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Basement & Foundation reviews in Hobart

  • D
    First of all, the crew that came out was fantastic. Just a really nice bunch of guys who worked hard. We knew the retaining wall needed repair also, but we had considered doing it ourselves until it collapsed in the middle of the job. It wouldn't have been a big deal if they had repaired it correctly. As you can see in the pictures, the retaining wall is lower than the ground level above it. When I realized this and complained, Jason Q. called me and told me that for an additional fee, they would make the wall higher. I was not pleased. After giving that conversation some thought, I emailed him this: "Hello again, After thinking about the conversation we just had, I just want to be clear. You said the wall was originally too low which is why it failed. So you made it higher even though it's STILL below ground level. So rather than discussing this height issue with me beforehand, you will only fix it if we pay more. You told me three times that it's higher than it was but that really shouldn't matter. It shouldn't need to be fixed, I thought we were already paying to have it fixed correctly. I'm sorry but that doesn't satisfy me and I hope you understand why." And here is his reply (which is not at all what he told me on the phone): "No the wall didn���t fail because it was to low it failed because it was not tied into the corner like it is now. When properly building walls you need to be able to tie the corners together or you will have the same problem with the wall wanting to lean, our guys built the new retaining wall as high as the garage wall so everything can be as one and which is 12��� higher than the original wall. To add additional block to the top which can be done just for cosmetics is not an issue. Without having the anywhere to tie this additional row into it would not be structural. And before you hung up on me I was willing to get this taken care of for your mom." I still can't believe he sent that to me. Verbatim, copied and pasted. To be clear, I was angry (as I had a right to be) and very short with him on the phone, but I did say thank you and goodbye. All that I wanted was another row of cinder block so that we could fill in the ground at the top of the wall. Wow. Just wow.
    - Cindy D.
  • A
    Jon came out last week to give us a quote for the mudjacking and also for a poured patio. They were about 2 weeks out for the mudjacking so we booked that. They had a cancellation and called Friday to come out today (Monday). They were a little late but nothing bothersome at all, maybe 45 minutes beyond what they said. But to be fair, I am not even sure they knew I would be here, and if I had not, the timing would not have mattered at all. The sidewalks look amazing. We had some significant slopes towards the foundation that are nice and level now and they also saved our wrought iron columns and got them re-embedded into the cement. The two guys that did the work were polite and they cleaned up everything nicely. They put up flagging so nobody will drive on the driveway but we can use the driveway again tomorrow. We hope to hire them to do our patio but we might have to wait a bit on that.
    - Jackie T.
  • B
    On the day of installation they arrived 30 minutes early which made us scramble a little. Over all it went well. We were told it would be a 2 day installation and it wound up being 3 days. There is a little issue with the sump pump currently and we have an appointment for a month out to come get it looked at/fixed. We were told if it is not covered in the lifetime warranty it will be an $80 service charge. I'm sorry you just did a $9,000 project less than a month ago and your sump pump is leaking water, pretty sure it will be free of charge!
    - Ali K.
  • B
    They knew what they were doing and they did a good job but it was very messy. There was a lot of dust all over the house. They are a very well known company. A lot of people get them. They are very professional and great workers. We have no water in our basement. I knew there was going to be dust because they had to use a jack hammer to break up the cement in the basement to get to where they needed to put in the drainage tiles but I had no idea there would be dust everywhere. I'm still cleaning the dust up. They were here right when they were supposed to be.
    - Paul Z.
  • A
    The entire job took the better part of a week. They brought in a large crew from South Bend (about an hour away) and went right to work. I was amazed at the amount of labor intensity required for the job, but the crew worked hard and swiftly. It did not interrupt my or my wife's work schedule and I felt comfortable leaving the house in their charge. The clean-up after the job was excellent. 1 day after the work was done, a major problem erupted. I called them (very angrily, I might add) to tell them that I had a constant rush of water flowing through the channel below the surface of the floor and had lost the use of my water. They sent a crew out immediately to fix the problem (a simple mistake with disastrous results) and amended it to my satisfaction. I haven't had the need to see them since. My basement, which had always been prone to flooding, has been dry for 25 years. I would highly recommend this service to anyone with a basement flooding problem.
    - William B.
  • D
    The staff seemed very good and knowledgeable.  I was anxious to use them. After they came out for the estimate, the owner called me and said that they would not be able to do the job for me. They were now busy for the entire year. I didn’t even get an estimate. I was disappointed.
    - Jerilyn H.
  • A
    I am very happy with them. I always call them when I have a problem. They are very good. I have used them since I moved into the south 20 years ago. They are really nice people and their price is reasonable. They do a very nice job and they clean up after themselves. They practically lived in my house when they were digging up the basement for a week. They were here on time and they left on time. They are also very professional. Their names were given to me by a friend who would use them and I have used them ever since. The only time that I have used somebody else was on a weekend when they were on vacation when I called and I wanted something done with the sink immediately because I was having people over and they did not get back to me until Monday because they were off for the holiday too, otherwise, they are the people that I call first.
    - Lael N.
  • A
    well they came & put plastic around all the things i had removed from close to wall, did there thing with the jack hammer, cleaned there mess as they went, installed every thing talked about, fixed floor where they worked & cleane up all mess made by them. outside they  did the same thing. picked up mess replanted all the plants/flowers they had to remove to do the work. walked around with foreman, inspected job & paid them. well pleased with the crew that did my basement. woulb be happy to recomend there work & workers
    - michael j. f.
  • A
    The rep, Ina, did a thorough inspection of my crawl space. After she finished, she told me that there was no need for any services and that everything was fine. She gave me some suggestions of different things I could do, but said that it wasn't needed. I couldn't believe that a company would actually come out and say that their services were not needed! She also went outside with me and showed me different do's and don'ts when it came to landscaping (in order to keep crawl space dry). She was so very informative about different things - I would not hesitate to recommend them to anyone and in the future, should I need work on the crawl space, this is the company I will do business with.
    - Leeann H.
  • A
    Quick and accurate. They worked the whole time and no dilly dallying around. They honored the quote and it was very competitive..I have had no problems with the work. Very detail oriented. Good at what they do. Job was completed in one day. They came very well prepared, no running back and forth. They worked until the job was done. They cleaned up after themselves. No mess was left behind.
    - Laura R.
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Foundation & Basement Contractors in Hobart

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