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Home Improvement reviews in Tipton

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  • Brandon Turner did some roof repair work for us in 2017. We now have multiple ceiling leaks. We tried multiple times to contact him about our concerns and he would not respond. Think twice about hiring this company to do any work for you.
    - Tammi G.
  • Excellent experience. They were timely, respectful, quick, and efficient. As agreed, they ground-down the stumps more than 6 inches below surface and filled in the hole with the wood chips. They removed every branch and the leaves.
    - George S.
  • We had issues that came up on the inspection that they remedied for us as part of the agreement for the new homeowners. We didn’t have a ton of work that needed to be done, a couple of outlets that needed to be replaced. They’re very prompt in getting out to the house.
    - Elizabeth G.
  • They could have done a lot of things to make the experience better for me. I wasn't happy. Every time we tried to call they never kept in touch with us to let us know what was going on. We always had to call and a lot of times they didn't even get back with us. Once they started the job they pulled them off of the job and it was probably a week later before they ever came back.  We had our son-in-law do our garage instead of them doing it. I would have rather had him do our house than them because he did a much better job.

    - Sherry G.
  • They were supposed to start the job on 6/20/.15 It was three weeks later. They would never keep us updated on what was going on. I had to call them.when they were finished we had some things that needed fixing because it wasn't done completely right.Took them forever to come back. Very unprofessional.
    - Sherry G.
  • William and James came to give me an estimate for removing some vines that had been growing on my house well before I bought it. I think it might have been poison ivy or the likes, but I'm not sure. After I accepted his price, he asked if they could start right then. I told them to go ahead, and they had the job done in a couple of hours, I was more than pleased with the results, and will DEFINITLY call them for ALL my handyman needs. Thanks again to William and James.
    - Russell H.
  • They were on time, courteous, efficient , polite. They even cleaned up after themselves. Really nice guys!! Tried to hire from our town but couldn't find a plumbing company interested in the job. That was disappointing because you want to support your town but after much frustration decided to take a chance on this company and we were so very glad we did!! Would hire them again and recommend to everyone !!!! Wonderful experience !!!!
    - Kim H.
  • An excellent experience. 
    Ray's had been recommended by a friend and we asked him to service our system, which had not been serviced in many years.
    Prior to the visit, we had called Ray to inquire as to cost, how the process worked and to set up an appointment.  Ray was very generous with his time, both on the phone and onsite.  On the phone, in response to my questions, he spent some time discussing the "care and feeding" of a septic system (do's and don'ts) and onsite he took the time to help us diagnose a leaking toilet (we could see water draining into the tank when no draining water had been expected).  Courteous and polite.  Just a great job.  Hope to have him back for maintenance in 5 years.
    Harry Diamond
    Tipton IN
    - HARRY D.
  • We arranged to have a maintenance visit on Sept 23rd
    2014 from Rex Byers Heating & Cooling in Sharpsville Indiana, for our LP
    furnace in anticipation of the upcoming winter heating season.
    We chose Byers as an HVAC contractor due in part to the large
    number of Angie?s List ?A? ratings which their firm has received, and the fact
    that they are a local business.
    Rex Byers conducts a maintenance ?tune up? service, which,
    for the price of $89 entitles a customer to a visit by a technician to clean
    and inspect one?s furnace.  As we have
    not had our furnace maintained for a number of years, we felt it wise to have
    routine maintenance performed this year, ahead of the cold weather.
    During the visit, the technician found the furnace igniter,
    flame sensor and burners to be in need of replacement.  He showed the igniter and sensor to me and
    indicated that the discoloration on both pieces, as well as the deterioration
    of the burners suggested that it was wise to replace them.  I did not, either at the time, nor in
    retrospect dispute his opinion.  He said
    he had replacement igniters and sensors on his truck but he would need to order
    replacement burners.  He asked if I
    wanted to have the igniter and sensor replaced, to which I replied ?yes.?  I do not recall him having provided me with a
    verbal cost to replace those parts, but after having looked at them, I unfortunately
    assumed the cost would have maybe been a couple hundred dollars.  We did discuss the cost of new equipment, as
    I have been considering a future purchase of a heat pump, but I do not recall
    any discussion of the cost for the repair at hand, and certainly he provided no
    written cost estimate for the repair, prior to the work.
    At the conclusion of the visit, we were presented a bill for
