. Wrong again. Third time I called, today, the service tech answered the phone. He clearly new who I was because I didn't say my name, just that I was calling to find out the status of the TV. He told me he had been out sick, but that my tv was next in line for service. He did my know how long it would take to repair, but that he thought he should have an estimate to me shortly. I responded that I was upset by the customer service. Never once had I received any kind of call to tell me what was going on. I had to call EVERY TIME. He then got clearly agitated with me and said that they can't cal every customer that is waiting. I've called 3 times, and been told that I was next in line. You didn't ask my name, so again clearly it was known who I was. I stated that I wanted to just say that I was frustrated by the lack of customer service. I was told if I wasn't happy with how long it was taken that I could come get my tv. I jut want it FIXED. I was the. Pretty much hung up on after both of us raising our voices at each other. STELLAR customer service. I've worked in customer service for a very long time. This is NEVER how the customer is to be treated. This is a small town, I don't exactly have the option of taking it somewhere else. This review should be taken as a beware that it will take a good long while, and don't expect to get good customer service.
    - Melissa F.
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Vcr Repair Shops in Manhattan

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