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HELP MY MAC INC

Founded 2003 • Angie's List since January 2006

A Rated | 12 Reviews

Service Categories

Description

APPLE AUTHORIZED SERVICE PROVIDER. REPAIRING ALL MAC/MACINTOSH DESKTOP OR LAPTOP COMPUTERS, IN OR OUT OF WARRANTY. Also selling good used Mac systems. Now, due to popular demand, we are also servicing Windows PC desktop and laptop computers....

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A

Mark-et al

29  REVIEWS
Mark-et al

27 years experience. To your door service or online remote repairs. No sub-contractors. Is your computer running slowly? Do you hate your windows 8? Are you paying for Norton or McAfee? Is your data backed up? Do you need your own email or web site? Do you need Lessons? Check us out mark@mark-etal.com or call us at (317) 446-9300

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Verified Reviews

A few reviews for this pro…

A

RATED

09/11/2012

I knew that I had a broken hard drive. I had already purchased a new one that I am comfortable installing my own. My main problem was that I couldn't get the screw of the old hard drive out and I had almost managed to strip it. I brought my computer in during my lunch break. I walked in, told him the issue and he got the screw out in 1 minute. He didn't try to convince me to let them do the rest o...

DESCRIPTION OF WORK
I knew that I had a broken hard drive. I had already purchased a new one that I am comfortable installing my own. My main problem was that I couldn't get the screw of the old hard drive out and I had almost managed to strip it. I brought my computer in during my lunch break. I walked in, told him the issue and he got the screw out in 1 minute. He didn't try to convince me to let them do the rest of the work or anything. He didn't charge for the his time at all. It was a very positive experience. If I have other issues, I will absolutely return.

CATEGORY computer repair

F

RATED

12/15/2011

Water was accidentally knocked over and spilled on my Mac. I took the computer to them in person. I was obviously upset and worried. I'm sure there was a huge frown on my face. Without explaining upfront that they only can save 20% or less of the MACs with water damage, they wanted me to leave it in the shop and pay to have them work on it for a week and let it dry out. Their rate is $70 per hour....

DESCRIPTION OF WORK
Took my MAC in for evaluation

CATEGORY computer repair

SERVICE PROVIDER RESPONSE

If you read no further than this first line, I simply ask that you review ALL of Help My Mac's other reviews. They are accurate and honest. Most disconcerting in this review are the inaccuracies. Since you are an employee of Angie's List, you, of all people, should understand the importance of accuracy. As I did explain, I charge $60 for a diagnostic, provide an estimate, and should you chose to h...
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RATED

12/08/2011

They did a really good job. The price was fair, and I was happy with the experience.

DESCRIPTION OF WORK
I had to have a new hard drive installed on my imac.

CATEGORY computer repair

SERVICE PROVIDER RESPONSE

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A

RATED

07/12/2011

Pretty well. Final delivery was delayed several times - likely due to circumstances out of his control. There was more damage to the unit (specifically the AirPort cable) than was apparent on the outside. It has functioned well since I got it back.

DESCRIPTION OF WORK
Repaired MacBook Pro hinge as well as replaced faulty AirPort card.

CATEGORY computer repair

A

RATED

06/03/2011

Excellent! True frustration is having equipment you cannot repair yourself. I was totally frustrated and he was calm. He's great!

DESCRIPTION OF WORK
My HP printer attached to my eMac was not responding. Mark ran some tests and realized the cable connecting the computer and the printer was bad. I asked him many questions about the computer and he answered them in a language I could understand. I was deeply grateful for the promptness of his service; he came before his store opened and I know that had to be hard. He knows what he is doing and I'm sure I'll have him back. I would highly recommend him.

CATEGORY computer repair

Services Offered

SERVICE & REPAIR: APPLE AUTHORIZED SERVICE PROVIDER. REPAIRING ALL MAC/MACINTOSH DESKTOP OR LAPTOP COMPUTERS, IN OR OUT OF WARRANTY. CONSULTING: REVIEW AND RECOMMEND SOFTWARE & HARDWARE UPGRADES. RECOMMEND A SYSTEM TAILORED TO YOUR PERSONAL AND/OR PROFESSIONAL NEEDS. HARDWARE & SOFTWARE UPGRADES: INSTALL ADDITIONAL MEMORY, ADD AND/OR UPGRADE HARD DRIVE, ADD & CONFIGURE PERIPHERALS SUCH AS DRIVES, SCANNERS PRINTERS ETC. SET UP/CONFIGURE SMALL LAN NETWORKS.

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Senior Discount
No
Emergency Service
No
Warranties
Yes