Find top-rated Service Providers

Find Top-Rated Fort Wayne Professional Services

There are 92 top-rated Professional Services in your area and 376 to avoid.

After 20 years, it's now free to join.

  • More than 10 Million Verified Reviews
  • Nationwide Coverage
  • Trusted Ratings
Join Angie's List Now To see all 92 highly rated companies in Fort Wayne

Professional Work reviews in Fort Wayne

  • A
    Simply Mac
    Jonathan S provided stellar service regarding a problem for which I had been struggling with Apple Care online for several hours, without resolution. Simply Mac diagnosed my problem, resolved it and I left the store a satisfied customer for Apple products. Apple should be grateful to the staff at this Simply Mac store.
    - Dennis L.
  • F
    VERIZON WIRELESS
    October 10, 2019 Purchased Apple watch on this date. The Simply Mac Store paired the watch to iPhone. Approximately 1:30 p.m. Jonathan S did a great job. Following this step I contacted Verizon���..After several attempts to set up my watch online with Verizon, observing: First agent was uninformed of the process, asking me to perform the wrong functions as I later found out. I was subsequently transferred to another agent who was also unfamiliar with the process. I was disconnected a couple times during the online chat. I then called a Verizon Agent. I was confident the Verizon Agent had established Verizon service for my watch. On October 11, 2019 at 10:33 a.m. I had received a text from Verizon, asking me to access a website embedded in the text. I did as requested, and was taken to the Verizon Wireless Website and to the section, ���Manage connected devices���. I was unable to perform the function requested on this website. I made a trip to the Corporate Verizon Store at 4601 Illinois Road, Fort Wayne, IN. Phone 260-432-9928. The staff was unable to explain why I was unable to perform the function requested via text by Verizon. Due to a lack of confidence in this answer, I requested Verizon to confirm my street address entered in the Verizon system for emergency assistance. Verizon was unable to access this information and did not understand the process; although the Agent did ask his managers in the back of the store how to complete the process several times. The manager provided misconstrued and incorrect advice to the Agent as I later learned. The Agent told me Verizon, based on information from his managers in the back of the store, did not maintain my address for emergency services and had only asked for my address to determine if 911 services were available in the area. (Is there a location where 911 is not available these days?) I asked to speak to the General Manager. Instead the on floor ���Solutions Manager���, Jenny, stated Verizon personnel did not know why I received a text message and could not explain the reason I was unable to complete the requested function. Jenny said Verizon did not maintain my address in their system for emergency purposes. I learned later this statement was not factual. Corporate Solutions Manager, Jenny, was dismissive, uninterested in my dilemma, and as I eventually learned, was not knowledgeable about both issues that I had made a trip to the Corporate Verizon Store to resolve. I called Apple for the facts and spoke to Jasmine. Jasmine was unable to confirm the facts but contacted a Verizon representative, Michael. Jasmine had explained the run-around the Corporate Store manager had given to me. Michael confirmed the Verizon Corporate Store Manager, Jenny, was uninformed of both issues, stated her behavior was inappropriate and reflected badly on Verizon. Michael stated Jenny���s poor attitude and dismissive behavior is not the type of treatment Verizon finds acceptable for its customers. (Evidently Verizon doesn���t appreciate being contacted by Apple Service when their customers need help from Verizon.) Michael explained the text had been sent too late in the set-up process and should have never been sent to me at all. As an incidental matter, Michael fixed the incorrect name identified with the Apple Watch. Michael explained Verizon does maintain home addresses in the Verizon system in the event of an emergency, utilizing the Apple Watch functionality to provide 911 services. The Corporate Verizon Store at: 4602 Illinois Road Fort Wayne, IN. 46804 260-432-9928 exhibited undesirable behavior, especially from management, which indicated they were unaware of the operational aspects of the Verizon system, and consequently provided untrue statements. Alright I will say it���.Verizon lied to me. The proper response to me from the Solutions Manager would have been ���I don���t know the answers to your questions, but I will investigate and call you tomorrow with the answers���. Oversight and review of the Solutions Manager, Jenny, behavior should be conducted by Verizon. In my opinion, at least a reprimand is in order for her.
