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Basement & Foundation reviews in Rome City

  • F
    Everdry first came to our home in mid-February to install the system.  The were to install the multi-step system which includes a sub floor drainage system, adding a sump, add an e-z breathe ventilation system as well as repairing cracks to the walls and waterproofing the exterior of the basement walls.  This requires them to dig down around the perimeter of the home to inspect the walls and apply a waterproofing agent as well as adding drain tiles in gravel.  This was all completed according to the project manager, Nic Staak.  This is a lake home in northern Indiana and we live 2 hours south.  Mid March I received a call from our landscaper who was very upset to find the following when he came to the home:
    -front door was left ajar(presumably for about 4 weeks)
    -piles of debris and gravel were left in driveway and around the house
    -trash(pop bottles etc) and shovels were left in the yard
    -the landscaping that I was assured would suffer minimal damage was destroyed
    -stones and retaining walls were not replaced after dismantled and siding was damaged
    -a sprinkler head from the irrigation was snapped off
    -the interior of the home was covered in dust and grime from them carrying buckets of broken cement up from the basemen
    -new drainage pvc pipe exiting from home was not buried adequately and was sticking out about 2 feet over our neighbor's yard to discharge on their property
    -water was in the basement because it was still leaking
    I contacted Everdry on March 20 to report on the situation discovered and to send them photographs that I had the landscaper take of the damage and condition of my home.  They seemed very concerned at first and I immediately heard back from Nic Staak, the project manager.  The next day when I did not hear back from them, I contacted them again to inquire about what the solution would be.  I was told that I would hear from the project manager and I also requested to leave a message for the owner, Brent Oribello, to call me back.  Nic called me and informed me he would not get a chance to get to my house until 3/24.  On 3/24, Nic called to tell me that he cleaned up what he could and also met my landscaper at the property to discuss what all had been damaged.  Nic informed me of the following:
    -they would return to waterproof the wall that was still leaking, it hadn't been waterproofed because we didn't have the water heater and other equipment moved out of one corner although no one informed us that we were responsible for moving this equipment prior to the job.
    -I should inform them in the spring when plants come up of what I have lost
    -damaged siding would be repaired
    -the exterior of the home still needed waterproofing on the same wall as the one leaking on the interior but this would not occur until mid June because they were booked out.  This is in spite of the fact that it is an incomplete job, not a new job or a warranty call.
    On 4/11, Shawn(a different project manager) came to the house to finish waterproofing the rest of the basement on the interior.  Upon completion, he contacted me to inform me that the wall was in pretty bad shape and would probably need to be replaced because it was crumbling.  I voiced my frustration at being told that they were not able to make my basement waterproof.  After all, the reason I contacted them in the first place is because we could stand and watch water pour down this particular wall whenever it rained or the irrigation ran.  It was our sole reason for contacting them to begin with. I was also notified by the landscaper that they had broken off a sprinkler head to the irrigation system while working on the waterproofing and he is now concerned that they may have cut the irrigation lines as well.  This will not surface until we start up the irrigation system later this spring.  I was told by Shawn that he would relay my concerns to Nic and that I should wait to hear from him.  That was 4/11.
    On 4/21, I had still not heard from Nic so I attempted to contact Everdry.  I called at 8am and left a message that I wanted to speak with Nic and I also called Nic and left a voicemail message.  At noon I contacted Everdry again and when I explained the situation, the person answering the phone was short with me but agreed to relay the message and I asked to again leave a message on the owner's voicemail.  She again was short and frankly, impolite but transferred me and I left my third message asking for the owner, Brent Oribello, to contact me to discuss the situation.  To this date, I have never had any communication with the owner of the company.  
     Also, I attempted to find a corporate headquarters for the company because it is a franchise.  I called several different numbers including one given to my by Ft. Wayne Everdry and was told each was not corporate and they couldn't help me find that.  I then called Everdry Ft. Wayne back and was told that the owner was in Ohio at the headquarters doing training and I should call Ohio State Waterproofing because that was their corporate company.  I had already contacted them earlier and told they were not associated with Everdry.  I called again Ohio State Waterproofing and was told that there was no one there doing training and they were not associated with Everdry, they do not franchise and 'I'm sorry ma'am but it appears that someone in Fort. Wayne is trying to give you the run around'.  To date, I have never been able to find a corporate headquarters to voice my frustration and to get help with a resolution.  
    When I did hear from Nic on 4/21, he told me that I must have misunderstood Shawn about the wall because it does not need to be replaced.  This is in spite of a detailed conversation with Shawn about how upset I was that we weren't told this from the beginning because we would not have hired them to waterproof our basement if it wasn't possible to do.  I even discussed with Shawn that I should probably call a contractor to look at the wall.  The same conversation was relayed to me by Brandon, the landscaper who was told the same thing by Shawn.  I am not sure who to believe about the integrity of my wall now.  I've had two people in charge give me different stories about the condition of the wall.  Nic plans to return at another date to spray a concrete hardener on the wall and apply durashield to it.  I'm concerned with the solution because I'm questioning the true condition of the wall at this point.  
    Nic has stated that they will reimburse us for damage to the sprinkler system when we find out it's status.  He has also said that he will pay for a professional cleaning to the interior due to the amount of dust and dirt.   
    I have found this to be an extremely upsetting and disappointing process.  I feel that we were taken advantage of because we were not able to be at the lake during the work.  I'm not even sure anymore if they did all they said they were going to do and properly after the way my personal property was treated and the way it was left.  Needless to say, this is not the experience I expected from the company and the end result at this point is a leaking basement with a questionable wall and incomplete work on the part of Everdry with really no date for completion.  At this point I fear I will have to start commuting two hours each way just to supervise the work myself and will need to get at least a second opinion from someone who knows about properly water proofing a basement.  
    - Sarah O.
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