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Fence Company reviews in Hammond

  • A
    Fence Masters
    Smooth, right from the start. Stan their sales representative answered all my questions, made several stops at my house to go over additions I wanted to make to original plans. I was given enough lead time, of when install would take place. Guys came and took day and half. Very satisfied, everything went exactly how I was told it would. Investing so much into a project like this made it easier working with professionals like this. Definitely would recommend.
    - David A.
  • D
    Kraz Construction
    The man that came to give the estimate was pushy and rude. His estimate was fair, so I hired them to do the work anyway. In hindsight I wish that I would have thrown him out of our house. The gutters were installed without complaint. Job was done in a timely manner. They did a fine job on the gutters. After they installed the fence, we started to have problems with our electricity. We would lose power for several hours at a time. Nipsco came out to investigate and apparently one of our underground lines was damaged by the fence insulation. Nipsco made the necessary repairs with no cost to us, but it was a huge inconvenience. They had large machinery on the side of our house, digging several holes. The ground was tore up for months, and was sodded in the spring. I'm sure Nipsco and Kraz hatched out the expense. I wish that I would have never put up that fence, and will probably never hire Kraz to do work for us again.
    - Andrew B.
  • A
    This is the second time I have hired Acorn for a fence project in Northwest Indiana. For this house, I went with cedar fencing. Jake and his crew installed a six-foot-high cedar fence around the backyard. There are also three gates -- one on each side of the house and one in the center of the back fence. From the outside, the fence looks like a wall -- the cedar panels are directly adjacent on the same rail, instead of being offset on opposite sides (i.e., shadowbox-style). It has a really nice appearance and works well for privacy. We are very close to the neighbors on one side and my dogs can be obnoxious with barking if they see something. However, because of the fence construction, they cannot see out. The gates also blend in seamlessly. We had to endure a lot of weather-related delays. The ground was just too frozen for them to work, which of course Acorn has no control over and which we knew going in. We did change the layout slightly so that we could keep a tree, which ended up being a good decision. There were a few large bushes that had to be dug out, but I hired landscapers to do that separately. Jake and Acorn are a pleasure to deal with (very responsive) and of course they have a lot of experience in Northwest Indiana, so they can navigate the permit and inspection process with no difficulties. Once again, Acorn came through for me. I love my fence!!!
    - Julie O.
  • A
    I was pleased with Acorn every step of the way, from my first inquiry for an estimate over a year ago until the work was completed including clean-up.  Lou was very responsive, friendly and helpful.  He honored the estimate that they gave us over a year ago.  Everything was easy, the quality of the work was exceptional, and the price was very reasonable compared to the other two estimates I received.  I whole-heartedly recommend and will be using Acorn if future needs arise.
    - Craig T.
  • A
    Ballard Tree Service
    Ballards Tree Service was quick to respond, came out the next day to discuss what I wanted done. They gave me an estimate and came out the following day to do the work. Jim was professional and courteous. They took down a tree that was hanging over our power lines and roof and fence. There was a lot to work around. They did a GREAT job and cleaned up the mess.
    I will be calling them again and I WILL BE RECOMMEDING THEM!
    - Dwayne F.
  • A
    Reeves Exterior Services
    Al Reeves Jr. knows a lot about fencing, having been in the business for years. He is very busy, but was on top of everything.
    Reeves wasn't the cheapest of the estimates I obtained, but they have been an established business for over thirty years and have proved reliable. Serafin and John were the installers. There was no wasted time or effort. They worked efficiently and effectively. There were a few bumps that occurred, but they were immediately addressed by Serafin. He was able to see the problems and come up with even better solutions. They finished the fence in two days; perfect, because my 'granddogs' were coming to stay with me the next day.
    Maria at the office is very pleasant to talk with, but not as good with following through. More than once she said she would do something within minutes after speaking with me. It would be days or even a week or more before I had an answer or would have to call back.
    The installation was finished on June 14. It is beautiful. I paid the remained of the bill the next week and asked for a copy of the warranty. After several emails and phone calls, I finally received it on July 27.
    My ratings would have been higher across the board if the customer service had been more timely.
    - BJ G.
  • C
    Northwest Cedar Products
    The salesman, Jake, came out to give us a price. We already had one very complete estimate from (what I found out) was one of their largest competitors and an estranged family member. Jake said he would match anything in that estimate and would throw in a couple other things that were mentioned for free, so it seemed like a good idea at the time to go with Northwest. I should also mention that he didn't take any measurements himself, but went off the estimate that the other company gave us.
