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Plumber reviews in Plainfield

  • A
    It went pretty smoothly. The dispatcher told us a technician would be out in 2 hours. However, when the tech was delayed, the dispatcher kept us informed of the anticipated arrival time. Puia arrived before the dispatcher said he would, he put on shoe coverings before he entered our home. He was polite and respectful. He quoted a price to use an auger to clear the clog, when that failed, he quoted a price to take up the toilet and then reset the stool after the clog was removed. He found the problem and removed the bottle of make up and reset the toilet. He left the bathroom clean and was performed his tasks efficiently. Before he left, he gave me his business card with his personal cell phone number if we had any problems within the warranty period. While I hope to never encounter plumbing issues again, I would certainly hire this company again. They are very professional and courteous. Angie is correct, everything that goes down does not always come back up....
    - Carrie R.
  • D
    I rated their professionalism D since they would leave a customer in a bind for a a Job and hide what material/fixtures they would use.: (this is now 3 months later, the shower is crap (hard to use, short life (MTBF = will have be replaced in 5-7 years), the plumbing material, plastic tubing is the cheapest you can find at Menard's or Lowes, thin and brittle which means the ceiling down stairs will have to be redone in about 5-7 years when the cheap plastic cracks or the separates and again ruins the ceiling. . They damaged the other bather room wall a left it damaged.end of recent edit) The leak turned into them tearing out all the cement board, tile and replacing the Porcelain tub with a fiberglass tub leaving exposed the studs surrounding the Tub shower insert. In other words half a job which they said they would do. Initially they said maybe they could get someone to finish the job, when they didn't, if I had it over again, I would have turned them away. Bottom line If not for luck my family would be without a bathroom for at least six weeks or more. Most Contractors would not respond, the ones that did said they were book till July, except for one,. three days later Well Done Handyman called and was able to start to work the next day, (Friday). With the cure time it will be several days before all the work, cure, then work, cure is complete (three days for the last cure due to the anti-fungus fully sets in the gout per the container, since they had other work lined up, I will be fit in around their schedule (they did have two free-days Friday-Monday for Jose who is doing the work) Price works about to about 180 dollar hour+/- . I just hope the fixture is not a cheap one ( it is<,, current edit) . They did not provide a material list, which is not professional at all. BTW, the plumber was not that good in detection and response on how to attack the problem (Bottom line I will pay 4 Grand to fix a leak. No new floor or cabinets, no new paint, just repaired what the plumber destroyed. To be fair I could have fired the plumber, I had a weak moment the pressure of getting the bath back in operation, I suppose.. I rated quality D due ti it being an unknown and was not ever disclosed, since I do not know what he put in. It could be an A or an F minus for substandard material. Well Done Handyman said the work was fine, it would be that way if they did it (hire a plumber, since they do not do plumbing. I am staying with my rating since it was luck they had an opening, but it will be 7-10 day before (two weeks to 17 days since the plumber finish his job) we can use the bathroom turned out to be 8 days. recent edit.(:
    - Clifton S.
  • D
    Regarding our experience with the Avon, IN, Rockville Road location: Communication was poor between sales and install teams, and lack of humility and issue resolution. Owner, Glenn, was the road block rather than a facilitator to issue resolution. Sales portion of the interaction was good. Our salesperson was polite and respectful, and offered ideas. Laser measurement did not go very well. Glenn was present for the laser measure. He was carrying on with his apprentice rather than focusing on the task at hand or communicating with his customer. We then received a call later that day asking us to make our house available on another day for them to come back and repeat a step of the measurement that they had forgotten. We obliged, but she arrived at the house in the very last 5 minutes of the 2 hour window, an inconvenience. The Cambria countertop install went fine, and the result is as expected. However, the backsplash was measured wrong and had to be re-cut on the install day. I can imagine this goes back to the laser measure day, poorly executed. The plumbing portion went poorly. Communication between teams was poor, as our expectation was not transmitted to keep our current disposal unit and not replace it. The plumber messed up the wiring in the junction box, and left a loose wire. He reports there was a short circuit while he was working. He should have not touched the wiring since we specifically asked for the disposal not to be replaced since ours was less than 1 year old and a nice one. Here's where things went bad: My wife experienced that the dishwasher did not work after the plumber left. She noticed a smell of burning in the kitchen when the dishwasher first started up. She reported this to the salesperson at Kitchen Master. We then got a follow up email from Glenn explaining how it was our problem and we needed to hire an appliance repair person to address the wiring issue. He said it wasn't in his scope of work to address the issue. He never asked more about the issue or tried to diagnose or understand, nor ask anyone else on his team to do the same. When I got home, I discovered that the water supply to the dishwasher was not turned back on by the plumber. That's why the burning smell from the dishwasher heating element.... I did hire a technician to address the junction box wiring and he told me that the last person in the box (the plumber) left a loose wire which would have become an issue. I tried to explain the above to Glenn. He was argumentative. He has threatened to send us to collections and put a lien on our house, instead of acknowledging any issues that could have been handled better by him and his team. Mind you that work was just completed in the last 3-4 business days as we're discussing this. Glenn has chased me back to the big box stores like Lowe's and Menards. One can occasionally expect to have an issue during a project, and it is how the vendor responds and remedies the issue with the customer that counts. Kitchen Masters has not acknowledged any of their shortcomings let alone attempted to make it right by us, the customers. Poor communication between staff teams and lack of humility by the owner, Glenn, has left us wishing we had gone elsewhere.
