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Exterior Contractor reviews in Gosport

  • A
    I have had them do several things for me, and was happy every time. They have moved things, cleaned, painted, hauled off old items, pressure washed my deck and siding, etc. Great group of people, competitive rates. I will continue to use them.
    - Retta D.
  • A
    I can't stress enough how professional Patrick was. Efficient, and he came in 100 dollars under budget. He goes the extra mile to do the job right and make the client happy. He even cut some stumps we had left along the fence row while he was finishing the fence. Patrick is excellent.
    - Christine H.
  • F
    Torlando first came to our house to meet with us and discuss the work on June 21st. He was about 15-20 minutes late. However, I didn't hold that against him at the time because we live in a rural area and is difficult for some to find. He was pleasant and seemed knowledgeable about the prep work  that I was most concerned about (which is the absolute most important thing to know how to do before starting an exterior paint job, especially on a home built in the 1940s as ours was). Our quote was received on the 27th of June and I had asked him if it is possible to finish the work before July 22nd, as that is the day of my baby shower. He said "There is a possibility that I could finish before the 22nd. It just depends on how big the job. I'll certainly be able to start before that date though." However, he didn't even start the prep work until August 1st.
    He sent some color palettes in the meantime and asked what would be a good day the following week for us to meet and he could take pictures(7/5/12). I emailed him the next morning and did not hear back from him until the 11th after I sent a followup email and he asked again what would be good days. I emailed him promptly and he didn't even make it to our house to take pictures for color visualization until the 21st. We finally got pictures on the 26th only 1 of them was of an orange. I specifically wanted to see a color called "pilgrim's foliage". This was of a totally different shade of orange. The rest of the pictures were of blue and beige colors which we specifically said we did not want. The next day I emailed and said I wanted a picture of our house in the orange that I had picked out (pilgrim's foliage) and maybe of a sage green just in case orange is too much for our lake house. He sent me two more color visualizations, both orange and no sage green. Neither pictures of our house was in the orange that I asked for and the oranges in the pictures were difficult to tell the shade (If he does color visualization, it is helpful only in deciding between base colors ie. blue, green, orange and does not help in choosing the shade of the base color). He also had asked if we would be willing to pay an extra $300 for the pressure washing which he said he didn't include in the initial quote, however, I was under the impression that this was included in the "prep" part of the quote. We asked him if there was anything he needed from us before he began and he actually asked for a key to our house just in case he needed to use the bathroom! He also said that he will only work half days because of the heat. Every other contractor we have had during our remodel they would just go to the bathroom during lunch time or run to the gas station and they were doing much more rigorous work in much warmer weather.
    I emailed on the 27th asking the source of the water he would be using to pressure wash our house. He replied that he uses the client's water. We were concerned because we have a well and do not want to test it with the amount of water he would be using in a short amount of time. He replied back in two seperate condescending emails about the amount of water the average person uses doing various daily tasks like showering, washing clothes, and using a dishwasher versus how much the average pressure washer uses a minute (from his research he said that the shower uses more water per minute than his pressure washer which is very hard to believe). I realize all of this information came from a google search and was nowhere close to what a person who is on a private well system uses. Well users conserve water as much as possible to avoid drying up their well and damaging the pump. Needless to say that was a sore subject with me and we went out and bought a water pump and my dad rigged us up a water tank so that Torlando could use a different water source than our well. My dad later told me that Torlando was extremelly cocky with him when he was trying to show him how to use the system he rigged up and was also about 25 minutes late. My dad wanted him to try the system out first to make sure it worked. Torlando told him that he didn't need to try it out because he just purchased the pressure washer that morning and it should work (by the way, a new pressure washer costs approximately $300 and if you were a true professional painter who did exterior painting you should already have one and not have to purchase the morning before you start a job. I'm sure that this is where the added $300 cost was coming from). This happened August 1st. He came at about 9:20ish, I got home at 1:30 and he was already gone. That was the only time he did prep work on the entire house and garage.