    On the day of installation (July 2), the crew didn't show up at the time I was told and I waited about 45 minutes before calling the office. I was then told the crew was running late because they had to go to another job to fix something and they'd be there around noon, 2 hrs. after the time they should've come. (Had I known that, I would've run my errand earlier.) They did show up at noon, and I had wanted to be home for the whole install--especially the posts--but unfortunately, I had to run that errand for about an hour and a half. I came back to find all the posts up and already sunk into concrete. At that point, I saw that two posts in a very visible corner were only 18" apart while all the others were the normal 6' apart. When I asked why, the crew members (who didn't speak English) couldn't really explain. One was able to kind of show me that they had to do that because of a sewer cover on the fence line. My response was why couldn't they have done the two close together in the other corner, which was less conspicuous behind our shed. At the time, I didn't get an answer. I also noticed that a section of the fence was going uphill, and one going down hill. When I tried to explain that was unacceptable, since we don't have any hills in our yard, the workers didn't quite understand.
    Later, I got a call from Jake saying that he was coming out to bring a tool that the guys had forgotten. When he got there I showed him the double post thing in the corner and he tried making up excuses on why they had to do it that way. One of them was because of the position of the gate. I told him that the position of the back gate wasn't set in stone and, had I known there was an obstacle issue, would've been fine with wherever it went. I could tell that the issue really was that they hadn't thought out the layout and just started putting up the posts.
    I also told him the section that was going up/down hill was unacceptable, and he was able to explain to the workers that it needed to change. If Jake hadn't have come out, this issue would have become a big problem because the concrete would've been hardened and they would not have been able to get the fence straight.
    At this point, Jake mentioned that "Oh, by the way. Your post caps are backordered so we won't be able to install those today." I was a bit stunned and asked why no one told me that. He said they just found out they were being held in customs due to some seeds found in the container. They didn't know how long it could be, but he did mention it probably could be up to two months. Two months to wait with no caps on the tops of the posts?! When I expressed frustration with that, he said they could come back and put on some temporary caps. I'm not sure why they didn't just bring them anyway. I asked if he could find out more information about the permanent caps, as he didn't seem all that sure about what was going on. He left and said he'd let me know. (I should mention here that they were not going to charge us the $200 for the caps until the permanent ones were installed.)
    The crew finished the install at around 5:30, and I could tell they were in a hurry to leave. I tried to give a good look at the fence at that time, but also was in a hurry because I had to take my son somewhere. My husband wasn't home from work yet, so there was no one to really give a good once-over. When I returned, and my husband was home, we both looked it over. Our side gate, which would be the main entrance into the yard, was crooked at the top. The top was cut to about a 20° angle, instead of being level. We also noticed that the corner where the gate attached was not done with the mortis and tenon procedure we had asked for. (All the other joins were done this way.) This gate was only nailed in with 1 nail at each of the 3 joins. It was very flimsy. (This was the last thing the crew did before leaving, so I think it was done in a hurry.)
    That night I sent an email to N.W. explaining these issues. Originally, I had told Jake that we might wait for the post caps if he knew they'd be coming soon. But now, we didn't want to wait until the caps came in to have this gate fixed because it was held together in such a flimsy way and probably wouldn't hold up to kids running in and out. And it was visibly crooked at the top.
    Adam from Northwest called the next day to say he'd come out to fix the gate. I asked if he knew anything more about the caps and he didn't, so I told him to also bring the temporary caps. A few days later, Adam came. He looked at the crooked gate and tried to tell me why they had done it that way. The sidewalk sloped slightly downward away from the house, so the bottom of the gate was matching that slope and obviously, the top did the same. I said that doesn't mean that the top can't be cut differently to make it visually straight. It was a 6' fence, so no one is going to be looking at the bottom of the gate sloping downward to match the sidewalk. They're going to see the top of the gate, which is visibly crooked and sloping downward. He then said that the gates are pre-made and that the crew just hung it as is. That's where I got a bit upset and said, "No. The gates were NOT pre-made. They were constructed on-site here. I watched them put them together from the flat 6' sections they brought for the fence. The issue really is they didn't take the time to level it off at the top because they were in a hurry to get it done." I don't recall his answer, but it doesn't matter. I also could tell he was a bit frustrated that we hadn't just waited to have the gate fixed when the permanent caps came in. He mentioned something about having to come "all the way from Joliet to Northwest Indiana." I should mention here that we found Northwest because THEY ADVERTISE in Northwest Indiana. And if they had done their job right, they wouldn't have had to come "all the way" back out here.
