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Landscaping reviews in Farmland

Real People ~ Real Reviews ~ Real Results

  • We have used Jay Crew a few times in the past. We always dealt with John Matthew. We never had any problem getting a response and scheduled for work. The work performed for us was always great. We were going to use Jay Crew again to clean up our landscaping. We called over a month ago to have someone come out and give us an estimate. We waited a few weeks for someone to even come out. The man they sent was not an employee, rather an intern? I don't recall his name. However, we have not gotten any communication back about the cost or scheduling of the work. It is very disappointing and unfortunate. We have always had great work done in the past. I know John Matthew is no longer with the company and I believe this has something to do with this poor service. John was always prompt and highly professional. We will have to find another company at this point. We are so disappointed. I thought we had found our lifelong landscaping company. We had some big plans for our home in the future. Very unfortunate for us and for Jay Crew.

    Update: I received a phone call today and an apology for the lack of communication and responsiveness for our project. I appreciate the call and have in turn changed my original review. As previously stated, we have always had great service in the past and it seems things might be getting back on track now. I will review the completed work later. I have no doubt that it will be top notch though. It always has been in the past.
    - ANNA M.
  • This was a great experience. I called the office, got an appointment for an estimate and once I saw the estimate, I immediately approved it. I was told the work would be scheduled when it could be fit in- the limbs were not in danger of causing any property damage so I was in no hurry-but I got the estimate on Saturday and the work was completed Monday before I got home from work.
    - Leslie S.
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Landscaping Companies in Farmland

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