    - Dennis L.
  • F
    Comcast
    Representative Martez T from Comcast's "Chicago-Heartland Executive Care" lies to the Better Business Bureau regarding my account billing. Minnesota AG Lori Swanson has filed suit against Comcast for the same behavior. Twin Cities Pioneer Press reports, "The company would use promotional details to attract customers, then add undisclosed 'invented' fees to their bills, according to the lawsuit. Martez T. "invented" non-factual statements to my complaint to BBB. Minnesota is suing Comcast for these reasons. @bbb_us This is BBB Complaint: 13715005
    - Dennis L.
  • F
    Frontier Communications
    I have contacted Mr. Daniel McCarthy, President, CEO and Director of Frontier Communications Corporations on three occasions, requesting a response in writing. See my comments to Mr. McCarthy below. Here is my March 23, 2019 letter to Mr. McCarthy. This letter was also sent to several federal and state agencies. March 23, 2019 Mr. Daniel J. McCarthy President, CEO & Director Frontier Communications Corporation 401 Merritt 7 Norwalk, Connecticut 06851 Dear Mr. McCarthy: I wrote a letter to you dated January 7, 2019 in which I identified multiple complaints and a letter to you dated February 8, 2019 requesting your response in writing at the address above. Copies of both letters were provided to various state and federal agencies, as well as others. Although my detailed 3 page letter dated January 7, 2019 identified Frontier���s service failures point by point, I have not received any written correspondence addressing those issues I identified. Frontier has failed to provide written correspondence explaining the cause and origin of the original complaints, an apology for the rude behavior of Frontier personnel and the reason why I should reconsider employing Frontier���s services. If Frontier does not intend to provide transparency into its miscarriage of service, at least provide me with written correspondence stating Frontier has no intention of responding to me as requested. I note that I received a copy of Frontier���s letter to the Federal Trade Commission requesting closure of their open complaint. I resent Frontier���s insinuation to the FTC that a credit freeze was the root of Frontier���s service failure, especially when I authorized Equifax to suspend the freeze for 48 hours as explained in my January 7, 2019 letter to you. Additionally local Frontier personnel recommended a cash deposit of approximately $300.00 instead of investigating the reason Frontier���s system could not process the deposit via American Express. There is no issue with my credit and there is no issue with my relationship with American Express. If your records indicate the contrary, please provide written evidence. Below are the persons or organizations provided a copy of my January 7, 2019 and February 8, 2019 and this letter dated March 23, 2019 to you. Other organizations may be copied as well. copied: Pamela D. A. Reeves Chair, Board of Directors Frontier Communications Corporation 401 Merritt 7 Norwalk, Connecticut 06851 Federal Communications Commission Consumer and Governmental Affairs Bureau Consumer Inquires and Complaints Division 445 12th Street, S.W. Washington, DC 20554 Curtis Hill Attorney General, State of Indiana 302 W. Washington Street Indianapolis, IN 46204 Federal Trade Commission 600 Pennsylvania Avenue, N.W. Washington, DC 20580 Indiana Utility Regulatory Commission PNC Center 101 W. Washington Street, Suite 1500E Indianapolis, IN 46204
    - Dennis L.
  • A
    Antwerp Storage Solutions LLC
    What can we say, if you want a dependable conscienceous fair reasonable and caring individual, call Robb. We have the highest praise for Robb. We used Robb when we were moving, the best,reasonable, caring, personable, professional and Christian man you can deal with. If you call Robb, you will get the job done and be 100% satisfied
    - Debbi and Ron W.
  • F
    eMedia Technologies, Inc.
    SCAM ALERT! A great salesman upfront, but once he got our $3,000, he did none of the work contracted. It has been over 6 months with no refund. Mr. Lee Pomerantz of eMedia stole our money. Furthermore, he doesn't return phone calls, ever. When he returns emails, he makes one false promise after another and another apologizing and promising to perform the work he was contracted to do the following week. We've been promised multiple times that he would begin in a week. We have nothing to show on our investment and Mr. Lee Pomerantz Pres/CEO eMedia Technologies, Inc. has fully taken advantage of our good will. His business has been in financial straits two other times according to the links below. I wish I had done my research before contracting him. [*** Link removed ***] [*** Link removed ***]
    - Kara B.
  • F
    Frontier Communications Corporation
