Find top-rated Service Providers

Find Top-Rated Mishawaka Dog Groomers

There are 8 top-rated dog groomers in your area and 30 to avoid.

After 20 years, it's now free to join.

  • More than 10 Million Verified Reviews
  • Nationwide Coverage
  • Trusted Ratings
Join Angie's List Now To see all 8 highly rated companies in Mishawaka

Explore Our Solution Center for Helpful Pet Groomer Articles

Go to the article: 

Mobile Pet Grooming: Pros and Cons

.
a mobile pet groomer
Go to the article: 

How Much Does Dog Grooming Cost?

.
dogs getting groomed
Go to the article: 

Like to Pamper Your Pet? Check Out These Spa Services

.

Dog Grooming reviews in Mishawaka

  • F
    LINDAS CAMP K9
    It is with a very heavy heart that I write about our painful experience at Linda's Camp K-9. Our Newfoundland dog, Lena, had gaping bloody, pus-filled sores all over her face (up to her eye), on her chin, on her neck, and on her chest, when we picked her up after a week of boarding. Veterinarians explained that this painful skin condition-- moist dermatitis-- is caused when a heavy coated dog is left wet for too long a time. Employees of Linda's Camp K-9 admitted that Lena was left wet overnight that week, and photos posted on their Facebook page showed pictures of Lena in filthy pool water. Lena now has scars on her face, chin, neck, and chest as a result of their negligence. But it is not the fact that this avoidable injury occurred that has caused me to write this review; rather, it is the callous and unprofessional way we were treated by the owner, Linda Candler, that makes me believe it is in the best interest of the community to share our experience so others will be forewarned.

    Lena's Injury at Linda's Camp K-9

    My boyfriend and I boarded our two dogs, Lena and Teddy, from June 14 -20, 2014. Before this incident, we had been loyal customers for over a year. We had spent well over a thousand dollars at Linda's Camp K-9, which makes the fact that we were treated in such an appallingly unprofessional manner by the owner, Linda Candler, even more perplexing and heartbreaking.
    On June 14 we dropped off Lena and Teddy for a week-long stay while we were on vacation out-of-state. During that time, we were told, Lena spent every day in the pools and there were photos posted on the Camp K-9 Facebook page of her in the pool. I called every day to check on Teddy and Lena. We picked them up on June 20. Lena was given a bath that day before pickup. We believe that the groomer suspected something was wrong--she told my boyfriend that she had trouble and quot;washing the drool offand quot; of Lena after giving her a bath. (Everyone with a dog knows that drool easily comes off with shampoo and a rinse.) But if they did notice anything amiss, they didn't tell us explicitly. By Friday night, Lena was lethargic and refusing to eat. On Saturday night, we discovered what felt like scars on her face and neck, and her fur around this area was foul-smelling and matted with pus. It was clear that Lena was in serious pain. We immediately took her to the emergency vet and were told she had moist dermatitis.

    The emergency technicians took Lena to the back, sedated her, and shaved down the fur on her chin, face, neck, and chest, revealing open, bleeding wounds and infected tissue. We took her to our normal vet the following Monday, where more sores were discovered, necessitating more shaving. The vet confirmed the diagnosis of acute moist dermatitis, for which we were given antibiotics, a steroid, and painkillers. The vet told us that the combination of heat and moisture under Lena's chin would provide an ideal environment for bacterial growth if she were not adequately dried off. Although Lena spent the first years of her life in Florida swimming in pools regularly and, like all newfies, drools a lot, this was her first case of this painful condition. She is up-to-date on her flea medication, has no known allergies, and we groom her regularly.

    The Response from Linda's Camp K-9

    I called Linda's Camp K-9 that day to tell them what happened, and we were told that employees could not totally dry off all of the dogs after they used the pool. We were told to send the vet bills to Linda's Camp K-9 and the owner would consider payment. When we asked our veterinarian's office to fax over the records, they said they would. However, when we called Linda's Camp K-9 to check to see if they had received the faxes, they claimed they hadn't. Finally, we had to drive over and drop the bills off in person since the faxed records were mysteriously never received.

    From this point on, we were told to deal exclusively with another employee named Tammy who apparently does customer service. It took us a while to get in touch with her, but my boyfriend and I finally managed to get her on the phone on Friday, July 11, after weeks of trying to talk to her. At first, the owner, Linda Candler, picked up the phone and hung up on me after I identified myself-- twice! Then, every time I called back, she refused to answer the phone. Only when we used a different phone number did they finally answer our call, although they then put us on hold for at least twenty minutes before speaking with us.

