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Tire Buying And Repair reviews in Montgomery

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  • My husband and I needed tires for a truck that he drives back and forth to work. Big O was advertising a great sale on tires, so my husband went in and asked Jason at the desk about the buy two tires and get two free. Jason explained the tires were $88.00 a piece and he would have to buy two of them to get the savings. I figured they maybe were older tires or a brand that wasn't going to be making anymore, so he told them he was interested in this sale and left the truck. When we came to pick up the truck Friday evening Jason told my husband we owe them $320.00, needless to say my husband became upset and was questioning Jason, Ted comes into the area (which I guess is the manager) and explained rudely that to get the buy two tires and get two free, you have to pay Big O to check the brakes, front end alignment, ball joints,  etc.... because that is the fine print of the ad. My husband didn't have the ad, he was only going by what Jason quoted him.
    When Jason gave my husband the estimate a few hours earlier the amount was around $176.00 before tax, so I had budgeted $200.00 and couldn't go over that right then, so when they gave him the bill and he became upset my husband asked why didn't they explain that he had to have all this list checked because he also explained he does all the work himself, Ted stated my husband knew and, so he looked at Jason and asked did you tell me that? At this point they were both very rude.  I'll admit my husband was very upset and also said a few things in a louder tone that normal but this company lied and was trying cheat us.  If we were to buy all four tires it would have been $350.00, so 20.00 more.
     It is companies like this that makes people leave our community to look for honest companies outside our county.
    When they took the new tires off and put our old ones on, because we weren't expecting the $320.00 bill, they did such a poor job. I would have been ashamed at the way I was representing myself as a company that makes a living serving the public.  Manager standing by watching everything that is going on. Over the last ten years we have spent between $6000.00-8000.00 on tires in this store.  The good employees that used to work in the office are no longer there. I feel sorry for the people being taken advantage of and who is too scared to speak up.
    - Shauna K.
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Tire Shops in Montgomery

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