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Plumber reviews in Sheridan

  • A
    Called late at night this week with flooded basement and sump pump failure. Since they were on another job that was going to delay them, they gave me a contact who could help with my sump pump issue. Their contact drove approximately two hours to my house and replaced my sump pump at midnight. Mr. Bauer called me the next day to make I was taken care of. The Bauer's have been to my home in the past to replace a pressure tank. They are knowledgeable, professional and provide great service.
    - MOLLY C.
  • A
    they worked very well as a team. no goofing off. they cleaned up after themselves. respectful, polite. explained what had been done. they also found a problem with existing plumber installed sump pump and fixed it.
    - Brenda C.
  • F
    Scheduled a time to meet with them. Their technician contacted me prior to arrival and was out within the time window given. He did a great job listening to the problems we had, then took the time to look over the plumbing in our 100yr old house instead of just going with the diagnosis given over the phone earlier. He came up with a plan and explained it clearly to me. He wanted someone else to review the project before giving me an estimate. This was Friday late afternoon. Told me it would be Monday before they had an estimate to me. It's going on three weeks now, no estimate or no call saying we're not interested. The trip fee they charged just to come take a look was certainly cashed though! Needless to say, my business will go elsewhere from now on. Sure feels like they just came out to charge a trip fee with no intent of pursuing the work.
    - Kyle J.
  • A
    called them this morning.  they came out this afternoon.   they called ahead to let me know they were going to be an hour later than originally estimated.  they were quick and knew their stuff.  took them 15 minutes to assess.   took them 30 minutes to fix.   they were in and out in 60 minutes.   a good price.   I highly recommend.
    - Brenda C.
  • A
    We had a huge labor intensive job. Our house was built in 1932, so the head room in the basement was 6 feet below the duct work. The water table is very high and the basement would get 1-2 inches of water with heavy rain. I had researched this type of foundation for many years and started to do the excavation myself.  Working Monday through Friday and raising four children, progress was slow.  When researching and consulting foundation/waterproofing companies, the job was too overwhelming for many. The one company that I felt had a good understanding and knowledge of what I wanted was ARW.  Throughout the quoting phase, I would call or email the owner (Mike Bird) and he was always accommodating to my questions and concerns. The only downside of this whole experience was waiting for them to start on the basement.  They are busy, which is a good thing.  Once I decided to go with ARW, I was put on the schedule in about a month.  This gave me time to completely empty the basement and relocate the water heater and softener outside.  Then, I had to support the furnace from the floor joist so underneath could be excavated. 
    The crew was very respectful towards my family and animals.  My dogs loved having them around and would hang out in the basement with them.  My kids enjoyed their company and would want to help.
    We had ARW excavate the entire basement about 2 feet in depth. This was done with 5 gallon buckets, 2 at a time up the basement stairs and out to a dumpster.  At the end of the day, any mess that was made in or outside the house was cleaned up. During the excavation, they removed a cinder block wall, replaced two steel support columns and dug the sump and sewage basin pits. Next, they installed the first interior drainage system and laid 2-3 inches of pea gravel leveled over the basement.  A vapor barrier was installed over the entire basement floor.  Next, it was time to set up the concrete. Concrete was pumped in at a depth of 4 inches and leveled and smoothed.  After a week of concrete curing time, a mason came in and built a pony wall 2 cinder blocks high and 4 inches from the foundation wall. This is to ensure the stability of the foundation wall and keep the undisturbed dirt in place.  After the block was set, a waterproofing rubber coat was applied to the backside of the block as an extra safe guard. Then, another drainage system was placed behind the pony wall and the foundation which runs to the sump pit. This was then filled with more pea gravel and capped with vapor barrier and concrete.  This type of foundation is called a Michigan ledge due to the popularity of this in Michigan.
    Overall, we are very pleased with their work and would recommend ARW to friends and family.  We enjoyed their company and interacting with the crew.  The crew was very knowledgeable, polite and kept a positive attitude.  This job was brutal and thank them very much for not turning away. 
    Thanks again guys!!  Great work!!
    - Todd E.
  • A
