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Universal Windows Direct of Indianapolis

Founded 2002 • Angie's List since October 2015

A Rated | 48 Reviews

Service Categories

Description

We are an exterior home remodeling company that offers a wide range of products and services geared toward making your home more attractive, energy efficient, and secure. With Universal Windows Direct, you’ll get to choose from an extensive variety of products to select the ideal options for your home and budget....

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Verified Reviews

A few reviews for this pro…

A

RATED

04/22/2020

Easy ordering process. Install crew was even better. David Rouse and crew did a great job. They were very efficient, polite and knowledgeable

DESCRIPTION OF WORK
Windows for house

CATEGORY replacement windows

SERVICE PROVIDER RESPONSE

Thank you for your feedback! We are glad you to hear you had such a positive experience. Let us know if we can assist with any future projects! -UWD Customer Service
F

RATED

02/25/2020

The work has nor been performed yet. I have been traveling. I paid in full upfront. I received two harassing calls to get scheduled at that point I let Jake know (who does scheduling )and alerted him I’m traveling. His response was we can come tomorrow. I again said I’m out of the state and will return the following Tue and I’ll contact you when I return to get a schedule date. For the next 9 days...

DESCRIPTION OF WORK
Windows and sliding glass doors

CATEGORY replacement windows

SERVICE PROVIDER RESPONSE

Thank you for reaching out! We have shared this with our management team and will be in touch shortly. Thank you, UWD Customer Service
D

RATED

10/31/2019

Universal Windows Direct of Indianapolis is trying to make me pay for their error. On 08/06/2019 Jeff (sale representative) gave in home presentation and I ordered my windows. I did not know at the time that my double hung windows would only have half screens! Jeff never discussed the screen options with me or my fiancé. After my windows were installed, I noticed my double hung windows only had bo...

DESCRIPTION OF WORK
15 windows, sliding door

CATEGORY replacement windows

SERVICE PROVIDER RESPONSE

Thank you for your feedback. We will give this to management and have them reach out to you, Thank you UWD Customer Services.
F

RATED

10/18/2019

It never happened, they called after the deal was sealed with almost $3000 down and wanted another $1,000. I mentioned we signed a contract, he told me that they can back out at anytime but I have only 3 days to do so. This was discussed during the signing but he did not point out that it was one sided. They marketed me ( since Oct 2018) as I was unsure when I could get this done. Some tactics wer...

DESCRIPTION OF WORK
Installation of two windows and two sliding patio doors

CATEGORY replacement windows,doors

SERVICE PROVIDER RESPONSE

Thank you for you feedback, If you could please provide us with contact info to reach you or call in at 800-984-5846 and ask for the Customer Services department to talk about this that would be great. Thank you UWD Customer Services.
A

RATED

09/28/2019

The sales rep, Matt Cesear, was courteous and gave us a great deal on windows. Very satisfied with the visit. He was flexible, helped us with the best payment options, and honored our situation and various requests. The windows look to be quality for the price.

DESCRIPTION OF WORK
New Windows

CATEGORY replacement windows

SERVICE PROVIDER RESPONSE

Yay! We are thrilled to hear about your experience. Please let us know if we can assist with anything else. Thank you, UWD Customer Service

Services Offered

Look to Universal Windows Direct for replacement windows, vinyl siding, front doors, patio doors, and gutter protection!

Services Not Offered

Glass repair, window repair, door repair, interior doors

General Information
Free Estimates
Yes
Eco-Friendly Accreditations
Yes
Payment Options
Check, Visa, MasterCard, American Express, Discover, Financing Available
Emergency Service
No
Warranties
Yes