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Marble & Granite reviews in Zionsville

  • A
    Casey's Remodeling
    Best remodel service I���ve ever had experience with. These guys are awesome! The whole thing was stress free and surprisingly below budget. I couldn���t be happier and I will be recommending them to friends and family!
    - Chad M.
  • F
    Cathedral Marble & Granite
    Felt like swindle. Very pushy sales people, not helpful at all regarding the installing process. Discount store type service for a premium price. They all get their stone from the same suppliers, so go elsewhere if you want good service and a company that stands behind they're work with pride.
    - john .
  • A
    K & E Granite Stone
    Owner is up front with pricing. I wanted a marble in Tampa. He picked up the phone right in front of me and call them and gave me the stone price. Looked at my drawing and gave me an estimate for labor. He has a new building and new computerized cutting equipment. He gave me the name of a slab yard in Orlando that had good pricing and I ended up getting a better product there for less. One week later it was installed. He had to wait for me to pick my sink. This stone fabricator is in Melbourne FL.
    - Deanna G.
  • A
    GRANITE BY DESIGN INC
    I can't say enough praise for the work done. When Dave showed up (right on time) for the first time to estimate the cost, he explained the process that he would follow -- preliminary estimate, selecting the slabs of granite, final measurements and estimate, removal of existing counters and appliances, installation of granite and sink and placement of cooktop, cleanup -- and answered a slew of questions we had. He met us at the warehouse of the granite provider and helped us select the exact granite slabs we would use. He was personally present during the entire work to ensure a high quality job, and they did a thorough cleanup. The plumber he used to install the sink and faucets we selected also installed our new cooktop (at our additional expense, as we had originally understood and at less than the installation price Home Depot had quoted). We much appreciated throughout the process that he took the time to explain what he was doing and to answer questions.
    - TED P.
  • F
    Case Design/Remodeling Indy
    I realize that this is a lengthy review and want this evaluation to be as accurate and even-handed as possible. I contacted CASE at the suggestion of my father who had several projects completed by them in the past. He did share with me that over the years, CASE became increasingly expensive and, while they did add computer aided design improvements, the quality of their work, and particularly the work of their subs seemed to suffer a bit. The last project at his house resulted in a serious buried gas line leak that took over a year to resolve between CASE and its subs. My association with CASE began on August 3, 2016 when CASE visited my house to quote on an improvement to my existing rear patio. My plan was to build an outdoor kitchen with sink with built in grills (a Webber gas grill and a Big Green Egg) and to run power to the outdoor area. We would also need to expand the patio to make room for the kitchen and a table. We emphasized that we wanted this done before winter. We also requested quotes to remove the current cement staircase, and bury the power cord to an existing hot tub, among some other minor items. We made it clear on the first visit that we had a budget of no more than $30k total. They provided an estimate of anywhere between $19k and $49k for the described work. As my budget was within their range, I assumed we could reasonably reach our goal. On August 12, I signed a contract for design work that specified $750 as a deposit to be credited to the final project, if begun within 6 months but otherwise not refundable. The contract specified that even though I was paying for the design work with this $750, it remained the property of CASE and would not be returned to me if I didn���t go through with having CASE do the work. THIS IS AN IMPORTANT POINT THAT THE READER SHOULD NOTE : even though you are paying for ?design work?, the work product does not belong to you. We met with CASE on 4 separate occasions between 8/12 and 10/3 to complete the specifications for this work. During that time, CASE never actually provided us with a quote for the original scope of the project. However, we discovered that we could not get the same pavers as our existing patio. This would significantly increase the cost for that portion of the job, so we started to scale back the project. Our evaluation of where to cut back was significantly hampered by the fact that we were never provided a detailed breakdown of individual costs, but rather simply a (very high) lump sum figure at each meeting. They explained that the sink we requested would be ���very expensive���, but never provided an actual dollar amount. This continued for each and every item until we asked ���how much to simply build an outdoor countertop for the grills?? Despite repeated requests, we were never provided with an itemized price breakdown for the original scope of the project. They simply stated, ���If this were my home, I would not be happy with the quote being presented?��� (That is a direct quote from Jeff Baird, the project manager at CASE referencing the cost of the project). On October 3, CASE delivered their final plans to me. We didn���t get a chance to select the granite for our countertop as CASE took the liberty of selecting one for us. For the first time, I was informed that most of work would be done by a sub-contractor (despite CASE���s pitch in August that ���we do all of the work ourselves - no third parties���). However, the most shocking thing was that the estimate for this ���stripped down��� version of the project - essentially a simple counter top - was over $15,000. It seemed at this point that CASE was weary of working with us and just wanted to either keep our deposit or charge a very large amount for a small project. On October 4, we asked CASE for a breakdown of the latest estimate as I couldn���t understand how a simple counter could cost this much. Keep in the mind that the grills are not included in this price, as I had already purchased them separately. I sent a follow up request for this breakdown on October 7. Ten days after my first