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Vacuum Cleaner reviews in Lawrenceburg

Real People ~ Real Reviews ~ Real Results

  • I would like to nominate this company to the Pages of Happiness. I cannot say enough about Steve Cain and his employee Bill. They epitomize customer service. I came to the shop after I was treated very rudely by an employee at Kirkwood Sweeper Shop on Glenway. Their employee told me my vacuum was and quot;a piece of garbage and not worth repairingand quot;. After that encounter, I called Dyson and asked for the names of authorized service providers in Cincinnati. The All Vacuum Center was one of them.
    When I went into Steve's shop I was greeted by the shop dog who wagged her tail and set the tone for the rest of the encounter. Steve and Bill listened to my experience with Kirkwood's and apologized for the way I was treated. They got on the floor with my vacuum and in 2 minutes diagnosed the problem. I asked if anything else should be replaced on my 7 yr old vacuum. Bill explained that for $139 he would take apart the vacuum, check and clean everything and replace any worn out parts.
    Less than 24 hours later they called to say my vacuum was ready. When I walked into the shop I almost didn't recognize it- it was so shiny and clean it looked brand new! It even smelled great. They carried my vacuum out to the car and 2 days later sent me a thank you note!
    The vacuum moves like it's been turbo charged! Seriously, I hardly need to push it. It's always done a great job of picking up animal hair and dirt, but the new parts have really increased it's suction. I couldn't be happier with my experience. These gentlemen are true professionals.
    - DAVID & KAREN M.
  • Went to the Kirkwood Sweeper Shop on Glenway Ave to have my Dyson Animal Ball sweeper repair. The reviews on Angie's List looked pretty good and they were close. The woman who was working in the shop was unbelievably horrible. I had to stand in the empty store and yell for someone to come out and help me. When she appeared she didn't apologize, say hello...just started at me. First red flag. I should have just turned around and left. I explained my problem. She rudely announced it would be $90 to look at my vacuum. Then she said it was probably a switch that needed to be replaced. She then went on to say that a 7 yr old Dyson was a piece of garbage and she would never buy that vacuum. She said it would probably be around $200 to fix it (pulled that out of thin air) but that she would never buy that vacuum because it did a terrible job. I told her that in 7 years I'd never before had a problem with it and it always did a wonderful job. She looked at me like I was crazy. I asked if they fixed many Dysons and she said no. At that point I said I would go elsewhere.
    I don't know how Kirkwood's stays in business with employees like this person. Bottom line..if you have a Dyson stay away from Kirkwood's.
    - DAVID & KAREN M.
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Vacuum Cleaner Services in Lawrenceburg

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