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Drain Pipe Installation reviews in Westfield

  • A
    Augusta was great! My exterior sump pump line to the storm sewer wasn't working the correct way anymore (water was ejecting from the secondary outlet outside my house). Augusta came in and diagnosed the problem and opted to bore a new line to the storm sewer. They noticed that my previous line was completed with black perforated drainage pipe, and switched it to PVC pipe. Except for the beginning (near the home exterior) and the end (near the storm drain) were the only parts disturbed in my yard -- no other digging was required due to how Augusta bored through the ground. They also paid great attention to the nearby gas main. Augusta connected everything properly, got permits, and had the city inspector come out to approve the connections. They filled in all places where they had dug and made it look very nice. Steve (the owner) also gave me a few suggestions to improve water runoff from my house. Very appreciative of the work Augusta did. It's been almost three months since the work was done (Oct 2017) and haven't had an issue. I thought the price was reasonable and I would call Augusta back for other work. Thanks Steve and Augusta!
    - Vic N.
  • F
    We contracted D&H Excavators on 8/6/14 to connect my mother's well and septic to city utilities.  Horace Medcalf, the owner, came to my home to discuss with myself and my husband about what work and how it would be done.  I had another sit down with Horace with my mother and sister and my mother's house where he explained again what work and how it would be done.  Mr. Medcalf told all of us after hooking up to city utilities, the dirt would be mounded up where they've dug out the yard but after the winter they would return to smooth out the dirt, plant grass seed and put straw down.  Work began 11/4/14 and right away a large hole formed where the septic line connected and I voice my concern to the owner, Horace Medcalf.  He assured me it was okay and he wants the dirt to settle before they come back to smooth out the yard.  They were concerned enough about the hole that they put up 4 cones and caution tape around it.  In December 19th I contacted Horace again about the size of the hole and my concern that the sewer pipe is exposed and wanted dirt brought over to fill the hole.  I also complained about the unsightliness of the cones and caution tape and didn't want it up all winter.  He assured me all was fine and he understood we wouldn't want the cones up all winter but they need the dirt to settle over the winter.
    Over the winter the hole has become 6 foot long, 4 foot wide and nearly 3 foot deep.  I spoke with Horace in March about getting dirt up to fill in the hole, but he said it's been too wet and rainy and he doesn't want to tear up my mother's yard driving across it.  I contacted Horace on April 30, 2015 to find out when he was going to come up to get the hole filled and finish the job of smoothing the yard, and he tells me he doesn't know, it's been raining, his tractor's in the shop, could be 2 weeks, could be 2 months, he had no idea.  Then he told me the hole isn't that big and if I had a rototiller, I could finish the yard myself......meaning the job's not finished.  He also said my mother hadn't paid for him to return to grade the yard!  I sent Mr. Medcalf an email requesting dirt be brought up for the hole and a refund of $350.00 since my mother will now have to get someone to fill the hole, smooth the yard from where it was dug up to lay the pipes, seed and spread straw.  D&H did bring some dirt and dropped it BESIDE the hole, not IN the hole, and that's the last we've heard.
    D&H has left this job incomplete and they can not expect an 82 year old woman to pay $6,000 and then have to fill in a large hole and grade the yard herself.  We would like a refund of $350.00

    - RICK AND DARLENE W.
  • A
    He came in and he was going to do it all. But, they changed the rules where an excavating company couldn't do it unless they had a state plumbing license. He had applied months before they changed the rule for the license, whatever they needed to put it in. He came out and got started. Instead of digging a trench, they just shoved the line underground and got it all the way under the house. He went back up to the offices to make sure he had the permit to connect it. They told him, "Well, you can't do that." Then, that got hung up for a while. Eventually, they said, "Well, since you'd already started it while we changed this rule, we'll let you go ahead and hook the water up. But, we're not going to let you do the sewers." The work he did was great. It was very well priced. He was very efficient. He got it hooked up and it worked perfect right off the bat. There has been no problem since. He is just top-notch and right upfront with everything. We had determined the price for each. So it was easy once they decided they weren't going to allow him to do the septic system. He explained everything first. He stuck with the price. He just did a great job.
    - MALCOLM K.
  • A

    Due to a sale of this home, it was necessary to get estimates for solving the water leak in the basement.  Jim promptly responded to my request despite the fact that I clearly stated I would not be making the decision myself but would be passing on the estimates to my buyers.  He happened to be working close by, responded the same day I called and emailed me an estimate to meet the deadline so I could respond to my buyers.  If I had been choosing someone to do the work, he would have been high on my list. 


