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Home Health Care reviews in North Salem

  • C
    The ramp was put in in a timely manner. The stairs and railing were done fine. In July they started on the bathrooms. I had everything picked out in a timely manner. We used Ferguson plumbing supplies, Affordable cabinets for tile and vanities. The problems we had were from all these companies. I will attempt to list some of the problems. 1. When they started work in early July the sub contractors would come about 10:00 and leave by 3:00 and several days they would not come at all. Consequently it was December 21 st before it was completed. Some of the delays were due to Ferguson plumbing and Affordable not sending materials on time or sending broken or reordering items that were ordered wrong. 2. Affordable cabinets did not measure correctly and sent a shorter vanity so that had to be reordered in a larger size. Then they sent the wrong vanity top for the guest bath. They actually sent the wrong top the second time, but it was my second choice. So we didn't reorder that. 3. We never did see any good floor plans for example it would have been nice to have computer generated pictures or detailed floor plans. All we ever saw were sketches. 4 Ferguson plumbing was a major cause for delay. They could not get the right hardware for the stoppers and water controls. I had brushed nickel in the master bath and polished chrome in the guest bath. They miss ordered the stopper in the guest bath at least 3 times. The sink in the guest bath was broken and had to be reordered. 5. Home safe homes ordered oak doors for the bathrooms and bedroom. We had poplar doors throughout the rest of the house. We asked those to be changed to poplar. They never did ask our preference. Then they did a very poor job of staining the doors. They were rough. Also they stained over a sticker and didn't stain all edges. 6. The paint job in both bathrooms was not good. They only gave it one coat and didn't give parts any paint. 7. The biggest thing was not paying attention to detail. The main reason we did the remodel was to make it accessible for a wheelchair. Doors and the master bath had to be made larger. There was a door into the bedroom that was too small to be used with a wheelchair. It involved making the door wider and hence they had to change a closet. They tried to get by without going into the closet. My husband's wheelchair would not go through. All the remodel would have been in vain. They made the door bigger and redid the closet when we insisted that it be done. Again floor plans would have been helpful. 8. I was constantly making lists of little things that had to be done. It seemed it took forever to get the little things taken care of. 9. When we thought all was done the shower seat had water leaking into it from the outside in. They made everything right in the end.
    - Carol T.
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Home Health Care Providers in North Salem

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