ANSWERING SVC BY PS EXECUTIVE

Angie's List since June 2010

F Rated | 1 Review

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F

RATED

09/05/2013

The revolving door of managers was a problem the first several years. Then, a woman was hired to manage the office that we were assured would take "wonderful care of us". Hardly. Things were fine until we questioned overbilling. And problems with mail. And unanswered phones during business hours.Then it became personal to them, and they became rude and unprofessional to myself, my staff, guests an...

DESCRIPTION OF WORK
Provider was hired in mid-2004 to serve as a virtual office for my business. Answering my dedicated phone, accepting mail and packages with notification for me and a small off-site staff, and 16 hours of office or conference time per month. They would answer phones, and transfer them to my cell if they were not busy with other calls. On a regular basis, we would receive calls from other clients, and the would receive ours. Very frequently we would receive other clients' mail and they would receive ours. On many occasions, our mail never did arrive, even if hand delivered. Our company name NEVER appeared on the building/office directory despite several verbal and written requests to comply by the contract which included this item.

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