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Carpet Cleaning reviews in Franklin

  • A
    A 1 Perfection
    Jason did a fantastic job!!! You'd never known the carpets were SO bad. And one carpet was a light cream... it is again a light cream! Amazing!! The carpets look beautiful and no more black socks at the end of the day!
    - Rexene L.
  • A
    Flooring Expressions Floor Care
    It went beautifully from start to finish. Torrey, the owner and Jordan, his assistant, were prompt and professional. They did a thorough job and for a very reasonable price. We plan to use them regularly for our carpet cleaning needs. We strongly recommend them.
    - Beau and Julie J.
  • A
    Zerorez Indianapolis
    They did a great job. We had some stains and they were able to get them out. They explained their process and asked if we had any questions. They called us to let us know that they were on their way. They said they would be here in 20 minutes and they were.
    - CATHY G.
  • A
    A 1 Perfection
    It all went well. We called for an appointment and we got scheduled quickly. Jason pre-treated our carpet and then cleaned it. He left fans to facilitate the drying process. He later came back for the fans. I was so satisfied with the quality, the price, and the service
    - Maureen H.
  • A
    Steamatic of Indianapolis
    I had just bought the house and they cleaned every rug in the house plus 2 area rugs that I had in the garage. That included the living room, 3 bedrooms and a hallway. I would give them all top star ratings. They were on time, got the job done and they left and the carpet was clean. It was steam cleaned. The house was empty and it was about a 24 hour dry time.
    - Theresa D.
  • A
    Professional Carpet Systems Inc
    Came the day after calling for appointment and were right on time. Provider was extremely informative and answered all my questions. Very professional and extremely polite. Gave us detailed information on what he was going to do and what to expect. Have used this company in the past and trust them with my carpets as opposed to other companies. Carpets smelled wonderful after they were done. Would highly recommend this company.
    - Peggy H.
  • C
    Rock Solid Carpet Cleaning LLC

    Review of:

    Harlan and Brandee LaRoche

    Rock Solid Carpet Cleaning, LLC

    1716 E Stop 10 Rd.

    Indianapolis, IN 46227

    (317) 508-4537


    Company statements:

                ?He lifted me out of the slimy pit, out of the mud and mire; he set my feet on a rock and gave me    a firm place to stand. Psalm 40:2?WE ARE PROFESSIONALS?WE LOVE OUR           CUSTOMERS?Our carpet cleaning company, Rock Solid Carpet Cleaning LLC is based on the    belief that our customers' needs are of the utmost importance. Our entire team is committed to   meeting those needs. As a result, a high percentage of our business is from repeat customers and      referrals?We would welcome the opportunity to earn your trust and deliver you the best service             in the industry.?


    I thank you for the opportunity to fulfill my ?customer? end of the Christian standing on integrity and honesty.  I ask that Rock Solid fulfills their claim that, ??the customers need are of the utmost importance?.   I respect an honest company that claims to be based on Christian values; I as well try to adhere to these values, values of compassion, forgiveness, love, faith and charity.   Harlan did a good job on the carpet cleaning, however I requested an invoice to provide for my landlord, which was needed by the 16th of January, and never received a copy.  I am also concerned that I have not received confirmation of the $70 credit/voucher agreement made on January, 12th 2014 between myself and Brandee, to refund my accidental overpayment of $70.00.  I would now like to be refunded with check or cash the overpayment of $70.00.


    I was advised to send a letter of notification and request to solve this issue between the interested parties.  Here is the story which recounts all events to the best of my memory and sworn to honesty. 



