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Lawn Mower Repair reviews in Greenwood

  • D
    Bluegrass Small Engine Service
    I spoke with David for the first time via text on 10/8/18 inquiring about him looking at my boat trailer for no brake lights. He confirmed that he did do this type of work and that I could drop the boat/trailer by anytime that next week for him to look over. I responded to him that I did not feel comfortable driving the boat since it had no lights and I'd prefer to work with someone who could come to my home and look over the trailer. He replied 2 more times telling me to bring it by, also letting me know he could not come work on the trailer at my home due to insurance liability restrictions. I responded "ok, no problem". He then proceeded to say "I would be happy to pull it for you to my shop if that helps?" I replied "Just depends on cost. I was hoping to find someone who can just come here and work on it." He responded "No charge on the pick up if you are close by", I let him know I lived in Greenwood and he responded with "Yea, that's fine I can pick it up Friday." I was leaving Friday for Fall Break and told him I would not be reachable until my return on 10/21/18. He texted me on 10/20/18 letting me know that his recommendation was to install and rewire the entire trailer, reusing the light assemblies if they are still good, strip out existing old wiring, install new wiring harness inside the frame connecting lights with heat shrink and waterproof connectors, service bearings on the twin axle and adjust air pressure, install trailer guides for $971.00. I felt this estimate was high, especially when I priced out the wiring harness, and trailer guides, plus spoke to a few other FB friends who also do work on trailers. I told him I preferred to wait until spring to complete any work, thanked him for his time and asked to reimburse him for his time/gas since he was nice enough to pick up the trailer for me. He offered to just do the wiring without the trailer guides for $563.00 if that would help, I still declined and at this point his whole demeanor changed. He instructed me that he would now have to charge me $100 charge for pick up and delivery X 2, but if I decided to proceed with the work he'd waive this fee. Or if I used him next season he'd credit me back half. I read through our text. messages again, and asked him why he did not disclose this fee up front? That I had specifically stated that him picking it up depended on the charge, and he had proceeded to say it was no charge. He then gave me his home address, and said I could come pick it up myself for $100.00. I asked him why it was not located at his shop address on his business card, which was in Greenwood, but instead was at his personal home in Decatur Twp. He was defensive, stating he had his shop at home and there would be NO charges incurred IF he did the work. He was sorry I DID NOT ASK because he would have told me up front, plus he was waiving the diagnostic fee even though that was not a fee he ever mentioned either(mind you, he's the business and I'm the consumer). He reiterates over and over that he's not going to argue with me, that no one works for free and if they do they are fools. That is what's wrong with the world, everyone wants something for nothing. He went so far as to say that he does not worry about positive word of mouth or referrals, I asked him to please disclose any fees up front to any future consumers, because it could put someone in a very bad spot if they incur charges they had no idea about. He then told me that someone less fortunate wouldn't be able to afford a boat, let alone put it in the water much less have someone repair the boat or trailer should something arise. This made me feel like he was just charging me because he felt I had the disposable income, even though he knows HE DID NOT DISCLOSE ANY FEES OF ANY KIND! He would not let me stop by during normal shop hours, gave very limited times I could pick it up because he wanted to be there when I did. He messaged me alerting me that as of 11/3 he'd begin charging me storage $25/day and would then move it to his Greenwood storage facility which would incur more charges. I finally was able to pick my property up on 11/7. He would not take any form of payment besides cash or if I wanted to use a credit card he'd charge me the 4% fee. No PayPal, cash app, Zelle, checks, etc...his way, no negotiations. He can run HIS business any way he wants. He had his wife walk out with him, I paid her and got a receipt for his estimate and charges for pick up/delivery. He moved his vehicle from in front of my boat and watched me hook up the boat by myself with no offer of help, a hello, good bye, nothing. Not that I expect him to do anything for free at this point, but just seeing another human struggling I don't care who I am, or what I'm doing I will help if I can. I am a huge supporter of small business and referrals are the life line of my small business. From the moment I was not going to use David or his business he became very argumentative, irate at times via text. I can't share those here, or I would just so consumers can see how he thinks customers should be spoken too; and how he does not disclose any fees up front. Consumer beware if using this company. Be sure to get everything in writing, know all possible hidden fees before leaving your property with him, or having him pick it up. I'm sure he's much nicer to customers who do use his service, but if you opt not too just watch out, and expect a bill!!
    - Crystal B.
  • A
    Indy Mower Repair
    Arrived promptly, and troubleshot the mower and determined that electrical connections were not tightly connected causing the mower to lose power (not the carburetor). Pointed out other things to be aware of to check and also reconnected tightly the headlight wires which never worked on the mower since new. Friendly, professional and I would recommend to anyone else needing mower work or maintenance.
    - William W.
  • A
    Indy Mower Repair
    Dan could not have been more friendly and professional. I provided the model # when the appointment was made and he had everything he needed with him when he arrived. Everything is taken care of right at your home so you don't have to worry about trying to figure out how to get your mower or snow-blower to him. I would definitely recommend Indy Mower Repair and we will be using them again!
    - Chris T.
  • F
    Canary Outdoor Power Equipment
    oil change , blade sharpened etc. I bought mower from them one year ago on the premise the would service it. I called in March and was Scolded because I did not call them in winter for my service. i was told they would put me on their calender for pick up and service and I would get a call in 2 week. been 90 days. I called again . excuses , excuses. I was on their pick up list NOT their service list. I said why was I not picked up. This went with more excuses and finally the owner hung up on me. Poor poor poor way to run a business. Cant service what they sell?
    - Jeff W.
  • A
    Indy Mower Repair
    Excellent experience all around, Made an appointment for a specific time. He arrived a bit early, and did a thorough job of taking care of the lawn mower in the "mobile workshop" in his trailer. My old Toro is working great now - it handled the unusually long grass after we had two weeks of rain. Will use again for next year's service.
    - DONNA S.
  • A
    Indy Mower Repair
    We were thrilled to have the owner come and service our mower right on our own driveway. He had an amazing truck with a hydraulic lift and every tool he might have reason to use. He was extremely thorough with the tune-up, and he was very personable also. We couldn't have asked for a better experience. We recommend Indy Mower Repair very highly!
    - Anita O.
  • A
    Indy Mower Repair
    Dan came to my place and serviced/winterized my lawn tractor - sharp-pend the blade, changed the oil and spark plug. Plus cleaned the exterior and the underside deck. Very impressive. Dan is very professional, he explained in detail what he would be doing and he did a great job. I'm very pleased and highly recommend Dan with Indy Mower Repair and will be using his service in the future when needed.
    - Jared D.
  • D
    Dannemiller's Southport Lawn & Power LLC
    They estimated 3-4 weeks but it took over twice that amount of time. I had a difficult time getting them to call me back when I asked for progress reports. I kept having to call until someone live picked up. Finally when the mowers came back to me - the riding mower had the original issue (transmission) along with a new throttle problem that I'm still living with today. When I called to talk about next steps I was told the mower was older and that I should expect issues and there was nothing they could do.
    - Jonathan G.
  • F
    DANNEMILLER TRUE VALUE HARDWARE

