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Sports & Recreational reviews in South Bend

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  • I first purchased a pontoon from Pine Crest Marine in Syracuse, IN. It was early spring in 2006 and we were assured that they would deliver it to our lake residence in Parke County, IN.  There were issues from the beginning with Pine Crest as the boat was not "ready to go" when it was delivered as was promised, but they did return and "made things right" after considerable effort on our part. During the summer of 2011, we consistently had trouble with the boat stalling and not starting again.  The first time we thought it might be bad gas causing the problem so we took it to a local boat repair place that had always been very dependable.  They emptied the gas and refilled it but when we still had the same problem they cleaned the carbs as clogged carbs were thought to be the most likely cause of the problem.  When that didn't work after two tries, they suggested we take it to a dealer that is licensed to repair Honda motors like ours as they are not and would not do so.  It was near the end of the season so we just decided to put it in storage with the idea that we would take it to a place that repaired Honda boat motors in the spring.  After such a miserable year with it, I wanted to make sure it was ready for the summer of 2012 so I contacted Pine Crest Marine, Fischers in the fall of 2011 telling them that we were having a problem with the pontoon purchased from their sister store Pine Crest Marine in Syracuse, IN, thinking that Pine Crest sold the pontoon to us, they would be able to repair it.  I was told to contact them early the following spring which I did; evidently there were no notes regarding the call made in the fall as I was told that they were already very busy.  I reminded them of the fall call, we picked the boat up from storage, no damage was observed to the boat at that time and delivered it to Pine Crest Marine in Fishers, IN on April 25, 2012.  I told them that we had had the carbs washed out several times the preceding summer, but when we would put the boat back in the water, it would run great and then die and wouldn't start again. I gave them the telephone number of the professionals that had cleaned the carbs out so they could call if they had any questions. I received a call that they would have to either replace or overhaul the carbs as the "most likely cause of the issue is formation of deposits inside the carbs" even though they admittedly hadn't looked at them yet (Job 1:  $125 to remove and inspect carbs, diagnostic routine, $87.50). We were told that if the carbs could be overhauled instead of replaced it would cost about $1600.00 (Job 2:  $478.82 in parts, $462.50 in labor).  They replaced the spark plugs (Job 3:  parts, $18.12; labor, $50).  They did a lake test to verify correction of the issue (Job 4:  launch fees, $15; lake test, $187.50).  I then received a call telling me that during the lake test, "(The) engine ran very well, until the engine got up to temperature.  The runability got worse until is stalled and wouldn't restart," (Job 5:  parts, $200.67) and (Job 6:  parts, $489.09; labor, $165).  At this point, I was upset as the final diagnosis was based exactly on what I told them initially was happening when we launched the boat.  But, it was fixed and running great--we just vowed to not take it back.  My husband and brother-in-law went to pick the boat up on June 8, 2012.  There was damage to the left side of the unit, the ladder was knocked out of alignment, and the trailer jack and wheel lift on the front of the trailer was bent at the wheel--this is something that we would have had to have noticed when attaching the boat trailer to our vehicle when taking it to Pine Crest. When my husband drew attention to the damage, Craig Hoard, service manager, took pictures supposedly for insurance and asked,"Do you have a picture of the boat when you dropped it off?" We did not.  Why would we think we needed pictures of the condition of the boat? We did take pictures of the boat after the damage, however. Mr. Hoard's response was, "Well, then, I guess it's your word against mine."  I know it has been a long time since this incident, but a lot has been happening in my life--illness, etc.--(the boat was used twice in 2012--the reservoir we're on had really low water due to the drought--and has been in storage since).  We will finally be able to use it this year and it just galls me that I have to deal with the damage Pine Crest Marine did!  At least I can let others consumers know that they are not trustworthy; they are expensive; don't pay attention to the owner's description of the problem, and that they need to photograph their boat before leaving it with them!
    - Mary K.
  • They're great. They're knowledgeable. They got a good supply of parts and equipments for my boat. They give good service. They're a good group of people out there. I really like them. They sell boats, and accessories. Pricing is excellent. They're very professional. I don't think I have anything bad to say about them. Responsiveness is good.
    - James M.
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Sports Stores in South Bend

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  • HandyHelp

    1123 Manchester Dr.
    South Bend, IN