    I bought a Groupon for a $69.00 carpet cleaning on November 5th, 2013.  I called to make an appointment on December 31st, 2013 at 3:03 pm, left a message for Rock Solid Carpet Cleaning, LLC and Brandee (Harlan LaRoche?s wife) called me back; I told her I had a Groupon and we scheduled an appointment for 1/11/2014 at about 3:30-4 estimated arrival time. Nearer to the appointment schedule, Brandee called at 4:54 pm on Jan. 9th, 2014 to ask that we schedule the time a little later because they were really booked up and running late due to the severe snow storm that occurred earlier in the week.  I understand that things occur and have to be ?worked around? so I agreed to a later carpet cleaning.  I asked that Brandy give me a 2 hr. notice so that I could be prepared for Harlan?s arrival ? she estimated sometime after 4 pm.   I left home with a checkbook** and arrived at the apartment at about 3:45 pm.  I heard nothing for a while, and called at 4:53 pm on 1/11/2014.  Harlan called at 5:18 pm to say he was in Avon and would be at the apartment in approximately 50 minutes to an hour.   Harlan showed up, I had headphones on and was listening to music, I couldn?t hear the doorbell/door knock, Harlan came in and introduced himself, asked to see the Groupon and started to work.  He worked efficiently and was very polite to answer any questions I had.  The carpet cleaning went well; he mentioned he accepted tips if I liked the carpet cleaning job.  I wrote a check out ready for his departure**.  We chatted about college and pro football then he was getting ready to finish up and go.  I asked him if he preferred a check or cash.  At this point I pause for further explanation.  Here is where my stupidity starts and red flag goes up:  i.e. who tips with a check?  I failed to recognize and remember that the Groupon was not a ?coupon? and was fully paid voucher, when I filled out the check earlier (**) it was for $69.00 and I was going to tip him $30.00, a decent tip for an hour and half job.  Once again he mentioned that he preferred cash and I remembered I had some cash on hand larger than $30.00 (received from returning non-used blow-in insulation from earlier in the day), so I ripped up the check (attached) and gave him a hundred dollar bill (in my stupid mind to cover the cost of the carpet cleaning and the tip).  He seemed really gracious, I didn?t realize that it was in regards to a hundred dollar ?tip?; I thought a $30.00 tip was sufficient to receive such a thanks so I paid it no further attention.  He walked out as I remembered that I needed to get an invoice for my landlord; I ran out and caught him pulling out of the driveway, he said he would email me an invoice copy of the actions performed.  I left to go home shortly thereafter.  It was not until at the breakfast table, the next morning of 1/12/2014 when my wife and I were discussing the carpet cleaning that it dawned on me what I had done:  I accidently gave a tip of $100 instead of $30, a difference of $70.  I called Harlan?s phone immediately after recognition of my mistake in hopes that I could hopefully plead my case; I called at 8:50 am on 1/12/2014 and left a message to explain the stupidity on my part and apologizing for the awkwardness of my confession and request.  I expressed that I did mean to give him a tip, just not to that extent, and I would appreciate if he could understand the mistake and refund me the amount I stupidly ?re-paid? for the already-paid-for carpet cleaning service.  I then tried Brandee at 8:52 am.  She answered the phone, and for 7 minutes and 2 seconds we had a conversation about the accidental misunderstanding.  I went through the entire explanation, starting with the fact that I was sorry for the request, fully understanding that I made a stupid mistake and acknowledged my embarrassed of the situation; but, at the end of the day $70.00 is $70.00 and I did not mean to ?tip? an entire $100 dollar bill.  After an explanation of money issues and the recent holidays, Brandee, although seemingly reluctant, AGREED to ?cut? me check that would be post dated and I would be able to cash later in the week of January 12th-18th.  I confirmed this statement and agreed to the terms.  Brandee then asked the question, ?how many times I get the carpets cleaned at my new house, 1 or 2 times a year?.  I mentioned ?zero? in the past (rental apartment) and maybe once a year for the new house.  She then recommended that we agree to a $70.00 voucher for a carpet cleaning in our new home to make up for the mistaken tip; in fact, she offered to credit the voucher for $80.00 since it was a ?credit? and not actually would be an exchange of any currency.  I mentioned that that was not necessary; I meant to tip Harlan $30.00 so I was only concerned in the overspent $70.00.  I agreed that the voucher may be the best result from the discussion, that I was super pleased from the carpet cleaning performance and would definitely do business with the company again and spread the good word.  I told Brandee I would text her my address, however she insisted that I just text her my email address and she would send me an electronic voucher/line of credit/$70.00 agreement later in the day.  I texted Brandee my email address at about 10:30 am; I received no email on Sunday or Monday.  I sent an email to the company site on Monday January 13th to further express my gratitude that we were able to agree that although I made a stupid mistake, it was a mistake non-the-less and as a professional company who puts clients first I was looking forward to hearing from them.  I tried to call both individuals on 1/14/2014, company phone at 12:19 pm, Brandy?s phone at that same time; I tried Harlan again at 12:33 and left a message stating that I would like to get a copy of the invoice from the carpet cleaning and discuss the ?over payment?.  This was written at approximately 2:00pm on 1/14/2014 after hearing nothing. 