request, on October 14, I received a phone call from Jeff. I responded immediately, and on October 17 he informed me that they could reduce their fee for setting up the subcontractor by an additional $2k to bring the overall cost to $13,002. He called it a ���pass through��� fee. I finally received a breakdown that showed a $3,600 fee for CASE on top of the sub-contractor fee of $4,223 and all of the parts and labor for CASE. A screenshot is below, showing only CASE���s portion, and they suggested I pay the subcontractor for their work directly. *Screenshot will not print, but the breakdown is: Contract Amount: $8,779 Project Management / Design / Administration: $3,606 Labor General / Demolition / Dump Fees / Carpentry / Material: $897 Plumbing / Rough / Finish / Materials: $560 Cabinets / Labor / Material: $496 Countertops / Labor / Materials: $3,220 On October 19, I asked for more information from CASE as the breakdown didn���t make sense and most of my desired elements were not included. On October 28, after no response, I followed up again. On Halloween (12 days after my request and 3 days after my follow up), CASE responded saying they didn't get the email. I immediately replied, saying I was concerned with the way they are handling the situation, and had strong reservations about this project, including the 3rd party who will be doing the majority of the work (and not listed on Angie's List, nor do they have a website). The chronology from this point is: ��� 11/7 - Jeff Baird at CASE responded that they have done everything in their power to make me happy, and that they don't understand my concerns. ��� 11/10 - I responded to Jeff at CASE, offering to discuss in person or on phone over the weekend at any point. ��� 11/15 - Jeff responded that they have a busy schedule, and didn't have time to meet to us. I follow up with an email demanding my money back due to poor treatment and lack of follow through with CASE. ��� 11/23 - Jeff responded they are sorry, but reminded me that I signed their contract stating that they have complete control. ��� 12/6 - After no further response for two weeks, I contact the owner of CASE, Larry Greene, to plead my CASE. He replied immediately that he will talk to Jeff about the matter, but that they have over $3,000 in design costs invested in this project, and they do not make a habit of returning deposits due to their costs. While I understand that concept, $3,000 is an outrageous sum given the level and amount of service we were given. Even if they put in 15 hours, (I doubt they had nearly that much time invested) it comes to $200 an hour to design a countertop. ��� 12/19 - No response from Mr. Greene or anyone else at CASE. ��� 1/4/2017 - Still no response from CASE I realize that I have no real recourse and that CASE will be keeping my money after delivering what I consider to be profoundly horrible customer service. However, I hope this review can prevent others from suffering this fate. My advice to anyone reading this is: DO NOT SIGN THE ���DESIGN��� CONTRACT WITH CASE unless you are willing to part with your money, regardless of the treatment you subsequently receive from CASE. I expect that CASE will have their own spin on this but the facts noted above are the facts. We both have spent a lot of time in a very frustrating process that could have, and should have, been easily avoided. All CASE had to do was to disclose upfront that the scope of this project and the budget I was willing to spend were too far apart before they took my $750. That minimal amount of professional honesty would have saved us both a great deal of time. I can only assume that they expected they could convince me to spend significantly in excess of my stated budget after I had paid their ���design fee���. Further, I am very disappointed with CASE���s excessive delays in responding to my inquiries and their disingenuous attempt to resolve the matter fairly.
    - Jeff C.
  • A
    Olympia Stone
    From our initial contact with our salesperson, Tyler, to the selection process, installation and follow-up, we could not have been more pleased with the service, professionalism and quality of work. Everyone was very patient, respectful and helpful as we made our decisions regarding this kitchen project. The final results are absolutely beautiful and the quality of the work magnificent. We could not be happier.
    - Cyndi L.
  • A
    Circle City Tile
    This was our first major remodeling job and I couldn't have had a better experience! Mark is a true professional and craftsman of his profession. His attention to detail was exceptional. He was very helpful with suggestions and offered resources for selections. He would always make sure to discuss any situation that arose on the job before he proceeded. He was not intimidated by using materials that other contractors would not. He was very conscious about cleaning up every day. When my hardware had not arrived by the time he finished the remodel, he came back to install it as part of the original agreement. Mark will be the only contractor I will use for future projects.
    - LISA & BERNIE P.
  • C
    JUST FOR GRANITE
    We did not use this company. We were not at all happy with the customer service we received after our initial inquiry. It took over 2 weeks just to get a quote for a fairly simple job. (This did include one week the company was on vacation.) We did not receive a follow-up after the estimate was sent and the estimate which actually contained several errors. Instead we have hired a company with excellent customer service and one who provides excellent quality work as well.
    - Cyndi L.
  • C
    Cathedral Marble & Granite
    We had multiple issues. First, sink cut out not centered - had to be replaced. Second, first sink cracked. Third, terrible installation of second bathroom sink - a scrap piece of wood and half a tube of silicon...
    - Brett A.
  • A
    Booher Remodeling Co
    Our project manager, Curtis, solved every problem that arose. He solved them quickly and cheerfully. We had a few issues along the way. I believe that every construction project does. that wasn't a problem though, thanks to Curtis. They sent friendly, clean capable subcontractors to my house.
    - AMY F.
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Marble & Granite Companies in Zionsville

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