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Tile Installation reviews in Speedway

Real People ~ Real Reviews ~ Real Results

  • Luis and his team were so professional and caring. Luis was very helpful, knowledgable and explained what needed to done to correct what a previously hired contractor had botched. Luis and his team worked diligently until they were able to remedy the previous contractor's work. Thanks to Luis I was able to list and show my rental to potential buyers the very next day:)We plan to hire Luis again for bathroom work in our residential home. I would highly recommend 123 Step , you would in good hands with a team who genuinely cares, loves their work, honest, knowledgable, and very good at what they do. Thank you 123 for all your help.
    - Debby B.
  • Louis was amazing. He is very responsive and trustworthy. His pricing was within our budget and the quality of his work was well beyond our expectation. He is very meticulous and has a keen eye for his craft. We gave Louis a key to our home and he would complete the work while my wife and I were away at work. If you are considering tiling a bathroom or kitchen I highly recommend Louis and Mitchell Ceramic & Marble.
    - Jordan G.
  • It was the best experience we've had using a contractor. He was professional from the moment we first met. He did an excellent job of a very difficult area. He was very thorough and diligent. Cleaned up every night. Arrived on time and put in a full days work. Highly recommend using Mike.
    - Thomas O.
  • First of all he returned my original call immediately. He made an appointment to get an estimate. He was on time for the estimate. I told him to go ahead and get it scheduled for two different days. He was on time, infact a tad early for the two appointments I had set up. He did both jobs in the specified time and he did both in the amount estimated. He ran into some issues, the wallboard was damaged behind. He had to take off the tile and redo the wallboard and he didn't charge me extra for that. He stays with his estimate. He was very personable and he talked to me. He answered all of my questions. I have white carpet and he wore booties and I didn't have to ask him. He put towels down on the carpet in the bathroom. He cleaned up really well and vacuumed everything up. He told me when I could use it and when I could not use it. He was very pleasant and I thought he did a very good job.
    - GERALD H.
  • He is on time, clean, and he is just a great provider. When he does a job he's courteous and really knows what he's doing. He is also reasonable with pricing, kind, easy to talk to, and does a great job. He stays with the job and gets it done appropriately and efficiently.
    - Rhonda P.
  • quoted low, raised the price at the last minute but I accepted b/c i needed to get the work done.  his workers were very professional and did a great job.  it took him dozens of phone calls (maybe half answered) and months to get the final work done. 
    - Lilith R.
  • They did a very good job. They took care of any problems that I had. They had to redesign the commodes. They made arrangements with another company to take the old commode out and put a new one in at no charge. The entire remodeling cost me a lot of money, though.
    - WALTER B.
  • Tile floor installed and then approximately after 6 months, several tiles started cracking. Mike Shaw's Handy Work blamed the tile itself that Miek purchased at Menards. Mike did come back and replaced tiles. And then a few months later, additional tiles cracked and grout starting coming out of the tile joints. He did come out again to replace those tiles and the grout, but we are still having problems. Tiles are different heights which makes it difficult to move our kitchen chairs over the kitchen floor. Mike was blaming the problems on the tile so we decided to contact Menards. Menards contacted the tile manufacturer and they sent an indendent inspector to our home. The inspectors report stated that it was an installation issue and not the tile. Several other companies have come to our home to give us some options and they all stated that it was improper installation as well. The tile was installed directly over a vinyl floor with no backer board which we have been told is not proper installation of a floor. The only way to correct the situation is to tear the whole floor out and start over. We have given Mike Shaw the inspection report and have expressed our desire to have him come and tear out the floor and start over but we have yet to get a reply. We have sent him a letter telling him that we have no choice but to take legal action if the work is not resolved. We are still hopeful that Mike Shaw will make this right but have our doubts.
    - Jerry and Jennifer L.
  • They were superb. The guy started promptly on a Monday. I had picked up the tile that Saturday. It was one guy working and he was done within four days. I actually couldn't even hear him in the house. He was like clockwork; he was here every morning at the same time. He told me when he was going to take his lunch break in the truck and then he was right back in. He would leave at the same time every day. There was no mess and as bad as my allergies are, I couldn't believe that he actually took the tile and base out and replaced everything. There was hardly any dust at all. It was just a perfect job. We had not had any work like that done. We may use him for another bathroom.
    - CAROL B.
  • Oh my gosh, they arrived 15 minutes early for the appointment, they quoted lower than any other tiler I had come to my home. They then made suggestions, but did not force their ideas. They said they could do stairs, which none of the other tilers wanted to do - why? They brought a book of 8 years worth of homes and businesses they had worked on. They took great pride in their work. They were honest and generous with everything. They cleaned up after themselves every single day...do I need to continue???
    - BRUCE S.
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Tile Installers in Speedway

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