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Auto Body Repair reviews in Saint John

  • A
    He was my second estimate. The first guy was just going to repair it and Phil thought it should be replaced. He saw a defect in it. I was happy with his work and service. He stands behind his work. They offered pick up and delivery to me which was great. They were very accommodating.
    - ALTA H.
  • A
    They repaired when they should have probably replaced. Those repairs were about $650. I got an estimate for damage done to my bumper as well. I ended up going with another provider because they suggested I needed to replace the bumper. It was nice to go to a provider who got it right the first time. Overall, they have been good except for that one repair. They do guarantee their work though so I will just have to go back.
    - ALTA H.
  • F
    Let me start off by saying that I don?t usually make a point
    to write reviews unless I had an excellent experience or an utterly horrible
    experience. In this case, I can?t help but share my HORRIFIC experience with Gerber
    in Merrillville.
    My wife was in an accident and this location was close to
    her office so we decided to go there to get the repair done as quickly as
    possible. She went and showed them the damage and got an estimate.
    After 2 days we had heard nothing from our insurance company
    or Gerber. We needed the car ASAP because we were moving into a new home and
    needed it to move. Come to find out from my agent that the estimator who
    assisted my wife was fired and never filed our estimate in their system so no
    one even knew she was there. I understand weird things happen so I wasn?t
    overly upset about it.
    Aaron, the manager, then said he would take care of
    everything and make sure we were treated with white glove service to rectify
    the situation. The claims adjuster told us that the repair had been approved
    and we could pick up our car on Monday (this was the prior Thursday). At this
    point I felt great about the process and although we wouldn?t have the car for
    the move, we would have it for my wife on Monday. This is where things took a
    turn for the worse.
    I called Monday and spoke with John to see what time we
    could pick up the vehicle. John then told me that the approval for the repair
    from the insurance company was not sent to them until Friday afternoon. He then
    told me the work had not even been started and the earliest we could have the
    car was Wednesday. Furious with my insurer, I called and demanded a reason as
    to why the approval (supposedly sent on Thursday) was not received until
    Friday. The adjuster was confused and both her and my agent called Gerber to
    figure out what the issue was. It turns out that John had lied to me and told
    both the adjuster and my agent that there was a delay in getting parts and
    there was no delay in the approval and that I ?misunderstood? what was told to
    me. I understand things happen and there are delays but lying about it and
    shifting blame crosses a line in my book.
    They finish the repair on Wednesday and my wife goes in to
    give them the check from the insurance company and our deductible. They give
    her a $25 gas card and ask her to rate them ?10? on the survey we receive.
    I go to pick up the car after work since my wife had to go
    to the airport for a business trip and see that the repair is complete but the windshield
    that was on the original estimate (from the fired employee) still has an 8?
    crack in it. I email the adjuster and my agent to tell them that the repair is
    incomplete and they in turn call Gerber to figure out what the issue. John
    tells both of them that the crack was unrelated to the incident and that my
    wife told them that we ?knew about it?, referencing that she went over it with
    the initial fired employee. The claims adjuster then says that the repair will
    not be covered as part of the accident and we will be charged another
    deductible and a new claim will be filed on our insurance policy.
    I explained to both the adjustor and my agent that John
    obviously has lied before to cover mistakes by their own shop. My wife
    obviously is not well versed in auto repair and Gerber took advantage of that
    to try to cover their mistake.
    After complaining to my agent, their customer service rep
    called me and offered to replace the windshield at their cost to make up for
    the problems we had. I get they were trying to make good on their mistakes, but
    all we really received was what they promised. But believe it or not, they even
    screwed that up.
    We scheduled a time for them to replace it at my wife?s
    office. They showed up and of course, had the ?wrong parts?. So they said they
    would have to do it another day. They scheduled another day with my wife. The
    day before the appointment, Gerber called my wife and left her a voicemail
    saying ?If you do not schedule an appointment for the replacement we are going
    to cancel the service and ship the parts back to the manufacturer, this is your
    last courtesy call?. I immediately reached out to my agent and the Gerber rep
    who claimed it was a misunderstanding. He even acknowledged their utter failure
    at every turn in this process.
    I know that Gerber has a great reputation typically;
    otherwise they would not be so popular in the area. The name is the main reason
    that we went to a Gerber. Like most franchises, we thought it would not matter
    what location we went to because the service would be the same anywhere we
    went.  Unfortunately that was NOT the
    case.
    While Aaron put on a great game face and assured us we would
    be taken care of, the follow through was absolutely abysmal. We were ignored,
    then lied to, then poorly serviced, and then lied to again, then when they
    tried to make up for their problems, they failed there and tried to blame my
    wife. This franchise is an absolute disgrace to the Gerber brand. I would NEVER
    recommend this location to anyone even getting an estimate let alone an actual
    repair.
    Like I said, I have written only one review on here before.
    I disagree that anyone can write anything about any company and destroy a
    company?s reputation but in this case I could not ignore it. This caused stress
    to both myself and my wife and put a burden on us that should have been
    avoided. An auto accident is traumatizing enough to deal with; a place like
    Gerber should be there to make things better, not worse.
    - Daniel M.
  • A
    Looks great, can not even tell. However the price here was triple the amount others said they could do the work for. (Someone else paid for this damage they did to the hood, not me)
    - gina s.
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Auto Body Shops in Saint John

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