    At that point, I asked my boyfriend to take over the call after the long time we were on hold. He again explained what had happened to our dog and told Tammy that it should be standard operating procedure to thoroughly dry off heavy coated dogs in the summer after they have used the pool; she agreed. In other words, she admitted that a practice that should have been in place and that could have prevented the harm was not in place. My boyfriend reminded her that we had spent literally thousands of dollars over the years at Camp K-9 and that the last thing we wanted to deal with after having just arrived home from our vacation was the stress and expense of a painful medical problem. After about twenty minutes, during which the employee offered no justification for not paying the vet bills beyond saying (1) that the harm was not intentional and (2) that she did not think it amounted to neglect, the employee told me that the owner would not pay the bills. And that, apparently, was that. We never actually spoke to the owner (aside from me being hung up on) and were never told why she wasn't going to pay. We have since been told that Linda's Camp K-9 cares for way too many dogs than the few employees can handle, and we have doubts that they are dried off at all after using the pool facility.
    Overall, we were just flabbergasted by the indifferent and callous treatment we received after having spent so much money there. Not only did the owner not pay our bill or offer to reimburse the cost of boarding; she refused to explain why she didn't, or even give us the basic courtesy of speaking to us.

    What is even more appalling is that after we left reviews on other sites about our experience, Linda Candler publicly posted on Facebook about us. Even though she refused to ever speak to us over the phone (apart from hanging up on me), she commented on Facebook that our story is a and quot;complete lieand quot; and that this is a and quot;classic caseand quot; of pet owners trying not to pay. Again, I must emphasize that prior to this incident, we had been loyal customers for a very long time without making a single complaint. This is not only rude and unprofessional, but defamatory.

    The Bottom Line

    The way we were treated by owner Linda Candler, and the pain and suffering our dog went through, has been a heartbreaking experience for us. Even though Linda's Camp K-9 employees admitted that Lena was left wet overnight, resulting in her contacting moist dermatitis-- gaping bloody, pus-filled sores all over her upper body-- and even though we spent $400 in vet bills as a result, we never received so much as an apology from Linda Candler, much less a refund for the boarding or an offer to pay us back for the vet bills.

    I am sharing our story in the hope that no one else will have to go through what we have gone through. Our precious dog Lena has been left scarred as a result of their negligence, and my boyfriend and I have been left saddened and shocked by our treatment at the hands of this business owner.
    - Kelly H.
  • A
    A Cut Above Pet Grooming
    We love Amy!!!! She is honestly the best we have ever taken our puppy to! and our dog loves her back! We've been using her for a couple years now or more! We have used pet smart and several other places and never had the best experience! Please consider taking your furry friends to Amy, you won't be disappointed :)
    - Anthony K.
  • A
    Pawpular Trends
    My dogs go in every six weeks to get groomed. One of my dogs died in May, they wouldn't let me off work where I was working at the time, so the groomer actually went and looked at the x-rays for me and saw that he had cancer and helped me bring him - and she got him to the emergency room after hours. So she's the kind of person that goes way and beyond the call of duty. And she took care of my dogs this past weekend. She charges me $30 per dog. She clips their nails, she brushes their teeth, she grooms them, and she bathes them.
    - Patricia K.
  • C
    Paw-pular Trends Pet Salon
    When I arrived for the first appointment, the name on the building was not Grand Paws Pet Spa, so it took a bit of driving around to insure that I was at the correct address. Walking in the door, I immediately had my doubts.  The placed looked some what "fly-by-night". Not very professional. The woman (owner) that greeted me at the door, then proceeded to give me the "s***" about redeeming my Groupon.  There had been an issue between her and her ex-husband and the Groupons were no longer valid.  This would have been nice to know before my arrival. BUT...she was going to "give" me 1/2 off discount for coming in. ( I later received a full refund from Groupon)  I felt a little awkward, but having my own issues with an ex, I wanted to give her a chance. When I turned to leave, my dog completely "freaked" out, which made me question everything.  But... when I returned to retrieve him, he was fine.  He was clean, nails were trimmed, but he was not fully dried, which I didn't appreciate since it was freezing and blowing out.
    I have since seen a new Groupon with this company, so they must have worked things out.
    - Dannell D.
  • A
    Paw-pular Trends Pet Salon
    Great   But this is now called   PAWPULAR  TRENDS  NAME HAS CHANGED 
    Same location


    Owner Julie Michaels and Her Daughter Katelyn 


    I have been going to her for over 2 years   Never been disappointed 


    She helped me when my Dog Ralph was dying  I had to work and she went to the vet's and looked at the Xrays for me and Then took him to the Emergency Clinic after    I don't know of any other groomer that would take a big chunk out of there day to do this   I will never forget this 
    - Patricia K.
  • A
    LINDAS CAMP K9
    unknown
    - Peggy G.
  • A
    Small Stuff Grooming
    unknown
    - Kay H.
  • A
    Donna's Dog Grooming LLC
    unknown
    - Gregory B.
  • A
    A Cut Above Pet Grooming
    unknown
    - Linda J.
  • A
    Paw-pular Trends Pet Salon
    They did a great job.
    - abby b.
Join Angie's List to view provider's name.

Dog Groomers in Mishawaka

Companies below are listed in alphabetical order.

To view top rated service providers along with reviews & ratings, JOIN ANGIE'S LIST NOW!