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Auto Body Repair reviews in New Albany

  • A
    Highlander Collision Center
    I had a person run into me and dented the bumper. Their insurance paid reluctantly. I went to Highlander Collision because of the previous reviews on Angie's List and was not disappointed. Received an estimate on the spot and they ordered the part. They took care of wrangling with the insurance company to get the OEM part I wanted replaced on the truck. When they received the part they called to let me know it was in and I could schedule the repair at my convenience. I called and brought my truck in the next day. The work was completed on time and perfect as well.
    Could not have asked for more efficient, courteous, and comfortable people to deal with. They made a potentially long drawn out process very smooth and the work was wonderful. The dents and the replaced part were just like the day they rolled off the lot. I would have no problem recommending Highlander to anyone I meet in the future.
    - Donna B.
  • A
    ORI'S AUTOMOTIVE SVC CTR
    It was quick and they were very friendly. Not sure how taking a rock out cost $95 but I would still go back because that's where my car has always gone. Everyone there is very knowledgable and they call you as soon as it's finished.
    - Meghan K.
  • B
    Coyle Chevrolet
    They were able to get us in fairly quickly, and they negotiated with our extended warranty provider to get as much of the repairs reimbursed as possible. There was a slight delay in getting the car back, but that was due to parts availability. They we're good about driving us home, and picking us up when we brought the car in and again when the car was finished.
    - Aymie M.
  • A
    FLOYDS KNOBS AUTO
    The body shop was professional.  The price was slightly higher than another estimate, but it felt like a more professional place.  The car was not completed as quickly as they stated, but they had it promptly the next day.  The work was flawless.  You can't even tell it was damaged.
    - Jeanne W.
  • C
    KAHLS BODY AUTO AND REPAIR
    After someone backed into my bumper, we decided to keep the insurance companies out of it and settle the repairs on our own. When I went to Kahl's to get an estimate, the owner really talked down to me. He told me he wouldn't repair the bumper, but insisted that it should be replaced. I had other estimates from other body shops that WOULD repair it. In fact, I had it repaired with no issues. He told me that we were working out the costs incorrectly and that I should be paying for part of it since I already had a some wear on the bumper. None of that was really his business - it was between me and the person who backed into me. Maybe it was just my perception, but I feel like he was trying to take advantage of the fact that I am a woman. His estimate came in at twice the cost of other locations. It took a really long time to get the estimate done, as I stood by my car for quite a while before anyone approached me.
    - Jeanne W.
  • F
    Gray & Wells Collision Center
    My overall experience was not a positive one. My car required replacement of a front bumper and one front headlight. I took the car in for an estimate, after having already gotten 3 others, and although Gray and Wells fell in the middle, I chose them anyway. I agreed to the estimate provided, and scheduled a repair date the day of my estimate. On, 2/11/2013 I dropped my vehicle off to Gand W. On 2/14/2013, I arrived at Gand W to pick my car up, and the price of my repairs went up approximately $600. I received no phone call to discuss or approve the repairs. No additional repairs were made to vehicle however numbers on the invoice were juggled around to include nearly 600 dollars more in repairs. I feel completely taken advantage of. I was dissatisfied with their customer service from both the estimator and the owner. This was a classic case of men taking advantage of women in dealing with car repairs. When I asked what additional repairs were made, I was handed the same estimate basically only to include bogus number juggling. I will never do business with Gray and Wells again.

    In regards to the repairs, my and quot;newand quot; bumper had several scratches, bubbled paint, in numerous places, and sloppy paint on my headlight. I pointed out the flaws and was told they would take care of it, however the bubbles remain, the buffing left spots looking dull and flawed, my car now makes a noise when I turn, and I'm not certain the bumper was replaced tightly and securely.
    - Brandi T.
  • A
    KAHLS BODY AUTO AND REPAIR
    The repair was beautiful. I have used Kahls' over the years and go back to them whenever I have to get some body work done on my vehicles. They are very pleasant and professional. But, better than that, the work is superb! The only drawback is that sometimes the car has to stay an extra day. But they always call and get the insurance to authorize another day on the rental car.
    - Brenda V.
  • A
    BIG O TIRES
    It was excellent. They did a good job and they got it done quickly. They fixed the problems. They were a very good price. The people I dealt with all seem to be very good, which is the reason I keep going back there.
    - Dennis M.
  • B
    Fern Valley Frame & Body Shop
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    - Michelle M.
  • A
    KAHLS BODY AUTO AND REPAIR
    Checked several, Kahl's was the best for my situation.
    - Gregory E.
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Auto Body Shops in New Albany

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