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Deck Building reviews in Andover

  • F
    Beware! I would like to give a positive review, but I can���t after experiencing one problem after another over the course of a year (yes 1 year) to get to a point where the owner decided the project had been completed. I���ll mention a few of the problems in this review. I caught the foreman / project manager in lies, one of which would have seriously compromised the integrity of the entire project. And the contractor, Jeff, has proven his poor character by refusing to honor his 1 year warranty on the waterfall. After 9 months of trying to get the waterfall installed and working properly, the owner decided that it was a maintenance issue and refused to do what was necessary to get the waterfall working properly. This came after monthly trips to try yet another way to solve the problem of a leaking waterfall without just removing the liners they patched together and putting in a single liner for the entire waterfall. The owner has also been ���satisfied��� (the owner���s word) with having installed the fireplace in a manner where it is not lined up properly with the remaining aspects of the living area (it sits cockeyed or off center compared to the rest of the features). My problem was that I paid the bill without demanding the fireplace be fixed after the owner maintained that ���nothing can be done now��� (the owner���s words). Now I am faced with replacing the liner myself and paying for the fireplace to be removed and rebuilt. One thing I can give them credit for is their creativity. They had good ideas. The implementation, though, was poor and lacking in detail. If you are a detail oriented person or just don���t like corners cut, look elsewhere.
    - Jarrod S.
  • A
    We had an excellent experience with AAA Home Improvements.  Company owner Steve Morse came to our home the same day we called him and gave us an estimate the same day.  He scheduled the work and showed up with his crew on the scheduled day.  Steve agreed to our request to do the work while we were out of town on vacation and was great about keeping us posted on progress which wasn't necessary as our neighbors were all keeping us posted on the great work Steve and his crew were doing.  We now have a beautiful functional deck at an affordable price thanks to Steve Morse and AAA Home Improvements.  We will definitely use AAA Home Improvements for any future needs and we expect most of our neighbors will as well.
    - Kenneth C.
  • F

      Representative did not show up at the specified time for estimate meeting. He did show up after i called to remind him of our scheduled meeting. He was friendly and informative and gave me a fair estimate for repairs. I signed a contract for work that day with an agreed start date a week from the time of the estimate. That date came and went without a call from exterior const. I called and found out they were running behind on a job and that I would be notified the following week about a new start date. That week came and went  with no word from exterior, so i called again to hear the same excuse as the last. I was assured that work would be started the following week and made a point to repeat the time and date of the start of repairs to my deck. Nobody showed up at the agreed time and date and no answer to my phone call.
    After giving this company several chances to keep their word, I am currently searching for another company to repair my deck.Exterior construction was unprofessional/unreliable and I would not recommend their services.
    - Michael T.
  • F
    Owner Jeff arrived over half an hour early for the appointment, which would be fine, except my husband was coming home from work at the correct appointment time to be present for the appointment.  I called my husband and he headed home early when Jeff arrived.  By the time my husband arrived home, Jeff had already talked to me about the project and wasn't eager to repeat it for my husband.

    He didn't provide any sales materials or pictures until I requested them.

    Jeff wasn't willing to work up a price estimate because he wasn't sure if we would be able to build on the selected site because of an easement on our property.  I told him that we were unsure if we wanted to proceed with easement vacating procedures if the proposed sunroom/deck that we wanted was out of our price range.  He simply stated that he wasn't going to invest the amount of time necessary if we weren't even sure we were going to be able to do the job. 

    At the end of the visit, he said he would contact our local governing office about easement restrictions and would call us.  He never called us back.


    - Kara H.
  • B
    Project started May 22nd and finished August 11th. Many delays; rain delays and had to order special supplies, twice for carpentry work.
    - George H.
  • A
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    - Byron R.
  • F
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    - Byron R.
  • A
    Waiting for an estimate. Keep tuned.


    - John M.
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Deck Builders in Andover

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