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Professional Work reviews in Wadesville

  • D
    AT&T - Evansville
    They advised her that her phone was not repairable (she had insurance on the phone) and that she would need to get a different model phone. They advised her that HER current phone was available for an upgrade so it wouldn't cost her to get a new phone. It didn't cost her anything that day but extended the entire family plan out an additional 2 years without telling her and they charged an activation fee and other fees. Several weeks later my phone was having problems and I needed to use my upgrade to get a new phone. When I attempted to do this I was informed that I didn't have an upgrade for another 18 months due to just upgrading. Long story short, they utilized the upgrade for my phone to get my daughter a new phone instead of using the insurance for her phone that has been paid ever since she received her phone.  They did not explain any of the fees and that phone lasted a whole 6 months before the screen went out on it. They again would not utilize the insurance that was on the phone stating it was a manufacturer problem and we would need to contact them if we wanted repairs. Very poor customer service.
    - Rusty S.
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Professional Services in Wadesville

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