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Auto Service reviews in Fort Wayne

  • F
    Werner's Garage Inc
    Werner's Garage has had six unresolved BBB complaints filed in the last few years alone! They tricked me into bringing my vehicle in. They agreed to do the specific work for a specific price, had me deliver my vehicle, and then called four days later to tell me they would be raising the price significantly for no reason. The employees here are very unprofessional and rude. Please read all of the reviews first, and then run from this establishment!
    - Edward G.
  • A
    14/69 Auto Body Inc.
    14/69 ordered the rear view mirror and received the wrong mirror. They had to reorder the part and apologized for the mixup. A few days later they called me and got the correct rear view mirror. When I took my car in they apologized and said the part was ordered by Toyota and they got the last three numbers wrong. The price was higher than quoted but said he would give it to me for the original quote. The difference was a little more then $100 and he would take the cut even though it was Toyota's fault. When I broke the glass of the rear view mirror it leaked green substance on my car. They removed it for me and also removed a white scrape on my back bumper at no cost. They are great, honest and professional! I recommend them highly, you will not be disappointed.
    - Patricia B.
  • D
    The repairs were not made as they should have been. The appointment with the regional manager was never scheduled. This was paid for with insurance so no store responsibility was accepted. The body shop manager was not helpful and was demeaning. This is a new car and repairs should have been made.
    - Mark K.
  • F
    It is with a heavy heart that I post this negative review. We have taken multiple cars to Rich's over the years dating back to when he was on Fairoak. We've always had excellent service for a fair price. Until now, today's experience has turned us away from ever returning. We left feeling bilked from a very shady auto shop. We took our 02 Jetta in to diagnose sounds coming from the front end and replace 3 broken vacuum hoses, bringing two of the hoses with us. After TWO days; an estimate of $1200 (for just replacing the hoses only!); which we were told had to include a humongous list of parts that "could" break as well as that the parts needed to come from VW. It is a 16 year old car if we wanted dealer parts/prices we would have taken it to the dealer! We finally said "forget it put it back like it was". Three hours later (2pm) we came to get it to find it still sitting in the bay in pieces and were told "it'll be ready at 4". Totally disgusted with the entire experience we said forget it, wheel it outside we'll have a tow truck come get it. We were charged $275 to have absolutely nothing fixed, but we were "given a break" by removing the R&R (replace and repair)(Ya think? You didn't repair or replace anything!) then another $75 to have it towed so we could actually get the work done. We ended up doing the work ourselves after ordering the parts online for $17 and she purrs like a kitten. I WOULD NOT RECOMMEND THIS AUTO CENTER.
    - Nina O.
  • A
    Awesome! I have used this service for over a year now. They are consistently caring and professional. Their service reflects old school values - they take pride in what they do - and they treat you they way they would want to be treated. What a rare find - mechanics with a heart and skills to get you back on the road. I appreciate them so much!
    - Susan T.
  • A
    Day One Mobile Auto Detailing
    They're excellent. Justin was very thorough and explained everything what was going to be done. He gave me plenty of information so I knew exactly what was going to be done. He showed up and took care of my car right behind my house. When I came back from work it looked brand new.
    - Zac D.
  • B
    Evans Toyota
    They said they were going to check something out and they didn't.It wasn't in the regular service package. They forgot to do it and I drove off forgetting to ask, so I guess it's bad on both of us I guess. They should've checked if I asked them to check it and I did ask. I would use them again; I got a service contract with them.
    - Nancy M.
  • A
    I have had them work on several of my vehicles, I do most of the maintenance on my vehicles myself, but they have been great with the jobs I did not have the skills, tools, or time to do. Their prices seem very fair and they are ready at or before their time estimates. They also seem to fix it right the first time - a complaint I've had with many other shops. They do point out other suggested repairs, but are not pushy about it and they are things that do needed attention.
    - Bryan M.
  • A
    AMAZING! From the delightful office manager Bonnie to the service manager John I felt valued and well taken care of. The mechanic Jason took time to carefully explain each needed repair and took me to my vehicle and showed me each item and what work needed to be done and what could wait for the future. As a woman, knowing that you are not being taken advantage of is a rare blessing these days. I found the work to be thorough and complete, and the attitude of each team member to be caring and professional. I will go back again for all my auto needs!!
    - Susan T.
  • A
    ARC Window Treatments & Tinting
    Everything went so well! The response time, professionalism, & cost for the service was better than expected. We have had several people come out for various home projects and Shane was by far the easiest to work with. I have already recommended ARC to a few friends.
    - Melissa S.
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Auto Services in Fort Wayne

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