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a brick chimney on the side of a blue house with two windows

Masonry reviews in Lawrenceburg

  • A
    Hearthside Chimney & Masonry
    The visit couldn't have gone any better.

    I had recently contacted a competitor of Hearthside to clean and review the chimney. The day they were set to arrive, they gave me a 2 hr window, and no calls when they were arriving. As soon as this company finally arrived and walked in I knew I was in a sales pitch. They tried to pressure me into buying $10,000 worth of fixes on the spot by using scare tactics. The company walked in with no protection against falling ash and left within 30 min after they realized I wasn't in a position to spend$10,000.

    I then contacted Hearthside for a second opinion. First I was called the day before to confirm appointment, and also contacted when he was on his way to let me know he would be arriving in 20-30 minutes. The person showed up and informed me he would be looking at the roof first as it was getting dark. He spent more time on the roof than the original company did the entire trip. When he came down he explained in great detail the issues and fixes associated. I first realized this was going to be a much better experience when he made sure to put on booties to protect my house from dirt. He also carried a blanket in with him to protect any surrounding floors or furniture. He then proceeded to go into detail what he saw on the inside of the chimney from inside the house. He spent 2 hours explaining what I had, what needed to be done, the history behind some of the design techniques used and the next steps forward. He did not want to give me costs on the spot as he wanted to make sure I wasn't pressured and had time to digest everything he was telling me.

    The cost for hearthside was more expensive but its the old saying "you get what you pay for". It was nice to have someone so passionate about chimneys that I felt like the extra cash was WELL worth it.

    I would recommend this company to all my friends and family.
    - Shaun M.
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Masonry Contractors in Lawrenceburg

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