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Chimney Sweeping reviews in Lawrenceburg

  • A
    The visit couldn't have gone any better.

    I had recently contacted a competitor of Hearthside to clean and review the chimney. The day they were set to arrive, they gave me a 2 hr window, and no calls when they were arriving. As soon as this company finally arrived and walked in I knew I was in a sales pitch. They tried to pressure me into buying $10,000 worth of fixes on the spot by using scare tactics. The company walked in with no protection against falling ash and left within 30 min after they realized I wasn't in a position to spend$10,000.

    I then contacted Hearthside for a second opinion. First I was called the day before to confirm appointment, and also contacted when he was on his way to let me know he would be arriving in 20-30 minutes. The person showed up and informed me he would be looking at the roof first as it was getting dark. He spent more time on the roof than the original company did the entire trip. When he came down he explained in great detail the issues and fixes associated. I first realized this was going to be a much better experience when he made sure to put on booties to protect my house from dirt. He also carried a blanket in with him to protect any surrounding floors or furniture. He then proceeded to go into detail what he saw on the inside of the chimney from inside the house. He spent 2 hours explaining what I had, what needed to be done, the history behind some of the design techniques used and the next steps forward. He did not want to give me costs on the spot as he wanted to make sure I wasn't pressured and had time to digest everything he was telling me.

    The cost for hearthside was more expensive but its the old saying "you get what you pay for". It was nice to have someone so passionate about chimneys that I felt like the extra cash was WELL worth it.

    I would recommend this company to all my friends and family.
    - Shaun M.
  • A
    It was very professional.  The service man arrived on time,  Did a good job, didn't suggest any unnecessary charges.  He was clean and neat  and cleaned up afterwards.  He gave us advice about the types of wood to burn. We felt great about the service!
    - Ruth Ann H.
  • A
    We had purchased a big deal for the service, and it was wonderful. The guy showed up right on time, he was very pleasant, he did a good job, and he left. It was a good experience. He put a cover on my chimney, and so I paid extra for that. I told them that I could do it only on a Friday or Saturday, and they they were very acommodating.
    - Laura T.
  • A
    I was very impressed with everyone at American Chimney that I dealt with.  They were very professional, polite and did a good job.  I will definitely be using them in the future and recommend them to others.
    - MELVIN B.
  • A
    They were always on time, they were clean and they cleaned up after themselves. They were knowledgeable and very courteous. They were respectful around my possessions. They made sure everything was covered and that nothing would get dirty.
    - KATHRYN W.
  • A
    He came on time and cleaned the chimney, giving me tips along the way about chimney care. He answered all of my questions and after he inspected the chimney from the roof, he let me know that my gutters were getting clogged! He also told me that my chimney was in very good condition, which made me happy, because I had never had it cleaned over the 8 years of the life of the house. I promise I will do better! I will DEFINITELY hire them again.
    - Tracie B.
  • F
    I initially called on 6/16/06 to set up an appointment. The representative who answered the phone said someone could come to my home on Monday, 6/19/06. I set the appointment time for 5pm. I left work an hour early to get home on time and was concerned because it was raining. I did NOT receive a phone call to say they would not be out. I called THEM at 5:15pm to find out where they were, and the representative told me they put me down for the wrong day. It was inconvenient, but he lowered the price for my trouble and rescheduled for Friday, 6/23/06. I said I could not leave work again an hour early, but I would leave 30 minutes early and set the appointment for 5:30pm. On Friday, someone called me to ask if he could come early. I explained to him that no one would be home and it had to be 5:30. He said he would call if the weather got bad to tell me if he wouldn't make it. The weather held up and at my appointment time the sun was shining but NO ONE EVER SHOWED UP!
    - Tracie B.
  • A
    - Bernard B.
  • A
    is this required homework?
    - Preston R.
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Chimney Sweeps in Lawrenceburg

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