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Carpet Installation reviews in Warsaw

  • A
    J Lane Flooring and Design
    Because I was installing carpeting in our lake home in northern Indiana while I reside in Indianpolis, I thought I would simplify things by ordering from a national retailer with stores in both cities.  I placed the order, the carpet arrived within the scheduled time, and then the trouble began.  Their subcontractor who was to install the carpeting was a disaster.  Each time the date of installation was set, I made the long trip from Indianapolis to Warsaw (six hours round trip) only to be told they could not come to do the work. Sometimes they would leave a message too late (I was already on the road).  Other times they would not call and  I would call them when no one showed up, only to be told I had made the trip for nothing.  The breaking point came on the fourth reschedule when I called their office to find out why they weren't there, only to be told the carpet was defective and the process would have to start all over again by reordering.  After nearly six weeks of living with floors where we had removed the carpeting and had all the bedroom and living room furniture stacked in the kitchen and eating area, I was distraught and canceled the order.
    My sister was there and suggested we look at a local company, J Lane Flooring.  It turned out to be one of the best decisions we ever made.  J Lane Flooring had beautiful carpeting, some of which they had available in their warehouse.  I was afraid they would not have enough to carpet three bedrooms, a living room, and a hallway in the same carpeting, but they certainly did.  I even had three styles and colors to choose from in their warehouse.   After nearly six weeks of delay with the other company, J Lane Flooring installed this gorgeous Karastan carpeting two days later.  The installers were very professional and courteous, worked efficiently, and left the house in pristine condition.  I was grateful beyond words.  J Lane Flooring is an outstanding company which I recommend in the highest possible way.  It was sheer joy to work with them, and I hope this recommendation will bring them lots of business.
    - Anita O.
  • B
    WHITES FLOORING & CARPET CLNNG
    A small company with 1 main salesperson. The salesperson had to come out to measure and give estimate. Polite but lacking in knowledge of installation. They subcontract the installation. Whites Flooring re-scheduled the installation dates 3 times (the first time was only 2 days after we paid deposit and made original schedule for install) .
    It was arranged for 2 days to install but we were told it would probably only take a day and a half.  We were told we would get their most quality conscious installer, an older gentleman (slow but meticulous). The installers that showed up were in there 20's and definitely not the seasoned guy that was promised. The installers were supposed to come at 8am to 9am each day (i work thirds, i could let them in and go hunker down and get some sleep while they are working and also to get done at a descent time each day). The first day they arrived at around 9:30 am, so i let them in to look things over and get started (since they have never been there yet, i had to give some details on flooring locations). I go to sleep in a different area of the house, i happen to wake up around noon and go see how its going, to my surprise the flooring installers had already gone. All they did  was remove some baseboard and lay paper subfloor for the duraceramic tile in only 2 of the 3 areas to be completed. The next morning they arrived late again (around 9:30am again) they worked until around 5:30 and i asked them if they could finish the next day because of having to prepare for work and the rest of family was home for evening. So they came back the 3rd day and was actually there at 8am as promised. The floor itself looks pretty good but the baseboard trim was ripped out and re-installed very poorly. some loose, unattached, chipped, cracked, nails sticking out, nails half in and bent over.  Just to clarify, the base trim is the original, so its not a big deal other than the point being, the installers are definitely lacking in craftsmanship in that area. The bill just came in and Whites Flooring has an incorrect down payment amount of $1400 (my actual down payment amount was $1500) so they charged me $100 more for the project. The only reason I mention this is if someone wasn't paying attention they would be out another $100 bucks. This is not a problem, as I had them write me a correct invoice but from the start to finish it seems like the details of the whole project just wasn't priority  to this company, with too many inconveniences and unannounced changes along the way.

    - tony p.
  • A
    Mission Contracting By Bruce Jackson LLC
    unknown
    - Chris P.
  • A
    Mission Contracting By Bruce Jackson LLC
    I liked everything about them. It was a HUD foreclosure and they helped me with everything. Bruce Jackson is the owner and he was patient through the whole thing. They did a good job.
    - Chris P.
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Carpet Installers in Warsaw

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