    In this time I still could not pick out a color because he had not sent me anymore pictures that I had asked for nor had he stopped by with color swatches. He sent me two more color visualizations on the 5th. Again, neither of which were the pilgrim's foliage or the sage green that I had asked for. He came out on the 6th to show me color swatches. The trim color, a cream, and the house color, a pumpkiny orange. I asked about the cream color because it looked like a light peach color. He said it was fine and does not have a peach tint and proceeded to compare it to our original house color which is a little darker peach color (faded after 30 years). I still was not happy but had not agreed on it yet. Also, the orange he showed me was not an orange that I wanted but he compared to another that had shown me earlier called "firenze." I agreed that yes the pumpkin orange was better than the firenze but did not tell him that this was my color selection. He told me he would be out the next day to work. I was assuming that he was coming to finish the prep work because the house still was not ready to paint yet. There was a lot of dirt and leftover trim paint that needed to be scraped. Otherwise the paint would not have stayed on very long.
    When I arrived home that day he had most of the garage painted as well as the trim. He never told me he was coming that day to start painting the color. The orange he was using was very bright and the trim color had a very peach-colored tint to it. I talked to him and asked about the colors and he told me that "sometimes our memories play tricks on us" and that "I'll get used to it." I also asked about the prep work because I didn't think it was finished. He responded that they already did it thoroughly and if there were spots that needed attention he brought his scraper with him. I was extremely displeased by this conversation and did not know what to say because I'm not good at confrontation so I had to just cool off and go inside.
    I later emailed him to meet with my husband and I so that we could discuss the color situation and the prep work. He responded with some very arrogant comments about him being a "painting professional for 9 years" and had only one complaint from a client that was trying to take advantage of his company. He said "One of the main reasons I proceeded with painting the front and side of the garage both trim and siding is so that you could see what it would look like color wise" but then proceeded to tell me that to change the color now would incur additional costs on my part. Another quote, "As I mentioned yesterday I was going around with my scrapper before painting to make sure I wasn't painting anything that wasn't ready. In addition to that my plan is to go around after painting to reassure that the paint is attached and to scrape and touch up problem areas. I can certainly fill in cracks and holes. I can also pull out old nails if you'd like or hammer them in." However, I went around taking pictures of paint that was just painted was already coming off the trim and stuck to the new paint was the old green trim paint that didn't get scraped and nails that were not driven in or pulled out before painting. I have more photos of the dirty siding and wasp nests hung under the rafters. Also, why would you go around scraping again after painting when the trim should have been scraped properly in the first place. Our outside light was also blown out by the pressure washer and thin shards of glass were everywhere. We have community dogs that could easily have gotten this in the pads of their feet and he never told us that the glass was blown nor did he clean it up after he did it. He also said "Everyone else has come away satisfied and blown away by the quality and craftsmanship of my work. I have the testimonials to prove it." The reviews here on Angies List were the main reason why we decided to go with him in the first place however, I seriously believe that these reviews are staged by friends of his. The disputed review on here actually sounds more like him. Only until I emailed him with a strong concern over his work and the color choice he picked out did he start sounding like cared an ounce for what we wanted as homeowners. We fired him at this point because I was sick of hearing excuses, being talked to rudely and unprofessionally, and not getting the job done correctly. We are out the $500 but it is entirely worth it to not hear his arrogance and condescending comments anymore.
    **Please note that all quotes and dates are pulled straight from email correspondence and I am sure that he will have a response to this because he is good at digging his hole deeper.  Torlando might be a good one to hire for a mural on an interior wall in his house because he has an artistic background but when in comes to true labor and outdoor work his arrogance does not hide the fact that he has no clue what he is doing. Mr. Hakes I have both a master's degree and was not born yesterday. I was never fooled. I'm just too nice of a person not to have fired you sooner like all my friends and family were telling me to do.
    - Jeanna S.
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Home Exterior Specialists in Gosport

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