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Cell Phone Service reviews in Plainfield

  • B
    I went to the store because I had cracked my screen and had been told over the phone that I needed to have a sprint store fill a warranty claim.  I live about 25 minutes from this store, so I was a bit disappointed when I first arrived and was told that they werent' able to help me.  They said I had to call in to the warranty company to get my phone replaced, which didn't make me very happy as I needed a new phone fairly quickly.
     I asked to speak to someone anyway, to see if there was a way to get me in a different phone as I had my eye on one in particular.  After talking to a very nice, helpful gentleman he informed me that I could not only save $30 a month, but I could get the new phone I wanted as well as a free tablet!  He was very kind and patient, dealing with my constantly changing mind (did I want the black phone, or the white one, and did I want this case or that one?)  
    At the end of the day, I ended up getting everything I wanted, and more!  My only complaint would be that he didn't try to talk me into getting a better device of the same price as one thing I got.  (I wanted the Samsung Gear Fit watch, not realizing that the Gear 2 Neo was the exact same price with quite a bit more bells and whistles.)  I will be going back tomorrow to switch it out, though!
    - brettney F.
  • C
    He said our Boss sound system was working against their system. He said their box was faulty and put in a new box. We later got a bill for $50. After a few phone calls, we were able to get the price removed. I feel that the repair man did not fully know what he was doing. Since then, we have changed providers to use cheaper service.
    - Shelia T.
  • F
    The people at the Plainfield, IN store are very rude. I went in there on 10/28. My daughter and I already have phone through them. I was going to purchase another phone and add another line. Every time I go into the store I can't get anyone to wait on me. They are too busy talking about other things and they don't care about their customers. They have another store across from the Meijer and they are pleasant. I called Sprint to complain. I talked to a man named Gabriel at the customer service office. He said he would call the store and to see what is going on. At first they wouldn't answer the phone for him, but eventually he got through. They reps that work there said that they don't have a manager. He asked me who was running the store; how would I know? He should know that. Gabriel said he would get back to me after he calls the store the next day. He even called me later that night to express his apology and let me know that I matter to them. He said he would get back to me, but he never has. The store reps are rude and the customer service doesn't get back to you. It seems very unprofessional to me. I'm just very disappointed with the service.
    - LORI L.
  • B
    They were knowledgeable about things but they could only perform half the service. There was a delay during the service.
    - Karen C.
  • A
    They were professional in all ways. We are very happy with their work.
    - David S.
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Cell Phone Companies in Plainfield

Companies below are listed in alphabetical order.

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  • Sprint

    2663 E Main St
    Plainfield, IN
  • Sprint

    10745 E Washington St Unit C
    Indianapolis, IN
  • Sprint

    5945 Crawfordsville Rd D
    Indianapolis, IN