    The following is my letter sent to the CEO, President and Director of Frontier Communications Corporation: January 7, 2019 Mr. Daniel J. McCarthy President, CEO & Director Frontier Communications Corporation 401 Merritt 7 Norwalk, Connecticut 06851 Dear Mr. McCarthy: I have been denied access to Frontier Communication Corporation���s services for cable television, Internet and phone due to Frontier���s consistent payment system failure. Frontier���s suggestion that I pay cash for a deposit is woefully inappropriate. Frontier has an F rating from the Better Business Bureau. The rating criteria is listed on BBB���s website. More than 13,000 complaints were filed with the BBB in the last three (3) years. A red warning banner appears in at the top of the BBB page for Frontier. Frontier is not BBB accredited. There are websites devoted to compiling complaints against Frontier. The most ���professionally��� named website is consumeraffairs.com and identifies multiple consumer complaints against Frontier, an alarming warning for persons considering Frontier. I am providing details of my unfortunate and aggravating experience whilst attempting to secure service with Frontier Communications Corporation: ��� I processed an online application for service on December 20, 2018. The application process failed and I made a second attempt. In both situations I was provided a system response equivalent to ���oops���. ��� I called a toll free number to place my order. The individual I spoke with appeared to be a new employee, frequently checking procedures with her supervisor. Once order details were agreed upon, she wanted to process a credit check. I explained I had placed a credit freeze with all credit reporting agencies. ��� The Frontier representative asked me to authorize Equifax to remove the credit freeze to allow Frontier access to my credit history. The representative stated she would phone me after 24 hours after which time the credit check would occur.. ��� I called Equifax and after a lengthy interview with Equifax personnel to ensure my identity, Equifax dropped the credit freeze for a limited period of time. ��� I did not receive a call back from the original Frontier representative as promised. I called Frontier again on December 22, 2018 at 6:05 p.m. and spoke with representative Casey, explaining the limited period of time credit confirmation would be available and it was essential to proceed. ��� Casey placed the order based on a lengthy repeat discussion of the order details and appeared better informed than the original Frontier representative. Casey provided me with an identifying number of MS36833768-2, as well as a user ID and password. Casey explained that I would be required to pay Frontier one month in advance, and the payment issue fell apart in follow-up conversations with other representatives. Additionally, the credit check was successfully completed. ��� From December 22, 2018 to January 3, 2019 I was not contacted by Frontier except to receive a form from Frontier, a form I was not expecting. ��� This form was placed in an envelope and not accompanied by a letter or any explanation. The form was entitled Positive Identification Form and requested copies of personal identification such as driver���s license, passport, social security number, or birth certificate. The form required a signature to be witnessed by a Notary Public. A credit check had already been successfully completed and I was alarmed for a request for further personal information, especially without further explanation. ��� I contacted Frontier on January 3, 2019 and after an extended period of being placed on hold I spoke with a representative of Frontier���s Asian Call Center. ��� The representative could not find my application based on the order number above provided by representative Casey. ��� The representative stated the correct identifying number was 04 53 40 582. The representative said I did not have an order number. During the entire process discussed with several Frontier representatives I was provided with three (3) separate identification numbers. ��� The representative located my application based on other data and stated my account was ���on hold���. I asked why. ��� The representative said I was required to pay $269.00 for a deposit. I explained I had not been made aware of a deposit requirement but that Casey said payment one month in advance would be requested. As you can see the conflicting information is accumulating. ��� I provided my American Express credit card details to process the $269.00 deposit. ��� Following another extended period of time of waiting on the phone, the Frontier representative stated she was unable to process the $269.00 due to an unexplained system problem. She stated she would call Frontier Collections to determine if this department could process the payment. ��� I was placed on hold again but when the representative returned she said she was