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Professional Work reviews in Chanute

  • F
    When my mother died, we contacted Potts to handle her cremation and memorial service. When we met with Chad, I felt pressured into accepting a package that was more than I wanted to spend. I didn't have time to consider the options because my mother didn't pre-plan her arrangements. I accepted the higher package because it included their assistance in filing all the necessary paperwork required when someone dies. They were supposed to provide assistance with the memorial service, but we did all the work. We purchased, from them, a Memorial Book for guests to sign. They delivered it late to the visitation, and had left out my deceased sister from my mom's list of family. This really upset my nephews. They corrected the error later, but the emotional damage was done. They also made error in the program for the service, which they  corrected after the fact, requiring me to mail corrected versions to those people who were involved. They did provide some of the services for which we contracted, but dealing with them was difficult and everything had to be done on their schedule, not mine. When it came to filing the paperwork, they filled out the wrong form for my mother's KPERS death benefit. Instead of them re-filing with the correct form, I had to contact KPERS, get the correct form, fill it out and resubmit it. For the life insurance policy, I gave them the information they needed to file the claim. They held onto it for about 6 weeks, then sent it to me. I had to finish completing the form and send it to the company to file the claim. I have requested they reduce our bill since they did not fulfill their end of the contract, but I have had no response from them, except the letters requesting payments. I made my requests verbally over the phone and in writing.handle
    - Peggy O.
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Professional Services in Chanute

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