    If I could give this establishment a negative rating, I most certainly would. This business lacks integrity, customer service, and professionalism. I had a lawnmower in their shop for repair and maintenance. I was explained that the lawnmower would be examined inside and out and anything that was not functioning would be replaced up to the agreed upon dollar amount. This amount was $250. If the lawnmower required more than $250 worth of work they were to call me and indicate how much more would be required to get the lawn mower in working condition. The bill came to $249; therefore, I received no phone call and paid the $249. Before the lawnmower was delivered, I asked the maintenance technician to ensure that all parts that required repair were adequately handled since the bill came so close to that $250 mark. I was assured the lawn mower had been inspected and was in working condition. I received the lawnmower and immediately began to mow my lawn. I was not even able to mow a full strip of grass before the lawnmower broke due to a belt that was clearly worn and in dire need of repair. I contacted Dannemiller's because they had not fulfilled their end of the agreement. They indicated I would need to pay an additional $187 for the repair of my lawnmower. I respectfully disagreed due to the fact the original job was not completed to my satisfaction due to the fact that if the original job had been thoroughly completed I would have had a working lawnmower. When the belt was removed it was glaringly obvious that the break did not happen simply by mowing that single, solitary strip of grass. The owner stated that I simply did not know what I was talking about and I should stop asking for handouts. In addition when speaking with him I felt verbally berated and insulted simply because I am female. He was not willing to acknowledge the negligence of his employees and in addition he stated that he would hold my lawnmower until the additional $187 was paid in full. I do not enjoy the implications that I am uneducated or that I ask for work to be completed for free. What I asked for was for the work to be completed that was agreed upon. I work very hard for my money and I will never utilize either this Dannemiller or the business located in Southport. In addition, any chance I have to let hard working people know about the type of 'customer service' or lack thereof that is offered here I will gladly do so.

    - Megan K.
  • A
    Mow Better
    They completed a spring tune up of my push mower, including changing the oil, and sharpening the blade.  Calling and setting my appointment was easy.  They called me the day prior to confirm my appointment window.  I wasn't home during the appointment.  When I returned, a workorder was attached to my mower identifying the work done. 
    Happy with the service and price.  Would use again.
    - Chris C.
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Lawn Mower Repair Shops in Greenwood

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