transferring me to the Collection Department but would not be able to remain on the line. ��� I was placed on hold again for an extended period of time. The collection representative answered the phone and asked for my account number. The collection representative had not been briefed as promised by the Asian call center representative. The collection representative required an account number, a number I was never provided. The collection representative hung up the phone when I requested to speak to a supervisor. ��� Obviously the Asian call center representative was not interested in resolving the system problem and transferred me to another department in an effort to free her call line. ��� On this same day, January 3, 2019, I called a local Frontier retail store located on Coliseum Boulevard in Fort Wayne. ��� I spoke with Trisha, explaining the enumerable problems experienced in attempting to secure service from Frontier. She offered assistance even though I was ���not her customer���. ��� Trisha was unable to process my American Express credit card, stating her system would not permit the transaction. Trisha suggested coming to the local store and pay the $269.00 in cash. ��� The next day, January 4, 2019, I went to the local retail store on Coliseum Boulevard and spoke again with Trisha. Trisha reviewed and confirmed some of the online data in Frontier���s system, and gathered the information for the Positive Identification Form despite her assertion I was ���not her customer���. Trisha was unable to answer several questions, including an explanation for the Positive Identification requirement. ��� Trisha took steps to process the $269.00 deposit. The Frontier system would not process my American Express card. The problem was not with the credit card. The problem was with Frontier���s payment system, and the same problem encountered by the Asian call center representative. ��� Trisha admonished me as she had told me to bring cash and a cash payment would have solved the problem. Obviously using cash instead of leaving a payment trail using a credit card is risky. Cash can be misappropriated, and I would never provide a cash payment with the number of problems encountered. ��� I asked what resources were available to resolve the payment system problem. At that point she stated again ���not her customer���. I retorted that I was a Frontier customer in front of several other customers in the store. A sassy approach to dealing with a frustrated and exasperated customer is never helpful. I was frustrated and angry and said so; however, Trisha made a couple of calls with no results. ��� I left the store without resolution or any advice. Frontier Communications Corporation should cease the frequent advertising mailers. These mailers seem to represent false advertising and make insincere claims. Different Frontier representatives made different statements regarding the same issue, an apparent lack of cohesive training. The suggestion to make a deposit payment in cash suggests malfeasance. I spent 8 hours in an attempt to secure service from Frontier. I incurred a 20 mile round trip to a local retail store without any beneficial assistance to resolve a long and ongoing issue. I am advising you of Frontier���s lack of proactive intervention to solve a system problem beyond my control. Frontier preferred to reject a customer instead of making any attempt to solve a problem created solely by Frontier. I was refused access to Frontier���s service for cable television, Internet and phone. The details enumerated above are factual and unembellished. I have no intention of employing Frontier���s services in the future.
    - Dennis L.
  • F
    Frontier Communications
    The person I spoke with was unprofessional and nasty, refusing to transfer me to a supervisor. I wish I knew her name so I could add it here for my complaint. To make matters worse, I was on the phone for 2 hours with Frontier and nothing was resolved over the phone. Dealing with Frontier Communications using their toll free number was simply unproductive and frustrating. I am not confident Frontier personnel are adequately trained because I have now spoken to 4 people and have 4 different pieces of information. I called the local retail store in Fort Wayne and local personnel has asked me to come to the store to resolve multiple problems. So far the local retail store has been the most helpful. At this point, I am unsure if I want to do business with Frontier but I will listen before I make any decision.
    - Dennis L.
  • F
    LUTHERAN HOSPITAL-INDIANA