    $1143 ($89 for the maintenance call and $1054 for the installation and
    replacement of the igniter, sensor and burner pipes).  These items were hand-notated on the receipt
    in the comment block, but no detailed breakdown of the labor and materials was
    made available at the time.  There was
    only a single box on the receipt that indicated the cost.
    Frankly, I was stunned, but signed the receipt and was told
    that since the burners would be have to be ordered, the technician felt it was
    fairer to pay half the cost up front ($571.50) and the balance (a second
    payment of $571.50) upon completion.  I
    paid the first portion at the conclusion of the visit with a credit card.
    After the technician left, I thought it unreasonable that
    the receipt (for what we felt to have been such a costly visit) did not at
    least provide a justification for the cost so we could begin to understand the
    basis for it.  In fact the cost of this
    work was nearly half the cost of a new furnace ($2580 for a ?Basic? furnace,
    per their literature).  The technician
    was onsite for less than 1 ½ hours.
    I called Byers later that evening and apparently reached
    their answering service, instructed them to hold on the additional work (ordering
    and installation of the burner pipes) until we had a detailed breakdown of cost
    to justify the total.
    The next morning, I called Byers directly to reiterate the
    point.  I was told that the reason we did
    not receive a price breakdown was because of their ?flat pricing? policy.  I was unsure what ?flat pricing? meant, as I
    had not seen any detail as to what those flat-pricing levels of service would
    have been and what they would have included. 
    Does that mean that if no sensor were needed, for example, the cost
    would have been the same?  I had no way of
    knowing.  I received a verbal breakdown
    of the cost during this call from the technician who serviced our account:
         $262 for replacement of the igniter
         $310 for replacement of the sensor
         $527 for replacement of the burner
         $1099, but since they categorized the work to
    have been within the feature set of the ?Platinum? plan (no idea what that was),
    we were only charged $1054 for these three items, for a savings of $45 over
    having paid for them a la carte.  Cool.
    Curious to know the cost of the parts myself, I checked
    The igniter was $46.99
    The sensor was $18.99
    We own an Amana (Goodman) furnace.
    Certainly we do not dispute the fact that the firm is
    entitled to a reasonable markup for the parts, as they stocked and installed
    them, but a 400+% markup on the igniter and a 1500+% markup on the sensor?  That seemed a bit excessive.
    After calling Byers, a woman I understood to have been on
    the management team (daughter of the owner, Amber) called to respond to my
    concerns.  I told her that I was quite
    dissatisfied by the lack of transparency of the cost and what I felt was an
    excessive price, sharing the amount of the markup I had calculated based on the
    part costs I had found online.  She said
    she would investigate my concerns about a lack of pricing transparency by
    having a discussion with the technician and would return my call, but she said
    they ?stood behind their pricing.? 
    During those discussions, I contacted another local heating contractor
    and asked for a quote for the same work. 
    His quote was less than half the
    cost of Byers?
    .  Unfortunately, we chose
    poorly and did not initially choose the other contractor.
    Just as Amber had promised, she called the next day and left
    a message indicating that she had spoken to the technician and he told her that
    we had in fact had a repair pricing discussion at the same time we discussed new
    equipment, ahead of the installation of the sensor and igniter.  My recollection differs.
    We have stopped work with Byers for the remaining effort and
    told them to bill us for the amount representing the work already completed:
         $262 Igniter
         $310 Sensor
         $89 Cost for the Maintenance Visit
         $661, minus the down payment of $571.50= $89.50
    The technician only discovered the issues during his
    inspection- not due to any diagnostic effort on his part because of a failed
    furnace.  The furnace was fully
    functional at the time of the inspection. 
    Because of the (1) lack of pricing transparency, (2) having provided a price
    only at the time of the final bill, as well as (3) having billed us for what we
    felt was a steeply inflated price, we find ourselves unable to patronize this
    vendor in the future or recommend their work.
    Harry Diamond
    Tipton, Indiana

    - HARRY D.
  • Tim sold us the contract for the doors; Steve came and took the measurements to get an accurate fit; Todd arrived to install the door. The job went very quickly considering he worked by himself. When he finished, he cleaned up the work area and explained to us how to lock the 2 locks on the door. We are very satisfied with the quality and work of the L. J. Stone Co.
    - Jack & Lillian M.
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Home Improvement Services in Tipton

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