    I base my request on an AGREED upon understanding after the fact of the mistake I fully take responsibility for.  I would be approaching this in a different manner than I am if I was completely denied compensation.  This is money that I earned, and Harlan, you earned the tip I meant to give you, $30.00 and the Groupon payment I already purchased.  I base this understanding as well on your company claims and what I read about the company on Angie?s List.  I would like to that the following statement is true:

    ?We are a Christian business that works hard at pleasing our customers.?


    I get the distinct premonition that I am being avoided and ignored by a company that puts their customers first.  At this point in time I think it best that we acknowledge I made a mistake, but the mistake is understandable and understood.  Can we also agree that my mistake was an episode of stupidity and I also acknowledge my embarrassment at such an action.  Can we also agree that I did call and try to rectify the situation, with confirmation of an agreed upon solution to the ?issue? by Brandee at 8:59 am on Jan. 12th, 2014.  Can we agree that I have had none of my message requests or phone calls returned.  Can we agree that based on the claims I have made above, the converstions about the situation, your still good standing reputation and report on Angie?s List and with Groupon, it would be best for us to finalize this situation.  I am requesting that you reimburse me the $70.00 from the $100.00 I gave Harlan on 1/12/2014.


    - A R.
  • F
    P&GFloor Care & Carpet Cleaning, LLC
    Within in few days of placing the order company called, left voice mail and asked me to get a hold of them to schedule. I waited a while to call due to a car injury. I called and gentleman didn't have his appointment calendar with him he called me back a couple days later and had to leave a message. We played phone tag and then we finally got to talk and schedule the appointment. He said he had been much busier than he expected and lots of people wanted more services when He got to their home. We had nice conversation. We scheduled a few weeks out due to his schedule. Appointment scheduled for Nov. 11th at 8:30. I took off work that morning. When they did not arrive I called at 9:10 to see if there was a problem and left my name and number. I called later in the day and left a message. I never received a return phone call.
    - Karen B.
  • A
    Professional Carpet Systems Inc
    Rep was on time(even a few minutes early) for appt. Estimate was given, and after reasonable
    price was given, work was done efficiently and thoroughly. Rep was polite and courteous.
    We would recommend this company for carpet cleaning, and will use in the future.
    - Ron W.
  • A
    Rock Solid Carpet Cleaning LLC
    Overall, this was an A experience and they are definitely at the top of my list to call when I need my rugs cleaned. The only snafu was that the owner had us written down for a different day, but he still managed to work us in because he knew we were moving in the next day. I appreciated that very much!
    The only other comment I have to help them earn an A+ with me (and maybe other customers) would be to include wiping down the baseboards (lots of hair stuck/dirt) and vacuuming (part of the process) the very edges/corners of rugs too. I'm 8.75 months pregnant, so it wasn't easy for me, but I did get down and clean around each baseboard of every room following the treatment. Additionally, I took the smaller suction tool on my vaccuum and went around the edges/corners of carpet. With this final attention to detail, it looked amazing! I've never been more pleased with a carpet service before.
    - SARA C.
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