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Water And Smoke Damage reviews in Chesterton

  • F
    Absolutely Dry
    NEVER hire this company!!! I rated them F, because there is not lower rating to choose from. I had a fire in a barn with a huge amount of property in it. I hired Absolutely Dry to take care of the clean-up and provide 2 inventories (for my insurance company) of the items that were: 1. Salvageable ��� Items they took to their shop to be cleaned & later returned. 2. Non-Salvageable ��� Items that they deemed not salvageable. These were items the insurance company was to pay the ���replacement value��� of; regardless of whether to not I kept them. They were supposed to provide the above lists and pictures of every item they touched. The list of Non-Salvageable items was over 1,300 items long. The list of Salvageable items was over 300 items long. Thus, there were over 1,600 items they touched, according to their inventories. They gave me copies of about 1,300 pictures, which is about 300 short of the total Items. They provided no cross reference of the photos to the items on the list. Making the photos totally useless, because there was no way to determine what photos related to what items. Also, there were multiple photos of some items; therefore, there is no way they even provided photos of all the 1,600 items, even if I tried to cross reference them. I later noticed that they missed a leather couch, refrigerator, 4 mattresses/box springs, and other less significant items from the list. If they missed such obvious items, there is no way I can rely on their list being complete. When I objected, they sent me a hand-written list and expected me to figure out what else was missed and refused to help beyond that, in any way. When they 1st started, it was extremely cold; so, they brought in a large diesel heater to heat up the barn and start getting things dried. However, they never even turned it on. When they brought in the heater, they backed it into the yard in the snow (without bothering to check what was under the snow) and broke a stained-glass stepping-stone that I was promised I would be reimbursed for. They now refuse to pay for it. There was a Sycle in the barn that was over 100 years old, with all the parts. I payed between $60 & $100 for it. One night after they were gone for the day, I placed the Sycle on their table for processing. A month later, I found it outside, under a tarp, in the mud, with the handle broken and one of the attachments missing. The handle was the most valuable part of it. They refuse to pay for it also. To be honest, they never promised to pay for it, but I think it is fair that they do, because of their completely negligent treatment of this item. I tried to get this resolve with the help of the BBB, but they responded with lies. Thus, I got nowhere.
    - Jeff T.
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Water And Fire Damage Services in Chesterton

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