    Had issue's with our dishwasher after the "big freeze" and we called them.�� What we thought was frozen pipes was just the dishwasher needing to be reset.�� They pushed a button and it was done.�� We scheduled an appointment for a Monday and they called us on Friday and asked if they could come out that day instead.�� Very nice and professional.�� Would use again!
    - Leanne D.
  • A
    They did a good job and worked hard for a good three hours.  Pricey, like most plumbers, but worth it to have it all done.  The bill adds up when you tack other stuff on to be done and include the parts.  But that is the price of homeownership. 
    - Brad S.
  • B
    the failed conduit in question was buried approx. 2' down between the two structures, and was covered by a cracked and also failing concrete slab.  rainwater and groundwater were traveling under and into the conduit, dumping water and mud into the downstairs of our bermed home.   we knew that at best, perhaps the conduit might be repaired....at worst, replaced. 
    we asked for estimates from several plumbing contractors for this job. the others didn't even come close to providing solutions, let alone an estimate.  bedell was the only company that did not seem intimidated by the uniqueness of the job.  they were willing to tackle it and had several options of how it could be handled to meet our budget requirements.  i was very impressed with our initial contact and very happy with and secure in our choice to go with bedell.  because it was later determined that we would have to dig up the conduit and replace the piping that ran through it,  the job also required a concrete contractor to remove the old slab, then return and pour a new slab after the plumbing phase was finished.
    the excavation of the pipe was the only overlapping phase of the project that could have been done by either contractor.   in trying to assess which way would be most efficient , as well as cost effective, we asked bedell for a breakdown of that part of the estimate, as we had from the concrete contractor.  we never received one.  also, there was a marked change in attitude on bedell's part.  they seemed annoyed with these variables and inflexible.  the original quote was broken down into 2 parts: the lines that were to run through the conduit, priced at $1000 (we felt this was reasonable and well worth it); and excavating and replacing the conduit itself, priced at $3500.   when i asked for a break down of the $3500 figure, the gentleman on the phone told me he could take off $500 if we had the concrete contractor do the additional excavating.  no further breakdown was given. 
    i felt $3000 was too much to cut an already exposed conduit, remove it, and replace it with a smaller diameter conduit that sleeved into the ends of the original (piping that i learned was valued at about $10/ every 10' at the local home improvement stores. so, about $20 total.), and some hydraulic cement to seal the ends.  when i baulked at the price, they cut it in half to $1500.   i still believe that is way over-priced for what was done.  but, my husband has a bad back, and the $1500 was worth the price to me to avoid him back pain and the cost of chiropractic visits for the next month. 
    so in summary, my overall review of bedell is mixed.  i feel they were skilled and knowledgable.  they did what others wouldn't.  but, the interaction with them was not always pleasant, especially in negotiating differing phases of the project.   in terms of pricing....some aspects seemed more than reasonable, others over-priced.  a more detailed, broken-down quote would have been appreciated, too.  in their favor, the price they give is set from the beginning.  no unexpected hourly fees inflating the quote because the job took longer than anticipated.  that's a big plus.  so if you're not looking to have your hand held, are an informed consumer, and willing to pay the price they quote, i would say go for it.  yes, i would hire them again and would recommend them to others with those caveats in mind.
    - helen r.
  • D
    I called Brian Baker after receiving a referral from Adams soil testing company in order to get a quote for a septic system and we have several other ongoing projects including excavating a very large pond, pole barn install, and a 6,000 sq ft house we are building in which we wanted to talk with them about bidding on. Brian was extremely knowledgable over the phone and I was actually looking forward to working with him, but as another reviewer stated, I was asked to leave my info with his office and he never returned my call. I even gave them the benefit of the doubt and called again. He stated he was poring concrete and would return my call later that afternoon. He never did.
    - KRISTIN B.
  • A
    Punctual. Professional.  A young guy named Patrick?...he was awesome.  He went above and beyond what I expected.
    Number 1....  I live north in the country and it is not easy to get contractors to come out.
    Number 2....  I am a single female and it was nice to get a REAL plumber who was not afraid of getting dirty.
    Number 3....  I was impressed that he offered/bothered to clean up in the crawl.
    I would call for Patrick again in a heartbeat.  He was worth every penny.

    - Brenda C.
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Plumbers in Sheridan

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