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Fitness Center reviews in Westfield

  • A
    Brian and his entire team of trainers are not only good at what they do but are friendly and fun! I appreciate that the trainers correct and refine my form during the class to ensure lack of injury. That level of service is something not typically offered at large health clubs.
    - Carmen R.
  • F
    My comments reflect my experience with a gym membership and also with personal training through LA Fitness. I have attempted to keep comments about each experience separated below.
    The experience did not go well. The sales pitch was well rehearsed. After discussing my physical fitness goals, the sales person stressed the importance of one-on-one personal training. I specifically said I would be willing to invest in personal training for a month or two while we build out a fitness plan, and he said that that personal training is "month by month" and that would be perfect for me because I could cancel the personal training at the end of a month. He then provided me with a one page graphic that showed the benefits of training, had me electronically sign the last page of the contract, and said he wouldn't bother making me read it, and that a PDF copy would be e-mail to me later.
    I began my training sessions and quickly found out that customers are not assigned one trainer. Each time I had a different trainer, and there did not appear to be any consistent methodology or approach used. In fact, one trainer would contradict another and suggest completely different workouts. After a month or so I decided it wasn't working out, so I called to cancel my membership. That's when I was told I would have to pay a lump sum of over $600 to cancel. In fact, there is a form on the LA Fitness web site to cancel personal training, but after completing and submitting the form, the customer is told that he must print the form and mail it to their corporate office. Even then, if approved, it only means the contract isn't automatically renewed after the 12th month, and that a personal visit to the sales person is required before the contract "buyout" is approved.
    In my enthusiasm to begin working out again, I violated my own rule of always reading the fine print before I sign. That way my fault. But the sales tactics used by LA Fitness certainly did not seem honest to me, and at the least bordered on something worse. Googling LA Fitness Scam yielded results from other people across the country reporting the same sales tactics.
    Aside from the experience with personal training, I also cancelled my gym membership. The facilities were unsanitary, even by "gym" standards. Pools of water were allowed to stand in the lobby entrance as melting snow was not cleaned up. This happened regularly (not just one time). There were several occasions when all paper towel dispensers throughout the facility were empty, and hand sanitizer dispensers were also frequently empty, which made cleaning the equipment impossible. During flu season, this was unacceptable.
    On a final note related to the gym experience, I watched as police officers arrested and removed several people from the facility, and witnessed a couple of individuals running out the back emergency exit. I don't know what happened and won't speculate, but it raised safety concerns for me since I frequently walked through a dark parking lot after finishing my work out. A quick google search revealed other instances of criminal activity in various locations. Perhaps this is common with gyms and not specific to this LA Fitness facility, but it did raise safety concerns.
    - Andrew F.
  • A
    Overall, we're very happy with the facility as our gym.
    The pluses far outweigh the minuses in our opinion. Having moved from Chicago we weren't accustomed to childcare being included in the membership ($95 for a family). The do only take children that are 6 months are older which was a bit of an issue initially since our daughter was so young. Additionally, the outdoor waterpark is something I'd pay $20/child for and that's included in your membership fee as well. There is a decent amount of cardio equipment and a limited amount of stations and free weights but it's enough to get the job done. I have flexibility with my schedule so I'm usually there at off-peak times and rarely have to wait for anything.
    My wife enjoys their classes (Spin, Pilates) that are included in the membership as well.
    I would imagine there are some decent weight times right after work since there aren't a plethora of machines but overall I think this is a great facility for the price.
    - Jon B.
  • B
    I signed up for membership and personal training. Initially they tried to sell a one year package that would have cost $1600.  I rejected that initially offer and signed up for 12 personal training sessions.  The sessions are okay not quite what I expected. So I am glad I only signed up for 12 sessions.  Also, they tend to sign you up without allowing you to read the contract. Everything is for a year with automatic renewals. So when I am almost done with my training, I need to cancel the contract.   
    - JoAnne R.
  • A
    I wish HTL Yoga @ Clay Terrace had a little bit more room. The service is great. They are at capacity. I don't have anything bad to say. It is a great experience, they do a great job, and everybody is professional. Everybody is very professional and concerned with you getting the most out of your yoga experience. It is a great experience. I tell everyone about them.
    - Stacey W.
  • A
    I started taking my two grandsons to Westfield Family karate three years ago (age 11 and age 4). Both boys are now junior black belt rank. They have both learned so much with the teaching of Shihan (respect, coordination, good attitude, discipline and many new friends). I highly recommend Westfield Family Karate to anyone who would like to get into a great karate experience.
    - Dan D.
  • B
    I like that it is clean, decent and nobody bugs me. They have enough equipment and if you go at the right time you don't have to wait.
    - Arunima R.
  • A
    VERY SATISFIED, I LOVE TO GO TO MY CLASSES, THEY ARE VERY WORKABLE WITH MY FITNESS ABILITY
    - MARGOT G.
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Fitness Centers in Westfield

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