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Home Security System reviews in South Bend

  • A
    SimpliSafe Home Security
    SimpliSafe provided the system I requested. A few videos on line and one included was very clear and detailed to install the unit by myself.  It came as a Do-It-Your-Self system.  I am completely satisfied.
    After installing and testing, I had a 72 hour trial period prior to activating to a" response mode" in the event of an "Alert" signal.
    After the 72 hour period, I received a call from SimpliSafe to see if I had any further questions. I found their Support up to this point has been excellent.
    I have a monitoring plan just above the Basic Plan in that I get a Text message every time the system is activated or deactivated. I am pleased with that and feel better that I am totally aware of any activity taking place.
    - bruce s.
  • D
    ADT Security Services
    We contracted with ADT approximately two years ago for home security system.  We chose them based on name recognition and price.  The salesman came to our home to "close" the deal.  He was likable but very slick.  When we questioned a three year contract, he assured us we would be able to work around that if need be.  So we recently sold our beautiful home and after the most frustrating series of prompts, countless repeating of information, many transfers, were finally connected to a relocation "specialist" .  Since we were moving out of the country, we had no further need for their services,  Then then informed me that we would need to continue to pay for the next year (the third year).  
    The service was nonexistent to poor at best.  The noise detection alarms would go off for no apparent reason, when calling ADT, the personnel didn't know how to turn them off and scheduled a service appointment.  The next morning the system was fine.  I gave up calling them because they were mostly useless.  I never did receive one call when an alarm would go off.  The only good thing about it was have yard signs.
    Previously, in another home, we used a local company that was more expensive but provided wonderful service and alarms that actually worked well.  After the first month with ADT, I was sorry I didn't go with SCI again.
    Remember the adage, "You get what you pay for."  And in our case we're paying for NOTHING for a full year due to a shady salesman and a totally non-responsive company.
    - Judy G.
  • A
    SimpliSafe Home Security
    The system is mailed out and it is a wireless self installation. It works great and was easy to install. I haven't had any problems with it. They sent out 2 control panels, 4 entry sensors (for windows & doors), & 1 motion sensor, so if you want more sensor, you have to buy extras.
    - Chris B.
  • A
    Frontpoint
    They are very professional . The customer service representative was very helpful in putting together our home security system. When the system arrived the technical support people worked with me to get the system on line and initialized. They where very patient and easy to understand. After the system was up and running, they spent about a half hour teaching me all the features of the system. Excellent customer service!
    - DANIEL O.
  • D
    Guardian Protection
    After my initial contact with Guardian they offered to send the tech out to replace my panel a second time.  Again, he brought the same panel that was on my wall.  Again, I had to contact Guardian to have a discussion.  They apologized and ordered another panel.  I set up an appointment for the tech to come out.  Guardian called to advise the new panel was not in.  I rescheduled and the technician came out confused and brought again the same exact panel.  I sent him away as I was not getting the agreed upon panel.
    As I was working on my system I found out that the technician disconnected off the two-way communication between me and the monitoring central services center.  This decreased their ability to hear into my home in the event of an intruder.  
    Today as of 03.25.13 I am still with Guardian Protection Services with a system that was not agreed upon or desired.  I would not recommend them to anyone primarily due to their professionalism and lack of attention to detail.
    - michael b.
  • B
    ADT Security Services
    They offer pretty good service. We don't hear much from them so I'm a little disappointed with that. I would like for them to call and have some kind of contact with us. They did come down on their price when they found out we were going to have another company to come it. The prices are reasonable. The other company did find one of ADT's alarms not to be hooked up, so they hooked it up for me. I did tell ADT that the other company hooked it up. You would think they would call you twice a year to make sure everything is working. They were very punctual when I called them to come out.
    - Ella G.
  • F
    ACORN
    This was installed and completed in July of 2005. He has never returned our calls and the system is not activated. He didn t leave me any manuals or directions. Some of the system is faulty it wouldn t work properly, didn t even put in the sensors. They broke a part of the window and they did not replace the broken part of the window. They also said that they would train us on how to use the system and no one did that, they never even tested the system. Easily over the last 6 months we have made repeated phone calls and left message and there has been no response what so ever. That has resulted in additional expense for labor since we had to buy the sensors, have someone tell us how to use it, get new key fobs and we have had to go to some other source to get all of these things that we don t have, so it has been extra trouble for us.
    - AUDREY L.
  • A
    Security Promotions
    Installer was prompt professional and courteous
    - Deborah C.
  • A
    Security Promotions
    It went very well. Professional, Curteous, Knowlegeable and great Communication.
    - Maurice M.
  • A
    Security Promotions
    It went very well! This was the 1st system we had done at our office and I was so impressed that I had one put in my home shortly thereafter. I highly recommend!
    - Maurice M.
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Home Security Companies in South Bend

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