    - ADAM H.
  • A
    The technician arrived within the 3 hour window I was given when I setup the appointment. He was careful to not track in dirt from outside. I showed him where the water heater was, he went back to his van, got his tools and flushed the water heater. When finished he warned me about possible air in the pipes when I first used faucets after he left. He was here less than 30 minutes.
    - Tracie C.
  • A
    I purchase a deal for a water heater flush. The technician was very nice and also knowledgeable. He drained the water heater and also took a look at my heating unit while he was waiting. He advised of other Angie's List member discounts that would be available to me if I hired them for services in the future, which was good to know. I would call this company again if I needed this type of service.
    - Sharon J.
  • A
    We recently remodeled a hall bath. The "plumber" who hooked up the shower, sink, and toilet did about zero correctly and we had a real mess on our hands. :( Adam came promptly and fixed the leaking and wrongly-plumbed vanity pipes, but the toilet fittings were terribly bungled and ruined, so he couldn't fix it on the same trip. Adam took matters into his own hands by calling the toilet manufacturer, ordering the parts, and having them shipped to my address. He then came out a second time to properly install the toilet, without any trip charges! I have his card, and will definitely call Grateful Plumber the next time I have a plumbing need.
    - Suzanne M.
  • A
    This company is top notch, all the way from the office, Darin, Isaac and other technicians. They installed a new air conditioner and water heater. I found their normal prices competitive with other company specials, and their service is second to none. Our AC installation was scheduled, and when Darin found our AC had quit, he moved the installation up. They were likewise very prompt and professional on the water heater. When it's control valve later went out, I went through the manufacturer warranty. For three days I was told by the manufacturer they would have someone take care of it; that didn't happen. I finally called Economy for advice. The office staff was very courteous, and within two hours they had a new control valve installed. I will use them for any service I need that fits under their umbrella. i can't thank them enough.
    - Mark W.
  • A
    I liked them a lot. I will use them again. Their price was better than the guy that I have used for years. I picked them because I thought the price was reasonable for what they do. They could do a new process that my regular guy couldn't do. They could borrow under my driveway. They did a very good job. Everything these days is too high. That always has a bearing. I had several estimates and I picked them because I thought for what they could do the price was in my price range and acceptable. All of this happened in the spring, so if there are any problems, I don't know about them yet. The first guys that came out had me wound up a little bit because they said something to to the effect that the other guys might not come out the next day. I only had one day to do it and they had to be here at a certain time or I wasn't going to be here. As it turned out, the guys came on time and everything was peachy. Most of them were good, but that one guy had me going. The first day they excavated. There were two guys there the first day and two guys the next day. It took two day because of all they were doing. They left the area as clean as could be because they had to leave a big mountain of dirt there for it to settle back down into a huge over 6' hole that they had to dig in the driveway and sidewalk. They did a good job for however they could finish it up. I think they did a good job and professional, except for the one guy's comment on the first day. It was just his choice of words that freaked me out because this was a big deal for me. They seemed very knowledgeable and they were able to answer any questions. The second day the guy did his job quietly and I hopefully they did a good job. One doesn't know yet. They were reasonably priced for the service.
    - Donna H.
  • A
    Will and his son were very pleasant and professional. Will offered a fair estimate and completed the work promptly. The next day one of the old fittings on the water line split, creating a serious problem. Even though it was an existing fitting and not part of Will's installation, he responded quickly and replaced it with copper. Very much appreciated. The same day I found the water spraying on the water heater made the pilot light go out; the control valve was wet and the pilot would not light. I called Will and he helped me with removing the control valve and suggested drying it out; I was asking him these questions after 10 pm and he was very patient and helpful. After drying out the control valve, I could get the pilot to light the next morning. Will was offering to go to a plumbing supply store and get a new control valve and help me install it. Even though all the problems due to a split fitting were not Will's fault, he was outstanding in helping get every issue fixed. I felt very comfortable contacting Will for advice, and felt he went way above what was necessary to help me.. Will is great and I would definitely contact him again for future plumbing needs.
    - Mark W.
  • A
    Called R&S on Sunday afternoon and they came out that evening at no extra charge. the technician (Jimmy) had been here a few years before and remembered how the drain was set up. His approach to cabling the line was very thorough. He even went back over a couple of areas to make sure all the obstructions were removed. He explained causes of backups. Very friendly, polite, and professional.
    - Scott F.
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Plumbers in Plainfield

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