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Plumber reviews in Carthage

  • F
    I bought a washing maching and then after a few years it locked up and the whole control panel was then down. The service provider said that he had ordered the necessary parts but I didn't hear from him for a long time. I called the company and they said that my parts were still on back order and I am still waiting to have this repaired and then they said that they can't get the parts and tried to tell me I didn't have a warranty. The conditions in my house are now unsanitary because I can't do any laudry and my husband just got out of surgery. I have had to buy several sheets and towels because of this.
    - Marlene F.
  • D
    Since our toilet was unusable, the owner himself agreed to come out and evaluate ASAP. He did show up when he promised with equipment to snake out the line from the tank to distribution box, and I did appreciate his quick response. However, he had no helpers with him. Right off the bat, before even attempting to clear the line, he began pushing for me to sign up for a septic field restoration using the and quot;Terra Liftand quot; system at a cost of $3500.
    I wanted to first try opening the line between the septic tank and the distribution box, but he kept pushing the expensive Terra Lift treatment. When I had previously dug up the distribution box in the septic field and lifted the lid to inspect it, there was water in the box, but it was not overflowing. On the other hand, sewage was boiling up out of the top of the septic tank, which was several feet ABOVE the level of the distribution box. It doesn't take much thought to realize the line between the tank and the distribution box HAD to have been blocked.
    Even so, he kept pushing the septic field Terra Lift treatment, dismissing the possibility the main problem lay in a blocked connecting pipe. He even declared to me the pipe had to be open or there wouldn't be water in the distribution box, even though water was gushing out of the top of the septic tank, several feet above the level of the box. I reminded him several times in the course of five minutes, and quot;Water seeks its own level!and quot; Eventually, he had to admit the line from tank to field did indeed need attention, and if the snake couldn't clear it and he had to replace it, that alone would cost $2500.
    With that, he got his shovel out of the truck to dig down to gain access to the pipe so he could run the snake through. After half a dozen shovelfuls, breathing heavily, he declared it was too cold and windy, and he would have to come back another day! I did feel sorry for his discomfort, as it was a cold, windy day. Still, I have to question why he didn't bring a helper with him to do the work I had asked be done. It appeared to me he came out primarily with the intent of selling a septic field Terra Lift treatment and wasn't prepared to really do anything that day to try to fix the obvious problem with the line..
    Giving up on digging, he agreed to come back out when the weather moderated a bit. However, having lost confidence in his competency, I called another service provider, who replaced the clogged line with new at a cost $500 less than Cecils had quoted. The line replacement indeed fixed the problem, and now, four months later, our system is still functioning perfectly.
    - Robert W.
  • A
    Jake was great. We have always had great service. His prices are very fair and he does great work. He is punctual and polite.
    - Katie C.
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Plumbers in Carthage

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