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Cable Tv reviews in Fort Wayne

Real People ~ Real Reviews ~ Real Results

  • I recently hired Young Electric to do numerous repairs and electric upgrades to my home and while I was satisfied with the work that was performed, I am not satisfied with how they bill their clients. When I called to setup the appointment, I was told they billed $75 for the first hour and $48 for each hour after that. Awesome, I asked them to please send someone out. On the day of my appointment, they arrived 30 minutes late with 3 guys. Only 90 minutes after their arrival when the work had just started, they took off for an hour lunch. I didn't mind this at first as long the work got done until I received my bill. The guys spent no more than 6 hours total at my home, but I was billed for a full 8 hours for each of the guys (24 hours total). The $48 an hour rate I was quoted over the phone is billed *per person*. This detail was not explained when I scheduled the appointment, nor was it clear how many workers would be showing up. What I thought would be a $600 bill was in fact over $1200.00. I also called and asked how they arrived at 8 hours of billed time instead of the 6 hours they actually spent at my home. They said they also billed for "drive time" since they were located in Huntington and my home was in Fort Wayne. If you are going to bill clients extra just for traveling to them, this needs to be disclosed up front, especially at such a steep hourly rate. Billing $144 an hour driving to a client is unacceptable. I will hire locally in Fort Wayne next time if that is the case. Their drive time plus the hour lunch I was also billed for is nearly $300 in billed time that they did not spend doing the actual job I hired them for. In retrospect, had I known I was actually being billed $144 an hour, I would have asked them to be a lot more prompt in getting the work done. Overall, very dissatisfied with what I was billed. I have more work to be done at my home, but I will be looking elsewhere going forward.
    - Chris W.
  • They have a wide variety of program that is available.  The signal is excellent.  The only thing that I don?t like is the satellite so when you have a bad weather, you lose your signal for a while.  The service could be better.  Their office is 75 miles away so you have to schedule service which is not convenient but not a major problem.   

    The price is expensive.
    - Ronald R H.
  • It did not go well and nothing was fixed by them. I was the one that knew one problem must have been the router, as the unit was not blinking in its normal fashion. When I went down to their office and requested to change my router

    they did get me a new one, and this was more than appreciated. I am hoping that the cable wire is able to endure another harsh winter like this past winter was.
    - Christine G.
  • They came out at the scheduled time and replaced the cable.  The
    technician was professional and helpful, and took care of that issue,
    although the cable needed buried, which was not part of his
    responsibilities. 
    He assured me that they would be out in the next
    couple of weeks to bury the cable.  I had to move it several times each time I mowed, so it was an annoyance. 
    After three or four weeks, no one came to bury the cable. So I called Comcast to let them know.  The assured me that someone would be out soon, but couldn't give me a date.
    I called back a couple of months later.  The cable is was still not buried.
    It is now February 1, 2014, and the cable is still not buried.
    I've used Comcast for many years, and they can perform well.  However, there is common theme to their operations that include many instances of communication breakdown between sales, scheduling, service, etc.  They appear to not have a solid link between their different business operations that causes regular failure.  This must be costly for them since they are regularly trying to fix failed service opportunities.  I would imagine that there are a lot of unhappy customers, but Comcast knows there are few options.  They may be the best of a small number of terrible choices. 
    I pay $177/month for my TV and Internet.  The phone is included because they charge less to bundle three rather than select what you really need.
    - Dale L.
  • .They were over an hour late to do the install.  Then the tech was hurried.  Almost left without telling me what my new phone number was.  Still left without any paperwork or account number given to me.  Modem quit functioning on my first try getting onto internet and had to spend another hour approximately on the phone with a tech.  Nothing had been explained to me.  Several functions with TV still are not working and the box seems to freeze up often.  First bill was received 9/19 and was wrong.  Price promised to me was increased by $10, the $20 credit I had been promised because the install tech was late had not been added.  I also had stated when setting up services that I was not willing to pay installation charges.  That was agreed to by the representative.  I wasn't charged an install fee, rather a $39.95 Technician visit fee.  Called that day to get the billing fixed.  First Rep. upon hearing my issues transferred me to another department without warning.  I proceeded to explain the issues to Rep. #2 and was put on hold for her to research.  The call was disconnected while I was on hold and had to start entire process over.  Next Representative heard the issues with my bill.  Recognized I should have been given the $20 credit, but said the other issues would have to be filed as a "claim" that may take up to a week to get an answer back on.  Today marks one week since that call was placed and I have yet to get any communication regarding these issues.  Seriously considering taking their 30-day money back guarentee at this point
    - Lori G.
  • I would continue to use them only when I have to. Cable is getting ridiculous. I have no premium service or any movie channel. Between Comcast and Frontier, I like Frontier better because they use fiber optic. But, Comcast is more affordable than Frontier so I changed to Comcast.
    - David S.
  • The service is fine. The technology is excellent. The price for me is great. I like the fiber optics, it is much better than dish. I only have one problem with them and that is, they cannot get anything straight accounting wise, it takes months for them to clear up a lot of problems. They are very friendly, very helpful and their people probably make it up for the service. However, I think that there are two different departments and they don't talk to each other. They get everything changed like they say, but the next time it still comes in the bill and it is all wrong. It takes them three months for them to square themselves away and finally get to the areas to do anything. It is a bit of a pain in the neck but in the end, they always work it out and get it done so I don't ever have problems. They always give me a credit on it.
    - Michael C.
  • We had major problems with Frontier Communications billing, which was completed different from what we were told. Also, we notified them that we were switching banks, which they disregarded and caused over-drafting problems with our old banks. 
    - Dee S.
  • My experience with them has been pretty good.  The time when I moved to a new place was the part when I didn’t have a very good experience.  I was just waiting.  It took them two and a half weeks to get me up in running after I moved.  Overall it has been good. I would continue to use them till I find something better.
    - Julie L.
  • My problems with Comcast have been ongoing from the start. They did not honor the monthly rate they had quoted me over the phone, even though I had a confirmation number and the name of the person that had given the quote. Their work was sloppy outside and they left large coils of orange cable hanging next to their box on the outside of my house. In spite of several calls to have that remedied, nobody came out to tidy that up. The latest calamity was after a technician came over to install an additional cable box in my house. He did not wait to make sure On Demand worked properly before leaving (and it did not). To add insult to injury, he tracked heavy mud on my light covered carpet while walking though my house. A Comcast technician did some trouble shooting over the phone and determined the "new" cable box was bad. When a repair technician showed up to change out the box, he found a wire problem in the same wire that a Comcast technician had just installed. Because I had not purchased Comcast's inside wiring insurance, he charged me a $50.00 inside repair fee. This was in addition to the newly incurred $39.00 installation fee. A Comcast representative had given me a quote for a $19.00 for the installation, prior to the installation taking place. I called Comcast to have my bill adjusted but they would not budge on the bill. They said I should have bought their inside wiring insurance because it would have deferred the cost of the repair. I felt they should have completed the installation to working condition without additional charges for repair. My experience with Comcast has been less than acceptable. I do not recommend them.
    - Judy G.
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Cable Companies in Fort Wayne

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