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Locksmith reviews in Lawrence

  • B
    Rueschhoff Locksmiths & Security
    I called to set up a time and get a price quote. I spoke to a very professional sounding young man. It wasn't an emergency so the next appointment they had wasn't for five days. The quote was reasonable. The person I spoke to was unfamiliar with the discount offered to Angie's list members. He had never heard of it. He finally agreed to text his boss to find out more but hadn't heard back when we spoke later-- about whether I would be given the discount. He didn't even know what Angie's list was and said, "if that is a deal Angie's list has, they will have to give you the discount." So, he didn't know how it worked. It clearly stated on the Angie's listing for Rueschhoff Locksmiths that a discount is offered. I did schedule the time but later found another company that could come the next day (rather than waiting five days) so I cancelled the appoint with Rueschhoff. I have used Rueschhoff Locksmiths before and found them professional and fairly priced. I just wish the young man I spoke with was familiar with the discount and not quite as short about it. I will likely use them in the future.
    - Ada E.
  • A
    Rueschhoff Locksmiths & Security
    We had a cleaning service accidentally lock us out of our house.  I was able to call Rueschhoff after 6 pm and they came within 20 minutes. He tried to open two locks on our house, and was able to open the front door.  We were very grateful to be able to ge tin without having to break the lock.
    - MARY J.
  • A
    Rueschhoff Locksmiths & Security
    Very positive experience! My slider door locked when I took the dogs out for a walk. all other doors were locked. I called from the neighbors house and the locksmith was at my house within 15 minutes. It was very difficult to unlock a door, and he tried several. After multiple attempts and persistence, he was able to unlock a deadbolt lock. He was very polite and professional! Highly recommended. I would definitely use this company again, if the need arises!
    - Barbara A. K.
  • F
    Mobile Local Locksmith - Barnes
    This company advertises as a local business, but they are in fact a large call center, working from out of state and not at all familiar with the area.  Not knowing this, when my daughter was locked out of her car in Lawrence, I live 2 hours from her, so I searched for a service, found and called this one. I chose them because they advertise $15 and a 15 minute response time. I figured there would be a catch to the price, as that sounded too low, but I was more concerned with my teenage daughter that was stranded, so the 15 minute response time would be great. After repeated calls from me, and excuses from them, the technician finally arrived 2 HOURS after the original call. He spent just under 10 minutes on the scene to unlock the vehicle, do the paperwork and hand my daughter a receipt.  Total charge $135.00!  A far cry from the $15.00 that was advertised. My daughter was tired and nervous and had been out there for 2 hours waiting & it was now after midnight. She just paid it so she could leave.  The following morning I called the company to get an explanation of charges and misleading advertisement. I asked for a supervisor. I was put on hold and no one ever picked up. I hung up and sent an email, requesting a call  via their "contact us" link.  Shortly after that, I received a phone call from someone at that business. I explained exactly what happened, what I had expected and asked him to clarify charges and how they can advertise 15 minutes and not fulfill that time frame. His response was rather vague and did not really answer the question. He said the charges stand, because the $15 is only the service fee, it does not include any labor or other charges. And that on some newer models due to security and the possibility of having to remove door panels and such, the charge is more. (I have a text msg from my daughter when he showed up, and again when he finished. It took the tech LESS than 10 minutes, no special equipment needed.)  So to me, basically the $15 was just to call them & does not cover the actual service performed. As far as the advertised 15 minute response time, his answer was not very clear, but I understood him to mean, that 15 minutes was the time it would take them to dispatch or notify a technician of the job & NOT how long it would actually take them to get to you for service. Very misleading advertising. Would never recommend them to anyone.
    - Susie R.
  • A
    Rueschhoff Locksmiths & Security
    unknown
    - Belinda H.
  • A
    Rueschhoff Locksmiths & Security
    unknown
    - Teresa M.
  • A
    Rueschhoff Locksmiths & Security
    They seem like the most stable company and they were really close to our house. We would recommend them. The price was mid-range. They got right on it so they were responsive.
    - Danilo F.
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Locksmiths in Lawrence

Companies below are listed in alphabetical order.

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    W
  • WISHEKS

    5322 W 79th St
    Indianapolis, Indiana