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Landscaping reviews in Owensville

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  • Initially we were very pleased with Schroeder's.
    John, the owner, came to our home to look at what we had and provided recommendations as to what we could do with the koi pond (which was broken when we purchased the home). He explained everything and answered questions thoroughly.  His crew came out and built an aesthetically pleasing water feature.
    I wish our experience with Schroeder's ended there.  In the spring of 2012, we wanted to put the pump back for the season, we had a hard time finding where it went.  This was our fault and resulted in many of the stones being moved.  We tried to put everything in place, but it was apparent that we did not have the touch of the crew from Schroeder's.
    That is when the experience turned bad.  I called and left messages for John on several occasions and never heard from him.  One day we decided to go to his business and speak with him.  He was not there and we left a message for him with his son.  Although we never heard from him, we got a call from the office several days later and arranged for them to "fix" the stone placement. 
    The person they sent out did not have the skill of his crew.  It looked awful.  I called them back to get them to return.  It was a while before we heard from them.  During this time I learned of another company, contacted them and had them come out to do the job.  The bottom line is we learned that Schroeder's did not build the water feature with sustainability in mind.
    It is unfortunate that I have to right this review.  Schroeder's may appear to be a good company on the front end of a job; however, they fail miserably when it comes to follow-up customer service.

    - Craig A.
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Landscaping Companies in Owensville

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