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Chimney & Fireplace reviews in Sheridan

  • F
    Had to wait weeks before getting someone out, when they finally came out they could fix my problem, had to wait a few more weeks to get a part, which was not the right part, and in between received a bill for $149 for a 5 min service call that did not fix my problem!! Called to complain and Scott was very rude to me and hung up on me!! I recommend staying away from this company!!!
    - Ron G.
  • C
    We chose Godbys for the purchase and instillation of our wood burning fireplace insert because of the longevity and reputation of the company..we wanted someone we could trust to do the job right..They came and gave an estimate for instillation...the installer was very professional and gave us a good price on the instillation. They were to order stove and call us when it arrived to set up a time for instillation..said it would be a few weeks....we had to make several calls, asking if it had come in yet...we were finally told that it had arrived, but had not been tagged for instillation, it had just been sitting in the back. ..they were so sorry...the installer called my husband and set up time for install. They came, and did a very professional job with install, cleaned up their mess...were very nice. I have nothing but high regard for the installer..he was always very professional and helpful each time we spoke to him.... The problem is after the install...I called 3 times to let them know that the fan was making an unreasonable amount of noise...I spoke to different men each time...they told me they would let the installer know we were having an issue so he could make appointment to come and see what the problem was..never heard from him...My guess is that he never received the message....the final time I called, I left a voice mail message asking them to contact my husband....he received a call stating they were just going to order a new fan unit and would call us when it arrived...this was months ago...never heard from anyone...never recieved a fan....I went online and ordered a replacement fan from Amazon that cost me $150.00..it was delivered in less than a week...my husband installed it himself and it solved the problem immediately..I have no time or recommendations for a company that won't take customer complaints seriously...they blew me off each time I called...this fan was not just making a little noise...it was basically affecting our life and I told them that..I feel that I was being labeled a crazy woman for complaining about the noise, but clearly there was a problem that a new fan fixed immediately....we were unable to use the stove much of the time because of the high pitched whine and vibration it was making...Godby's were great at selling us a unit...but customer service needs to be taken into consideration when making a recommendation..so unfortunately...I won't recommend.
    - Tamara J.
  • A
    Johnny was very professional and helpful.  We had a date set up for him to delivery my firewood however it was a rainy day.  He called to say he could still bring it if I wanted but with the rain he was afraid it would make ruts in my yard and offered to bring another day.  I agreed and he brought the wood out the following Saturday.  He delivered just what he said he would.  1/2 cord of seasoned firewood.  Johnny was able to show me exactly what the moisture level of the wood was via a meter.  We will enjoy many evenings of a warm fire due to Johnny's expertise.
    - Steve Q.
  • A
    Called Johnny and he was fast to deliver quality wood. Have used his service for a couple of years and have had wonderful results with the wood he delivers. Wood burns great, he cleans up the mess, and I know I will receive the same if not better service from him when he delivers every time. He himself is very knowledged about the wood business and a genuine person to deal with. Honest!
    - Jessica G.
  • A
    I called Johnny on 9/4/13 to get one rick of firewood delivered and dumped.  He answered his phone and set up delivery for the following day at 5:30 pm.  He was a couple of minutes early and quickly had the wood dumped where I asked for it.  Prior to dumping the wood he took out his moisture tester and showed me the moisture levels of the wood which was between 15-18%.  He explained the ideal reading is 15-20% set by USDA.  The wood was all cut to the lengths he told me, no long pieces, and was all hardwoods.  I will always buy from him again.  Great job!
    - Rich H.
  • A
    Called and he responded quickly to phone call. He showed up promptly and within the time frame as indicated. He has superior customer service. Wood was exactly how described in the ad. Highly recommended for future purchases. Will defiantly call again!
    - Jeremy D.
  • C
    Their initial quote was $3300 to replace chimneys, add liners & cap chimneys.  
     I found on their Face Book page an advertisement for 20% off so I let them know.  I spoke with La Thelma.
     She said she had forgotten to remove that post and was going to remove it.  She stated that the bid was low & did not want to take the 20% off but did agree to take 10% off to make the price $3000.    While they were removing the chimney, they found an approximately 6 ft. long rotted piece of 2 x 6 behind it as well as some old shake that covered the surface area behind the chimney. There was evidence of old termite damage. They gave us a bid of $900 to replace it with new wood & spray with termite spray.  With material costs that (by our estimation) could not have exceeded $100), we concluded that they were trying to gouge us to make up for giving the 10% discount and so way overcharged for this service.   Eddie was in charge of our job.  He agreed that it was too much and we finally settled on $550 for this, although this still seemed quite high for the work that needed to be done.
     We thought about hiring someone else for this at a more reasonable cost but just wanted to get the job done.
     The crew seldom showed up when they said they would  and the job took much longer than he told us it would take.
      After it was finally finished, we looked at the main chimney and saw that the chimney cap (as we understood "chimney cap" when first talking about what was needed) was not on it.  We called & talked to Eddie again.  He had put a concrete cap which he said is what we had agreed to. We had in view a metal cap cap that would keep water & birds out.  He said that the bid just
    included the concrete cap.  We told him we wanted the steel cap & would pay for it since it would cost him to get the part.  Three workers came out to put the cap on.  It took  1/2 hour. The cost of the cap was $67.00, according to Eddie.  La Thelma then told us it would be an additional $225 for materials, labor and expenses.  She did go down to $200  saying they
    had to pay for gas & rent a 50' ladder.   This should have been explained in the first place.  We had to replace our chimneys because of water getting in the chimney.  We wanted a cap that would not let water in.
    The initial estimate was good.  They  seemed reputable & good to work with.  They were not always reliable in
    getting the work done in a timely manner.   They did not honor their coupon for 20% discount but only gave 10% discount.   Then they tried to way overcharge to replace the bad wood.  They charged us $200 more to get the chimney cap that we should have gotten in the first place.  I would be very hesitant to recommend them to anyone else because of how they tried to
    gouge us for anything extra that they did.  All that being said, the work was done well and looks nice.  It was the seemingly exorbitant overcharges that have lead us to rate our overall experience as only "fair."
    - patti m.
  • A
    He is excellent. He returned all of my calls and he showed up when he said he would. He was really easy to work with overall. I would recommend him to others. He is very honest, on another job that I called him on he admitted it was too large of a job to handle.
    - LARRY W.
  • D
    Very odd! We found them on Angie's List so know that others have had a good experience. We cannot understand how they've made so many mistakes, broken so many promises (reserving a unit in our name, appointment, returning the phone call) for us. We are very disappointed.
    - JOANNE & GLENN T.
  • A
    No problems and the process was completed in about 25 minutes.
    - Lewis B.
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Chimney And Fireplace Contractors in Sheridan

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