    Flash forward to September. About mid-September, I emailed N.W. to find out if there was any word on the permanent caps. They told me they were now en route and would let me know when they would be coming. On Friday, Sept. 27, a young man showed up around 5pm with the permanent caps. No one had called to let us know he was coming. Fortunately I was home because if I wasn't, he wouldn't have been able to get into the yard because the gates were locked. He was here for about 30 minutes, which included taking off the temporaries and installing the permanents. On Sunday morning, two of the caps were laying on the ground. Frustration!
    On Monday, I called to tell them about the caps. The main issue was that they were glued with a small section of glue, which obviously hadn't taken. One other issue was that the young man had not hammered down the nails that were used to install the temporaries, so the caps weren't sitting flush to the tops of the posts. At this point, a lot of the caps were loose. Adam called me back to explain that the young man probably didn't know that they had changed their procedures and now didn't just use glue, but also screws. At this point, he told me he couldn't come out until Monday or Tuesday of the next week. (October 7 or 8.) On Monday late morning--not having heard from anyone with a time--I called to find out which day he was coming and found out it wouldn't be until Thursday, Oct. 10. Adam did call before he came on Thursday to give me a heads-up and put screws in all the caps. At this writing, (which is the next day), all seem fine.
    Overall, Northwest did fix all the fixable problems. We have received many compliments on the fence. However, I would not recommend them to anyone because of all the niggling little issues that just should've been done right in the first place, and not fixed because I called to complain. The aesthetic issue of those two posts still bothers me, and had they planned it out better, it could've been avoided. I think Jake was desperate to get the work, and rushed through the estimate--using only the dimensions from the other company's estimate--and just didn't take the time to analyze the layout of our yard. The whole process took from July 2 until October 10. The mahogany caps being held up in customs wasn't their fault. But not having warned us that they weren't coming at the time of installation--and not offering an alternative--was an inconvenience. 

    - Julie W.
  • A
    Price Point Builders
    We were very impressed with Bruce and Brad and their professionalism. During their visit on 6/22/13, they took time to answer all of our questions, showed us samples of the materials that they would be using for the front porch and the back deck, and took some additional measurements for the porch. They left us with a brochure showing a picture of what our fence would look like. Both of these men are very friendly and personable, and we were confident that they were going to do a great job. We could have gone with another company for the fence because the price was lower, but decided to have Price Point Builders do it because of the quality of the materials. We also liked the fact that they require no payment until the work is completed and we are satisfied with everything. I knew exactly what I wanted the back deck to look like and Bruce and his work crew did not disappoint me. The front porch is almost the same as the one that was already there but was in bad shape. My husband and I are very pleased with all three of the finished products.
    - Carol C.
  • F
    Hammond Fence Company
    He is unethical.  I told him what I wanted.  We signed a contract.  He was suppose to make sure there was no opening where my dog won't get it but he kept it open.  He was supposed to put industrial piping(3 inch schedule 40) for the end posts but he used the wrong material.  He wouldn't call me back(I called multiple times) and when he finally called me back he said I waited too long to tell him to finish the job.  I wrote a check the day I signed the contract. 
    - Dave H.
  • A
    Acorn Fence and Construction were the first one that I called out of 4 for quotes and I ended up going with the number 1, because the price was lowest. Number two, the guy that came out knew what he was talking about and he answered all my questions. He told me it would be 3 weeks and it was 3 weeks before they can come out. I put 50% down, they had to order stuff and get the permit. When the guys came out, they got it down in 2 days. I don't have any dislikes. i thought they did a good job. Everything he told me was exactly what they did an acted upon. The process was pretty quick, he gave me the numbers and overall it was a good experience. Price-wise, I thought that was the best price for what I was getting and for the convenience of getting it done quick. They were here, I just didn't know they were going to come out.
    - victor a.
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Fence Companies in Hammond

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  • Jim Gardner

    2255 Territorial Rd
    Benton Harbor, Michigan