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Reconstructive Surgery reviews in Granger

  • C
    The staff was slow and the service was riddled with errors. Even after a long waiting and ordering and measuring process, in addition to pre-payment in full with my credit card, when I went to pick up my prescription sunglasses, I was upcharged more money because, as the staff person explained, they forgot to add a hardening charge or something like that. A bit unprofessional, not to mention sloppy service. At the very least, they should have split the difference with me or honored the contracted price. I don't know of any business that works this way. A sale is made and a price agreed too, then the sales person says oops and upcharges.
    Today, I called in to inquire about my regular prescription glasses which were supposed to have been ordered in the new year. After a long wait, I was told the order was not placed, and in spite of my having been in the office for hours, selected a frame, taken measurements, etc., I would have to stop back for another measurement. Plus, the price quoted me earlier has increased $120.00.
    I suspect some poor staff training at this location. The products are usually high quality. The physicians across the way are the best. I have been with Dr. Weiss since 2002 and am very well pleased and have recommended many others to come to this office. However, over on the optical side where they sell glasses, service is friendly, but inconsistent and weak, with no clear customer focus. Errors are numerous, disrespectful, and unprofessional. I indicated as much back at the first instance, but it continues.
    - RONALD N.
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Reconstructive Surgeons in Granger

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