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Sewer Cleaning reviews in De Soto

  • A
    I had a sewage backup at my home on Friday night, after cleanup and shutoff
    of home water for the night, I
    contacted LUTZ PLUMBING at 8 am Saturday.  Their answering service forwarded my
    information to Kevin Griffin who called me within 10 minutes.  One Hour
    later he was at my door.  Kevin listened intently to my issue and got
    right to work, I was given the opportunity to pull my own toilet (which was
    actually blocking access to the stack cleanout, and this saved me some money)
    Kevin ran his pipe auger into my system and ran into a problem....My main line
    was broken and clearing a clog was not an option.  While I was wishing for
    the best... Kevin calmly explained what would be required to make the necessary
    repairs. I understood exactly what he was saying (I am a commercial HVAC
    Technician).   Kevin quoted to me the price for the repair and if they
    were to do the repair, I would be credited back the service fee for Saturday.
     As the price somewhat surprised me, I felt at ease working with Kevin and
    his many years of experience.  Kevin said while Lutz is not the cheapest,
    I would feel good knowing the repair was done correctly and done right the
    first time.  Kevin answered all of my questions to my satisfaction.
     To include utility marking, and excavation.
    We scheduled the repair/excavation for Monday
    morning. At 9:30 am Kevin called to say he was en-route and all the utilities
    had been located and marked.  I arrived home to watch/monitor the repair
    at 10 am.  2 minutes later they arrived with the track-hoe excavator.
     The operator and assistant were very courteous and professional.
     They were careful driving through the front yard to avoid unnecessary
    damage to the lawn. The excavation was about four feet down and the piping was
    exactly where Kevin said it was.  Once the pipe was uncovered it was
    evident that the pipe had separated from ground settlement, and a nearby Maple
    tree had its roots drawn to this location compounding the problem.  A 18
    inch section of roots were inside the pipe and a large root ball had formed in
    the area.  All this was removed with a section of ABS piping.  The
    piping had a bow in it as it had settled additionally due to an inadequate
    amount of rock/gravel encompassed the pipe.  Once the trench was cleaned
    out, Kevin found the remaining pipe where it exited the foundation was
    deformed.  Kevin was able to remove the deformed pipe enough to make a
    clean coupled connection.  Then Kevin installed new pipe and TEE
    connection which enabled a external cleanout to be installed. All new piping was
    installed and my home was reconnected to the city sewer. The excavator operator
    made trips back to the street to pick up the rock/ gravel aggregate and put
    around the new piping. This was packed in and around and was a far cry from the
    original install in 1995.   We flushed inside and tested the repair, the
    trench was backfilled and packed, I was happy with the cleanup of my yard, it
    was even raked by them. nice touch!. Once the excavation team departed, Kevin
    ran his Video Camera through the remainder of my system and followed with the
    auger to remove remaining roots in the piping.
    My system is now as clean as the day it was
    installed, and I was able to sleep well that night knowing my problem was
    solved.
    Kevin is definitely a great asset to the Lutz
    Plumbing Team, and, I am happy to say that they have ANOTHER SATISFIED CUSTOMER
    - JEFFREY G.
  • A
    I have had drain work in the past so I knew I could trust A-1. Technicians are first rate and I would not call anyone else.
    - Sean W.
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Sewer Cleaning Companies in De Soto

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  • Icscom LLC

    8808 W 119th St
    Overland Park, Kansas