    The following is a letter I sent to the new CEO of Lutheran Hospital, Paula Autry. I asked for a response but never received a response from her. March 18, 2018 Ms. Paula Autry CEO, Lutheran Hospital of Indiana 7950 W. Jefferson Blvd. Fort Wayne, In 46804 RE: Imaging Services ��� Lutheran Hospital Dear Ms. Autry: I am offering you an overdue but heartfelt wish for good luck and congratulations to your new position as CEO of Lutheran Hospital. New blood is good for Lutheran. I am taking this opportunity to bring a clumsy situation to your attention. My insurer, Humana, has stated on two occasions that Lutheran Hospital has been negligent in failing to update Humana regarding the use of tax identification for claims submitted from ���freestanding��� imaging facilities owned by Lutheran Hospital. I have attached and I am releasing to you information between Humana and I, identifying the situation. I believe the detail is self-explanatory and I am confident you will find this information useful to sort out the fact that Lutheran Hospital���s tax id is apparently used for all imaging facilities associated with Lutheran. I hope you will update Humana accordingly. Otherwise, customers of Lutheran will remain confused regarding deductibles. Humana has not been aggressive with Lutheran to make appropriate updates to Humana���s database. As for myself, I eventually gave up any effort to sort this issue out last year when I had a CT scan done at the facility arranged by Dr. Katz��� assistant, Barb Wymer. However, I anticipate further imaging requirements this year and clarity would be helpful. Additionally it appears the list of imaging facilities for Lutheran provided to me by Humana on August 3, 2017 was not up-to-date. This list is enclosed. I received an updated facility list from Humana on March 9, 2018, and it lists the same Lutheran facilities as identified on last year���s list. A Google search does not locate some of the MD Imaging facility addresses on Humana���s listing. You may not be aware that the CD of CT images provided by Lutheran are limited in that they must be used with Microsoft Windows operating system, meaning those of us who use iOS for Apple machines cannot access CT images on the CD. Lastly, the recent news regarding LHN and CHS has been disheartening. The CEO of St. Joseph Hospital was investigated by the Allen County Sheriff���s Department, the Journal Gazette���s recent editorial entitled ���Unhealthy Debate ��� Too much distraction in health care discussion��� was critical, and finally the reported $2 billion loss realized by Community Health Systems for just the last quarter of 2017 is concerning for on-going viability. I have three physicians within LHN. One physician is inadequate, another is adequate but my primary physician, Dr. Brian Adams, is exceptional. I would hate to lose Dr. Adams if he became discouraged and left LHN. I believe Dr. Adams is on the board of Dupont Hospital and if you haven���t met him yet, I hope you meet him soon. I realize the last two comments are not exactly in your orbit, but they are a reflection of the community���s reaction to LHN���s predicaments for which you are no doubt aware. I would appreciate your feedback regarding the imaging situation. To reiterate, I never received any feedback from Ms. Autry. As of today: August 31, 2018 Lutheran Hospital has generated "fake" reports on "Follow My Health", the on-line system used by Lutheran Health Network. I spoke to a kind and helpful person in the Billing Department who explained Dr. Scott Mattson's office had generated one of the two "fake" reports that now appear on my medical record. I terminated my relationship with Dr. Mattson in late March, 2018. Dr. Mattson was aware I would no longer be his patient, a fact I have in writing. In general, Lutheran Health Network is an administrative mess. I have another complaint that I will address directly with the radiology department of Dupont Hospital. I will provide the details and outcome of that complaint once I have confirmed a resolution, or no resolution, to multiple inadequacies and failures I experienced in May, 2018. I have a great primary physician, Dr. Brian Adams; however, he can't overcome the many shortfalls within this Lutheran organization while serving his primary goal, taking care of his patients. NOTE: THE PHYSICAL ADDRESS OF LUTHERAN HOSPITAL IS: 7050 WEST JEFFERSON BLVD, FORT WAYNE, IN 46804
    - Dennis L.
  • A
    Movepro LLC
    Jeff and crew are exceptional. I have worked with him several times and have referred him to friends with good results. MovePro is able to safely move large pieces of furniture, they helped load a houseful of furniture onto a U-Haul truck, from two different locations. Everything was loaded neatly and securely. Jeff, the owner, was kind enough to loan us a tie-down. MovePro's pricing is exceptionally reasonable. They always arrive on a timely basis, are very friendly and professional. I highly recommend MovePro.
    - JONI L.
Join Angie's List to view provider's name.

Professional Services in Fort Wayne

Companies below are listed in alphabetical order.

To view top rated service providers along with reviews & ratings, JOIN ANGIE'S LIST NOW!