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Cell Phone Service reviews in Lawrenceburg

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  • Everything worked great for a little more than two weeks, but then it all went to heck.
    On 3/5, I went to use the phone to check on incoming bad weather and found the phone was deactivated.
    Over the next 8 days, I called Net10 customer support five times and talked to 10 different associates over three different levels.  I logged close to 5 hours of time on the calls.  Three times they said the phone would be working in 24 hours, and once they said 48.
    Customer support is off-shored.  The associates really don't know how to handle questions that are "off the script."  I'm somewhat technical, so I kept  asking for details about the issue with the phone.  The only thing they could really tell me was "there's an error on the account."  If they tell you that someone is going to work on the issue and it will be fixed in 24 or 48 hours, it's nothing more than a delay tactic.  Each time I called after the first, they went through the same exact procedure and repeatedly asked the same questions.  They were unable to tell me what had been done since the previous call.
    When the last 24-hour fix didn't happen, I demanded a refund.   It's been promised.  We'll see if they deliver.  I have my doubts.
    - Sandra M.
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Cell Phone Companies in Lawrenceburg

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