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Medical Specialist reviews in West Lafayette

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  • Great care, but shady billing.
    I set up an appointment here in early 2015. Knowing my insurance would only cover preventive care, that's what I asked for. I went in and had a great appointment. The doctor spent nearly 45 minutes getting to know me and my health, and I came away very impressed.
    A few weeks later, I received a bill for the full cost of my appointment. Because, over the course of the appointment, my doctor and I discussed a health problem I had, Franciscan Care did not bill the appointment as preventive care, and my insurance didn't cover it.
    At no point was I advised that we were straying from what I'd asked for.
    I contacted Franciscan Care to follow up, and they audited my account and said the charges were going to stay. I paid them just to end the whole thing.
    The last time I experienced a bait and switch like this was at a shady brake shop. Even there, they at least TOLD you that they wanted to do $1,000 worth of work to your car when you'd come in for a "$99" brake job, which gave you the chance to say no and walk away.
    I'm not sure whether I'll return here. I really did like the doctor. But if I do go back, I'll be as on my guard as I was at that brake shop, which is a crying shame. This is a Christian nonprofit. I shouldn't have to worry about them being dishonest with me.

    - Jeff S.
  • In the two years that my wife and I were trying to get pregnant, Dr. Shin failed to perform a simple ultrasound that would have revealed the orange-sized fibroid in my wife's uterous that was blocking the way and preventing our success. Instead, he told us that we weren't having intercourse at the right time and that my wife was getting old (is 33 really that old?) and essentially tried to put all the blame on us. Our lack of success forced us to go to a specialist in Indianapolis and within an hour the fibroid was detected and she was scheduled for surgery. If you decide to go to Dr. Shin, insure that you request an ultrasound, which we have since learned is a best practice on the first appointment!!!
    - Jonathan S.
  • He is EXCELLENT. Three reasons why I am thankful Dr. Clayton is my primary care physician:

    1. He listens and does not dismiss my claims. He never pooh-poohs my complaints even if others have done so. For example, the Urgent Care physician stated I simply had the flu and told me to get a bottle of NyQuil. I knew my condition was more serious so even if he could not detect anything via the stethoscope, Dr. Clayton ordered a chest x-ray which revealed I had pneumonia. 2. He is knowledgeable and can discuss many medical matters even outside his specialty area. Thus, I am confident that I will always be in good hands. 3. He is responsive and will respond immediately, either personally or through his staff. I will always remember the time he took the trouble to see me in the hospital after a more serious matter was discovered after a routine procedure. The procedure and the second issue did not concern him at all. Yet, he took the time to see how I was doing after his office cried the report from the surgeon.
    - April R.
  • Dr. Mary Cacavo and Dr. Susan Lopez are super and they have a great staff. They know their business, and they are very customer and community oriented. I hear much better with the aids they've recommended and fitted, and I recommend them without reservations to all of my hearing challenged friends.
    - Steve B.
  • Dr. Schul is a very knowledgeable and caring physician.  I would highly recommend him to anyone in need of vein surgery.  What has impressed me most about Dr.Schul is that he is an avid researcher in his field.  He's on the "cutting edge" of his profession. I know that he frequently gives lectures at conferences regarding his area of expertise.  I feel I am receiving the finest care possible whenever I visit his office.  In addition to being very competent in his field, Dr. Schul has excellent communicative skills.  He explains in detail the procedures he is performing and answers any questions I have.   I always feel at ease during an office visit with Dr. Schul.  I never feel "rushed."
    - reuben p.
  • I was a little nervous because I knew he'd have to poke around under my lip, and tender nose, and deal with some scar tissue in a minor procedure.. but Dr Loy was so gentle and reassuring, and helpful. He's the best!
    - Kimberley K.
  • She is extremely personable and professional. She was very respectful. She's thorough in her questions and answers. She's educationally motivated. I was surprised at how much time she spent with me. She's much better than anyone I've been to. I will see her again.
    - CHARLOTTE R.
  • She doesn't take insurance so I can't afford to see her. She is the most thorough, compassionate and concerned doctor I have ever gone to in my life. If you have questions she will answer them. If she does not know she researches or calls colleagues in order to find the answer. She does referrals. She will spend unlimited time with you if need be. She is truly exceptional. She only works part time and because she spends time with patients she often runs late but no one cares. There is no receptionist or staff; there is just her. She is very unique.
    - Elizabeth O.
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    - Patricia C.
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Medical Specialists in West Lafayette

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