    - Judith L.
  • A
    Matt and his crew did an outstanding job. I had a buried sump drain line that had become blocked and also needed a backup sump pump. Matt was onsite for an estimate within a couple of days. Estimate was by far the best price on both items and Wharff guarantees their work far beyond any warranty the others bidders offered. The job was started and completed in one afternoon. Outstanding job at a great price.
    - Andrew F.
  • A
    ARW was extremely professional in all aspects. The owner (Mike) contacted me several times with confirmation and follow ups of work to be performed. ARW was able to answer all of my questions in a timely and detailed manner. During the installation I received text updates regarding progress which included pictures since I was not able to be at home during the installation.
    The crew completed the project in a timely manner and kept the yard tear up to a minimum.  I would have appreciated had they gone just a bit further and pulled all the loose roots from the trenches.
    Since the crew wanted to completely finish they worked into the late evening.  The next morning I discovered some minor cosmetic issues and a missing component that were not apparent in the low evening light.  ARW responded promptly and came right out to correct the issues.  One downspout drain pipe could not be buried at the time due to a shrub in the way.  Mike agreed to come back whenever that shrub was removed and he would finish burying the pipe.  I really appreciate the professionalism and attention to detail and doing what it takes to exceed the customer's expectations.
    - Gary G.
  • A
    It was a great experience. The owner came and I told him what we want to do. He said it was a good idea and walked around and looked at all the downspouts. He explained to me how he would do the work and I was really happy with what he was recommending.
    - KEVIN W.
  • A
    They had to jack hammer the floors in the kitchen, living room, hall laundry room and master bath Then they replumbed the entire house.. They were so good and knew what they were doing. They wore their little booties at all times and they always made sure we had water at the end of the day before they left. It was a long process but they tried to make us feel better about the big big mess that they were making. I want to give a great big thank you to Bill and Jim and a big fat, never come back to our house to Kellie Plumbing.
    - RONALD F.
  • B
    When we called them requesting an estimate, they were able to come out within a few days. The workman was very considerate, knowledgeable, and friendly. The contract was emailed to us within a reasonable timeframe. It would have been nice if we had received a bit more communication initiated by them - eg, that they received our mailed contract, or that the delay was due to the rain and they hoped to contact us around ___ date, weather permitting. But when we initiated communication they were very clear and answered our questions. This company seemed to be the best value of several other companies we considered; we expect to feel the same way when the work is completed.
    - Julie B.
  • A
    This was a 2-visit job.  I noticed I had water coming up from the ground close to my foundation when the sump pump ran. Tim came and investigated the sump pump and backup pump and confirmed they were working fine.  He then did a investigation outside and without digging, he couldn't tell me much.  So he did an estimate that was a very wide range ~$500 - $3,000.  Based upon what I knew and being an optimist I thought the issue was just right by the house and likely a cracked pipe.  So he started and sure enough when whoever put in the air conditioner stand they drilled right through tthe PVC pipe to put the leg for the air conditioner stand and it eventually cracked causing the backup.  Tim re-routed the pipe around the air conditioning unit to repair and we had hoped that was it.  However upon running water through the piping there was still a blockage further down the pipe and after a little delay it would still backup.  So he estimated where the pipe drained and likely it was under my patio and through several tree roots and was across my yard -- a long route.  So I suggested making a straight line to the easement and lay new pipe and forgot the other as it would be more costly to scope the line to find the breakage(s), fix, re-retest, etc.  It was about 1/2 the distance.  He agreed.  However we'd need approval from the development, city, county, etc.  So I worked that which took almost two weeks.  Once approved I contacted him again and we scheduled the next visit within a few days.  Tim and another guy came, laid the PVC connected it to the easement, tested it, and put the soil and grass back. They did a great job -- so good it looks like nothing happened!  They were prompt, professional, answered my many questions, etc.  He even found where another possible blockage was in the old PVC pipe -- right next to my fence so likely they also put a stake through the pipe and it eventually broke too.  And he mentioned many roots in the easement so there could be problems for all neighbors and myself in the future.  Only complaint I have is the price was steep.  Just figuring time on site, tools needed, difficulty of the job, and cost of piping, I feel it was an extremely high per hour charge.  I do have great confidence the job was done well, and I shouldn't have problems for years, if ever.  I would use Metzler's again if it was based on professionalism and promptness of service from everyone I spoke with.  I am reluctant based on pricing though.  Therefore, it would be a situational decision.
    - Theresa N.
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Drain Pipe Contractors in Westfield

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