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Chimney & Fireplace reviews in Greenwood

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  • I can't say enough good about the work that was done. It far exceeded my expectations. There was great communication and the crew, which was made up of all family members, were friendly and professional. It was an all around great experience. Really good people who take pride in their work and it shows! My chimney looks fantastic!
    - Kathy T.
  • Roger Thompson was the technician. He arrived on time and was clearly very knowledgeable. He took it all apart, cleaned it, and let me know that it was in great condition. I will definitely use them again.
    - KAREN K.
  • Quick and easy. Colin and Carl were polite and punctual. They showed up, explained what they were going to do, inspected and cleaned the chimney for me and then gave some advice on some possible repairs due to some deteriorating mortar on the cap. Very easy and cost was great. Will hire again.
    - PATRICK J.
  • I can't say enough good things about their work, or professionalism. The work was excellent, the attention to detail and responsiveness was excellent. They even remulched the areas they had stepped on during the chimney process. Gary Smalling cares about his work and his customer.
    - Rick B.
  • The two gentlemen showed up on-time. This is an almost 9 year old built-in grill that has never been serviced. They worked diligently cleaning for two hours. While this grill brand is not sold by their company (thus they generally cannot get parts), they said would do their best, and were able to fix the gas leak with universal parts available in the truck. The grill is the cleanest I can remember since new (and cleaner than I could ever do), thus they did a great job.
    - KIRK P.
  • Tony was prompt in his communication to me. He arrived when he said he would and provided me an estimate. I was pleased with his professionalism by answering my questions. I later decided to go with another company. I would definitely call him again on future projects.
  • Jim was effective in his communication to me by phone and text. He provided me an estimate and he followed through with the service that we agreed upon. He was prompt in starting and completing the job. I was extremely pleased with his work.
  • This was the 3rd time I had used Jerry's services and this time I didn't even get someone else for an estimate because I knew that Jerry provides excellent service and his prices have always been reasonable for me. He is courteous, punctual, friendly and goes all out to make sure his customers are satisfied. I would highly recommend him if you need masonry work.
    - JAMES P.
  • I had called two other contractors to get a quote for the job. Neither bothered to go onto the roof to check out the side of the chimney that wasn't visible. Lathrop Contracting did AND they took pictures to show us the damage on the chimney from the roof. Then, they gave us a few very good options to take care of the problem. After we decided on a plan, they worked fast to get a crew working on the chimney. The crew that was sent was careful and courteous. Because the siding would be too brittle to remove carefully (and cost us money to replace) and the paint wouldn't dry in the colder morning temperatures, the crew worked afternoons and took two extra days on Friday and Saturday to finish the job right. They were careful not to destroy landscaping and clean up any construction waste. All in all, this contractor is the best I have ever dealt with for any project we have had.
    - Heidi D.
  • When I went to shut it off that night I noticed that there was a large flame still burning. No one had mentioned a pilot light and this was a really big flame. It was as big around as my thumb and as long. I tried to call the installer but got a voice mail message and found that the mailbox was full. That has always been a good sign of a lousy business. They don't want you to leave a message because they don't care. The following day I called and spoke to the manager. He said I had to come in there to be shown how to light it. I pointed out that I had to work and that the pilot light was awfully big and would create a gas cost not mentioned when I purchased these logs. He said I was the FIRST person to EVER mention the pilot light. What a hoot! He said he would have the installer stop by and if he didn't arrive by 6 to call him and he personally would stop in since he lived near me. He said he would arrive in 30 minutes. They close at 6 PM. It is now 9 PM and he is a no call.. no nothing! Besides being just plain rude, it is a further indication of a company that could care less about it's customers.
    - JOAN D.
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Chimney And Fireplace Contractors in Greenwood

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