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Outdoor Living reviews in Valparaiso

  • D
    Good getting them to answer the phone and then if they do, you get a different person each time. They were supposed to give us an estimate for a new liner, by the time ( 3 days later, unannounced and finally showed up) we had already found another company.
    - cheryl p.
  • C
    The structural work went well, except for cracking of grout in the tile around the staircase on the first floor. The work was done between 9-10 years ago and it is difficult to comment with specificity.

    - JOHN H.
  • A
    Dave and his crew arrived about 9 in the morning; the job was completed by 3 PM.  I was impressed with their efficiency as well as their attention to detail.  My neighbor, who is an officer in the homeowners association, was so impressed with the work they did on my porch that he wants to add Dave to the list of people who do construction and repair work for the association.
    I plan to use Dave's Decks and Construction in the future when I have this kind of work that needs to be done.
    - James P.
  • F
    Summary points:
    - Provider failed to tighten ladder connections
    - Provider failed to securely fasten hoses and a foot of pool water was lost
    - Provider added too much chlorine to the pool upon opening, causing the liner to stretch & fold, and causing our pool heater to fail
    The owner of Heritage Pools gave us his personal service and the pool closing in the fall of 2011 went well. We had no issues over the winter and everything held in place, although it was a very mild winter so that should have been expected. In the spring, this provider opened our pool in May and we immediately encountered issues.
    We immediately noticed that the pool ladder was loose because the bolts had not been correctly tightened. Then a day after the opening, one of the hoses that was not properly tightened blew off and we lost a good foot of water in the pool before we discovered that it was blown.  They came out to fix the hose and claimed that the problem was that we had a tapered outlet on the hose. We had never had problems with the hoses before and we had been at our home for two years.
    In the meantime, we kept waiting for the chlorine count to go down from the initial pool chemicals added to the water at opening. Heritage must have added a great deal of chlorine without testing the water first, as we had a chlorine count off the charts for over two weeks. I called several times about this issue with no response. When I finally did get a response, I was told that I probably was not checking the chemicals correctly. So I went out and bought new testing strips to make sure the old ones from the previous year were reading accurately. I still received a very high chlorine reading. (I also tested our regular tap water to make sure that it wasn't a problem with the strips.) The chlorine finally settled down after another week. When we finally were able to use the pool, I noticed that our liner had about 15-20 folds that weren't there the previous summer. I did some research and found that high concentrations of chlorine in pool water for extended periods causes a pool liner to stretch. I called the owner of Heritage and he denied that this was his fault.
    Later that summer, our 6-year old pool heater (which is supposed to have a life of 10-15 years) failed. When it was removed, we discovered that the brass fins in the heater were completely corroded. The pool heater repairman said it was most likely from the high concentration of chlorine in the water at the beginning of the pool season.
    So the liner folds are still present this summer (2013) and we had to buy a new pool heater ($1,200 + $550 installation). The owner of Heritage admittedly stated that he normally does not service above-ground pools, so I am surmising that his lack of experience in this regard is what was responsible for the problems. I would highly recommend that you NOT use this provider if you have an above-ground pool. Besides not knowing his trade, the owner was patronizing and tried to play "gottcha" with his questions when complaints were made. Overall, a very unsatisfactory experience.
    - Cory & Jackie W.
  • A
    Our experience with kevin was wonderful!!! I wish you could give an A+ rating because he deserves it. He is an extremely hard worker. (I tried to get him to take a lunch break and he wouldn't even do that!) His prices are VERY fair and he works quickly. Even more importantly than that though he is very particular with his work and doesn't take short cuts. So, you know It's going to be done correctly the first time. We were so pleased with his work he is hanging shutters for us and getting ready to install a large amount of ceramic flooring also. We are sooooo glad we found Kevin and know that whenever we need ANY type of job done around the house who we are going to call.
    - Roy P.
  • B
    I liked the fact that they were punctual. We did have a little problem and are in the process of getting that remedied. We have a light that goes to our pool, and they went over the top of it and it isn't working now. We have to get that taken care of. The price was good and so was the quality. I think that they were professional. I would use them if we had something needed done like that again.
    - Pat B.
  • A
    Prompt and efficient. He quickly found the heater problem, replaced the part and pool heater working properly. Came out the same day as called to trench and install gasline from meter to pool heater. Completed that job quickly also. Great service.
    - Lawrence K.
  • F
    The guy came out to look at the project and then he had to go to the hospital and nobody could do anything because he had the file. I felt like I got the runaround and nobody followed through. I was very disappointed and would never use them. I waited four months and kept asking if someone else could help us and they said no. I ended up going with a local home improvement store to have the work done. We were also planning to have a kitchen and bathroom redone but we would not contact them. They were very unreliable. They had a good reputation.
    - GENIE S.
  • A
    They arrived on time and had the job done in two hours.
    - Carol M.
  • F
    - Annie W.
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Outdoor Services in Valparaiso

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