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Optometry reviews in Berryton

  • F
    Recently, I damaged a contact lense and called to see if I could order a replacement - they said I could, took my credit card number (on Dec. 10th) and said they would call me within 5 to 7 business days. I did not hear from them so after 10 business days (Dec 21st) I called and was told the snow storm had delayed shipment and that they were just the middle men. I asked if they would call me as soon as the lenses came in and they said and quot;yesand quot;. I waited until after the holidays, called on January 2nd and they gave me several different explanations - finally, admitting that they did not know what the absentee staff member had done but they would have her call me the next morning and straighten it out. They had not called so I stopped by the office (Jan.3) and was told that my prescription had expired and they were unable to fill it but I could make an appointment - couldn't they have told me that on Dec. 10th or Dec. 21st??? I have been going without my contacts all this time and they have had $112 of my money since Dec. 10th without letting me know that they would not be able to fill the prescription! I asked for my money to be returned - the business office is supposed to be sending a check - and I am looking for a new optometrist. In past appointments, Dr. Lenahan seemed to be pleasant and professional, however, I am so DONE with his staff!
    - Jalayn L.
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Optometrists in Berryton

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